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detailed information about a specific ticket\n- **zendesk_update_ticket**: Update an existing ticket with new field values\n- **zendesk_delete_ticket**: Delete a ticket permanently\n- **zendesk_list_tickets**: List all tickets with optional filtering and pagination\n- **zendesk_search_tickets**: Search tickets using query parameters\n- **zendesk_add_ticket_comment**: Add a comment to an existing ticket\n- **zendesk_create_user**: Create a new user in Zendesk\n- **zendesk_get_user**: Retrieve detailed information about a specific user\n- **zendesk_update_user**: Update an existing user's information\n- **zendesk_list_users**: List all users with optional pagination\n- **zendesk_search_users**: Search users by email or name\n- **zendesk_create_organization**: Create a new organization in Zendesk\n- **zendesk_get_organization**: Retrieve detailed information about a specific organization\n- **zendesk_update_organization**: Update an existing organization's information\n- **zendesk_list_organizations**: List all organizations with optional pagination\n- **zendesk_list_groups**: List all agent groups\n- **zendesk_get_group**: Retrieve detailed information about a specific group\n- **zendesk_bulk_update_tickets**: Update multiple tickets at once\n- **zendesk_get_ticket_comments**: Get all comments for a specific ticket\n- **zendesk_get_ticket_metrics**: Get metrics for a specific ticket (response times, resolution time, etc.)\n- **zendesk_get_ticket_events**: Get all events for a specific ticket\n\n## Installation\n\n```bash\nnpm install @coretext-ai/zendesk-mcp-server-sls-b7c8d9e0-f1a2-4345-a678-789012345679\n```\n\n## Environment Setup\n\nCreate a `.env` file with the following variables:\n\n```env\nZENDESK_API_TOKEN=your_zendesk_api_token_here\nZENDESK_DOMAIN=your_zendesk_domain_here\n```\n\n## Usage\n\n### Running the server\n\n```bash\n# Development mode\nnpm run dev\n\n# Production mode\nnpm run build && npm start\n```\n\n### Using with Claude Desktop\n\nAdd this to your Claude Desktop configuration:\n\n```json\n{\n  \"mcpServers\": {\n    \"zendesk-mcp-server-sls\": {\n      \"command\": \"npx\",\n      \"args\": [\"@coretext-ai/zendesk-mcp-server-sls-b7c8d9e0-f1a2-4345-a678-789012345679\"],\n      \"env\": {\n        \"ZENDESK_API_TOKEN\": \"your_zendesk_api_token_here\",\n        \"ZENDESK_DOMAIN\": \"your_zendesk_domain_here\"\n      }\n    }\n  }\n}\n```\n\n## Instructions for Fetching API Keys/Tokens\n- **COMING SOON**\n\n## Advanced Features\n\n### Request Cancellation\n\nThis MCP server supports request cancellation according to the [MCP cancellation specification](https://modelcontextprotocol.io/specification/2025-06-18/basic/utilities/cancellation). Clients can cancel in-progress requests by sending a `notifications/cancelled` message with the request ID.\n\nWhen a request is cancelled:\n- The server immediately stops processing the request\n- Any ongoing API calls are aborted\n- Resources are cleaned up\n- No response is sent for the cancelled request\n\n### Progress Notifications\n\nThe server supports progress notifications for long-running operations according to the [MCP progress specification](https://modelcontextprotocol.io/specification/2025-06-18/basic/utilities/progress). \n\nTo receive progress updates:\n1. Include a `progressToken` in your request metadata\n2. 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