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Customer enters a 6-digit code; agent sees their screen via metered.ca screen-share.","maintainers":[{"name":"kali-abe","email":"yeabkalabeje2@gmail.com"},{"name":"jity01","email":"tselotewoldemichael@gmail.com"}],"readme":"# @sira-screen-share/support\n\nDrop-in support SDK. A customer clicks **Help**, enters a 6-digit code your\nagent gave them over the phone, and the agent instantly sees their screen and\ncan draw on it. WebRTC peer-to-peer, no permission prompts, ~20KB gzipped.\n\n## Install\n\n```bash\nnpm install @sira-screen-share/support\n```\n\n## Let your AI pair do the integration\n\nPaste this prompt into Cursor, Claude Code, Copilot Chat, Cline, Windsurf, or any\ncoding agent. It has everything the agent needs to wire the SDK into your\ncodebase cleanly — no back-and-forth, no regressions.\n\n~~~\nI want to integrate the npm package `@sira-screen-share/support` into this codebase.\nIt's a drop-in SDK that lets our support team view and annotate a customer's\nscreen via a 6-digit code the customer enters from a Help menu.\n\nReference docs + source (fetch these if anything below is ambiguous):\n- npm:    https://www.npmjs.com/package/@sira-screen-share/support\n- GitHub: https://github.com/Jity01/sira-sdk\n\nPlease do the full integration. Follow these rules carefully:\n\n1. INSTALL the package with the right package manager for this repo\n   (npm / pnpm / yarn / bun — infer from lockfiles):\n     @sira-screen-share/support\n\n2. MOUNT the provider once at the very top of the app tree, as a sibling of\n   {children}, not wrapping them. The SDK defaults to Sira's production\n   public key + API URL, so production needs no props.\n\n   • Next.js App Router → add it to `app/layout.tsx` inside <body>, after {children}\n   • Next.js Pages Router → add it to `pages/_app.tsx` next to <Component />\n   • Vite / CRA / plain React → add it to the root component (App.tsx, main.tsx)\n\n   ```tsx\n   import { SiraSupport } from \"@sira-screen-share/support/react\";\n   // production (sira.team)\n   <SiraSupport />\n   // localhost dev / testing — use the shared test key\n   <SiraSupport publicKey=\"pk_test\" />\n   ```\n\n   **Public keys at a glance** (pass via the `publicKey` prop):\n   - `pk_live_sira` → production (https://sira.team). This is the default, no prop needed.\n   - `pk_test` / `pk_demo` → accept any origin; use for localhost, preview deploys, staging, or quick trials.\n   - Custom live keys tied to a specific domain are provisioned server-side; ask before inventing new keys.\n\n3. FIND the existing Help affordance in this codebase — it's usually one of:\n   a \"Help\" button in the top nav, a \"?\" icon, a support/contact link in the\n   footer, or a menu item inside a user/account dropdown. Search for terms like\n   \"help\", \"support\", \"contact\", \"assistance\".\n\n4. ADD a new item/button called \"Enter support code\" next to whatever you\n   found. The click handler opens the SDK's modal via the `useSiraSupport()`\n   hook. A full minimal example:\n\n   ```tsx\n   \"use client\"; // add this at the top if it's not already a client component\n                 // (Next.js App Router requires it — hooks can't run on server)\n   import { useSiraSupport } from \"@sira-screen-share/support/react\";\n\n   function SupportCodeButton() {\n     const { openCodeEntry } = useSiraSupport();\n     return (\n       <button onClick={() => openCodeEntry()}>\n         Enter support code\n       </button>\n     );\n   }\n   ```\n\n   Integrate it into the existing Help UI:\n   - If you found a menu (e.g. dropdown, popover, sheet), add a new item\n     whose click handler calls `openCodeEntry()`. Match the existing\n     menu-item component — do not invent a new one.\n   - If you found a single Help button that opens a dialog, add a new\n     button or link INSIDE that dialog.\n   - If the Help control just opens a chatbot / external link / Intercom\n     widget, add this NEW button NEXT TO it (same container, same styling\n     pattern) — don't try to hijack the existing one.\n\n   Match the existing component/styling patterns exactly — if the project uses\n   Tailwind, use Tailwind; if it uses Chakra/Mantine/Radix, use that; if there\n   are CSS modules, use those. DO NOT introduce a new styling approach.\n\n5. If the codebase has NO Help UI at all, add a single unstyled `<button>` in\n   the main layout's header that calls `openCodeEntry()`. Keep it minimal —\n   the user can style it later. Remember to include `\"use client\"` at the top\n   of the file if it's a Next.js App Router file.\n\n6. DON'T DO THESE THINGS:\n   • Don't wrap <SiraSupport> in Suspense, ErrorBoundary, or dynamic()\n   • Don't add any CSS to style the SDK's modal — it uses shadow DOM and\n     styles itself\n   • Don't add env vars, API routes, or backend wiring — the SDK talks to\n     Sira's hosted server\n   • Don't add loading states, skeletons, or placeholders around the SDK\n   • Don't pass a custom `serverUrl` unless I tell you to\n   • Don't refactor the existing Help UI — only add one new entry point\n\n7. After the edits, tell me:\n   • Which file you added <SiraSupport> to\n   • Which file you added the trigger to and how it looks in context\n   • Whether you used the default production key or passed publicKey=\"pk_test\"\n     (default = production; use pk_test if the user's dev server is on localhost)\n\nThat's it. The SDK is SSR-safe, has no peer deps beyond React, and adds\n~27KB gzipped to the bundle.\n~~~\n\n## Use it\n\nMount the provider once in your root layout:\n\n```tsx\n// app/layout.tsx\nimport { SiraSupport } from \"@sira-screen-share/support/react\";\n\nexport default function Layout({ children }) {\n  return (\n    <html>\n      <body>\n        {children}\n        <SiraSupport />\n      </body>\n    </html>\n  );\n}\n```\n\nThen open the code-entry modal from your existing Help button:\n\n```tsx\nimport { useSiraSupport } from \"@sira-screen-share/support/react\";\n\nfunction HelpMenu() {\n  const { openCodeEntry } = useSiraSupport();\n  return <button onClick={openCodeEntry}>Enter support code</button>;\n}\n```\n\nThat's it. When the customer connects, a consent banner (\"Agent is viewing\nyour screen\") pins to the top and stays until one of you ends the session.\n\n## Where the agent logs in\n\nThe support agent generates codes and watches sessions from the hosted\ndashboard:\n\n**https://sira-support-dashboard-production.up.railway.app**\n\nFlow end to end:\n1. Agent opens the dashboard, clicks **Generate code**, reads the 6-digit\n   code to the customer (usually over the phone).\n2. Customer clicks your **Help** button, pastes the code into the SDK\n   modal, hits Connect.\n3. Dashboard auto-switches from the waiting card to the live screen view.\n\n**Need agent credentials?** They aren't self-service — ping me\n([@Jity01](https://github.com/Jity01)) and I'll set you up with a\nusername + password.\n\n## Config\n\nEverything below is optional — sensible defaults point at Sira's hosted API.\n\n```ts\n<SiraSupport\n  publicKey=\"pk_test\"            // see \"Public keys\" below; default: pk_live_sira\n  serverUrl=\"https://...\"         // override to point at a different API host\n  mask={{\n    selectors: [\".account-number\", \"[data-private]\"],\n    inputTypes: [\"password\", \"email\"],   // password always masked\n  }}\n  onSessionStart={() => analytics.track(\"support_session_started\")}\n  onSessionEnd={(reason) => analytics.track(\"support_session_ended\", { reason })}\n/>\n```\n\n### Public keys\n\nThe server cross-checks `publicKey` against the request's `Origin`. Shipping\na production key to a non-allowlisted origin returns 403 `forbidden_origin`\n(\"This site isn't authorized\").\n\n| Key | Allowed origins | Use when |\n| --- | --- | --- |\n| `pk_live_sira` *(default)* | `https://sira.team` | Running on Sira's production domain. |\n| `pk_test` / `pk_demo` | **any origin** | Local dev, preview deploys, staging, quick integration trials. |\n\n`pk_test` and `pk_demo` skip the origin gate by design so you can drop the\nSDK into any URL without pre-registering it. Codes are still one-time,\n5-minute TTL, and tied to a live agent session — the key doesn't grant\nanything by itself.\n\nWant a dedicated live key for your production domain? Ping us.\n\n## How the masking works\n\nEvery `<input type=\"password\">` is masked by default — the agent sees bullets,\nnot the characters. Add selectors or input types for anything else\nsensitive. Masking happens at the source; redacted content never leaves the\nbrowser.\n\n## What the agent can do\n\nSee the page live, move a pointer, and draw with pen / arrow / highlight.\nThey **cannot** click, type, or remote-control — the SDK only streams out.\n\n## What it costs you\n\n- **Bundle**: ~20KB gzipped, shadow-DOM'd so no CSS leaks\n- **Bandwidth during a session**: ~20–50 kbps (rrweb DOM events, not video)\n- **No permission prompts**: the browser doesn't ask \"share this window?\"\n- **Mobile web**: works\n\n## Troubleshooting\n\n**\"That code isn't valid\"** — codes expire after 5 minutes and are\nsingle-use. Ask the agent to generate a new one.\n\n**\"This site isn't authorized\"** — the `publicKey` you passed isn't\nallowlisted for this page's origin. Use `publicKey=\"pk_test\"` (or\n`\"pk_demo\"`) — those accept any origin. For a dedicated production key\ntied to your domain, ask us.\n\n**Nothing happens when they enter the code** — open DevTools. If you see\nCORS errors, the server doesn't recognize your origin yet; if the\nWebSocket to `/rtc` fails, your host is behind a proxy stripping\n`Upgrade: websocket`.\n\n## License\n\nPrivate — internal to Sira.\n","readmeFilename":"README.md"}