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⚔️\n\n<br/>\n\n[![AI-Powered](https://img.shields.io/badge/AI--Powered-Claude%20%7C%20ChatGPT%20%7C%20Gemini%20%7C%20Cursor%20%7C%20Copilot-00D4AA?style=flat-square)](https://github.com/tedorigawa001/ServiceNow-MCP)\n[![Tools](https://img.shields.io/badge/502%20Tools-46%20Modules-0F4C81?style=flat-square)](docs/TOOLS.md)\n[![npm](https://img.shields.io/npm/v/%40tedorigawa001%2Fservicenow-mcp?style=flat-square&logo=npm&color=CB3837)](https://www.npmjs.com/package/@tedorigawa001/servicenow-mcp)\n[![TypeScript](https://img.shields.io/badge/TypeScript-5.x-3178C6?style=flat-square&logo=typescript&logoColor=white)](https://www.typescriptlang.org/)\n[![License: MIT](https://img.shields.io/badge/license-MIT-f59e0b?style=flat-square)](LICENSE)\n[![Node.js](https://img.shields.io/badge/Node.js-22.12%2B-339933?style=flat-square&logo=node.js&logoColor=white)](https://nodejs.org)\n[![MCP](https://img.shields.io/badge/MCP-Model%20Context%20Protocol-0F4C81?style=flat-square)](https://modelcontextprotocol.io)\n\n<br/>\n\n## AI から ServiceNow を自然言語で操作する MCP サーバー\n\n> **ローカル PC で動作 · 502 ツール · 5 分セットアップ · MIT ライセンス**\n\nClaude・Cursor・VS Code などの AI ツールから、ServiceNow のインシデント・変更・CMDB・スクリプトなどをすべて自然言語で操作できます。\n\n### v1.11.7 ハイライト\n\n- `list_active_events` は未処理イベント（`Ready` / `Error`）を新しい順に取得するよう改善。処理済みを含む全状態を検索する場合は `state: \"all\"` を指定\n- Smart Query・USEM・Now Assist メタデータ・ServiceNow Store の読み取り専用 E2E を追加。2026-09-26 の追加分は **21 件成功・4 件スキップ**（対象データ不足）。AI 起動やレコード更新は実施していません\n- 詳細は [CHANGELOG](CHANGELOG.md) と [E2E 検証記録](docs/E2E_READ_COVERAGE_2026-09-26.md) を参照\n\n### v1.11.6 までの主な変更\n\n- Update Set 内のスクリプト系 Customer Update から、固定バージョンの npm コンポーネントを検出し、OSV の advisory と照合する読み取り専用 SCA ツール `scan_update_set_sca` を追加\n- SCA は本文・payload・一致箇所を返さず、メタデータ・ハッシュ・PURL・証跡のみを返却。未解決参照や照会失敗を「脆弱性なし」と誤認しない JSON 契約を提供\n- Event Management のアラート一覧・詳細・集計・確認・クローズ・更新の 6 ツールを追加（`itom_engineer` パッケージ）\n- SOAP、Security Incident Response、脆弱性スキャン、バックグラウンドスクリプト実行、Agile Epic の実機で判明した不整合を修正\n- v1.11.6 では ExcelJS 配下の `uuid` を更新し、依存関係の脆弱性に対応\n\n</div>\n\n---\n\n## このツールが何をするか（初心者向け）\n\n```mermaid\nflowchart TD\n    subgraph PC[\"💻 あなたの PC\"]\n        direction TB\n        AI[\"🤖 AI クライアント<br/>(Claude Desktop / Cursor / VS Code)\"]\n        MCP[\"⚙️ servicenow-mcp サーバー<br/>(ここがこのツール)\"]\n        AI <-->|\"MCP プロトコル (stdio)\"| MCP\n    end\n    \n    SN[\"☁️ ServiceNow インスタンス<br/>(開発 PDI または 社内環境)\"]\n    \n    MCP <-->|\"HTTPS / REST API<br/>(インターネット経由)\"| SN\n\n    style PC fill:#f0f7ff,stroke:#00509E,stroke-width:2px,color:#333,stroke-dasharray: 5 5\n    style AI fill:#ffffff,stroke:#333,stroke-width:2px,color:#000\n    style MCP fill:#e6ffe6,stroke:#008000,stroke-width:2px,color:#000\n    style SN fill:#fff0f0,stroke:#cc0000,stroke-width:2px,color:#000\n```\n\n**ポイント:**\n- サーバーは **あなたの PC 上で動く** Node.js プロセスです。通常のツールは ServiceNow とだけ通信します。SCA の OSV 脆弱性照会など、外部連携を行うツールは個別に明示します\n- AI クライアントと stdio（標準入出力）で通信するため、ポート開放やネットワーク設定は不要\n- ServiceNow へは HTTPS で接続します。既存のブラウザアクセスと同じ経路です\n\n---\n\n## 推奨環境\n\n> **まずは開発インスタンス (PDI) でお試しください。**  \n> 本番環境への接続は技術的には可能ですが、AI の誤操作・意図しないレコード更新を防ぐため、  \n> **はじめは読み取り専用モード (`WRITE_ENABLED=false`) で動作を確認してから本番適用してください。**\n\n| 環境 | 推奨度 | 注意 |\n|------|--------|------|\n| **PDI (無料開発インスタンス)** | ★★★ 推奨 | 無料。操作の影響なし。初めて使う方はここから |\n| **社内開発・検証インスタンス** | ★★☆ 可 | チームと共有している場合は読み取り専用で開始 |\n| **本番インスタンス** | ★☆☆ 要注意 | `WRITE_ENABLED=false` + 専用サービスアカウント必須 |\n\n無料 PDI → [developer.servicenow.com](https://developer.servicenow.com)\n\n---\n\n## 動作の仕組み\n\n```mermaid\nsequenceDiagram\n    participant U as あなた\n    participant AI as AI クライアント<br/>(Claude / Cursor)\n    participant MCP as servicenow-mcp<br/>(ローカル PC)\n    participant SN as ServiceNow<br/>(クラウド)\n\n    U->>AI: 「P1 インシデントを一覧表示して」\n    AI->>MCP: list_incidents(priority=1) を呼び出す\n    MCP->>MCP: 権限チェック (読み取りは常に許可)\n    MCP->>SN: GET /api/now/table/incident?sysparm_query=priority=1\n    SN-->>MCP: JSON でインシデント一覧を返す\n    MCP-->>AI: ツール結果を返す\n    AI-->>U: 「現在 3 件の P1 インシデントがあります...」\n```\n\n---\n\n## はじめての方向け — 5 分セットアップ\n\n```mermaid\nflowchart TD\n    A([はじめる]) --> B{ServiceNow\\nインスタンスはある?}\n    B -->|ない| C[developer.servicenow.com\\nで無料 PDI を取得\\n約 10 分]\n    B -->|ある| D\n    C --> D{Node.js 22.12+\\nインストール済み?}\n    D -->|ない| E[nodejs.org から\\nLTS 版をインストール]\n    E --> F\n    D -->|あり| F[ターミナルでコマンド実行]\n\n    F --> G[\"npm install -g @tedorigawa001/servicenow-mcp\"]\n    G --> H[\"servicenow-mcp setup\"]\n    H --> I{セットアップ\\nウィザード}\n    I --> J[インスタンス URL を入力\\n例: https://dev12345.service-now.com]\n    J --> K[OAuth グラントタイプを選択\\nclient_credentials または password]\n    K --> L[OAuth 認証情報を入力]\n    L --> M[接続テスト]\n    M -->|失敗| N[URL・認証情報を確認]\n    N --> L\n    M -->|成功| O[AI クライアントを自動検出]\n    O --> P[設定ファイルを自動書き込み]\n    P --> Q([完了！\\nAI から ServiceNow に繋がります])\n```\n\n### ステップ 1 — インストール\n\n**方法 A: npm からインストール（推奨・最速）**\n\n```bash\n# Node.js のバージョン確認 (22.12 以上が必要)\nnode --version\n\n# グローバルインストール\nnpm install -g @tedorigawa001/servicenow-mcp\n\n# セットアップウィザードを起動\nservicenow-mcp setup\n```\n\n**方法 B: ソースからビルド（開発・カスタマイズしたい方向け）**\n\n```bash\n# リポジトリをクローン\ngit clone https://github.com/tedorigawa001/ServiceNow-MCP.git\ncd ServiceNow-MCP\n\n# 依存パッケージのインストール & コンパイル\nnpm install\nnpm run build\n\n# セットアップウィザードを起動\nnpm run setup\n```\n\nどちらの方法でも、ウィザードが Claude Desktop・Cursor・VS Code などを自動検出し、設定ファイルを自動で書き込みます(VS Code は `npx ... server` 起動 + シークレットは `inputs` 化、それ以外は `dist/server.js` の絶対パス)。\n\n### ステップ 2 — AI クライアントを再起動\n\n設定ファイルを書き込んだあと、Claude Desktop や Cursor を **一度完全に終了して再起動** してください。\n\n### ステップ 3 — 動作確認\n\nAI に話しかけてみましょう:\n```\n「ServiceNow に接続して、直近のインシデントを 5 件表示してください」\n```\n\n---\n\n## Docker での起動\n\n![Docker 構成図](docs/images/docker-architecture.svg)\n\n### ソースビルド vs Docker — どちらを選ぶか\n\n| 比較項目 | ソースビルド（`node dist/server.js`） | Docker（`docker run`） |\n|---------|--------------------------------------|----------------------|\n| **起動速度** | ✅ 即時 | ⚠️ コンテナ起動分のオーバーヘッドあり |\n| **設定のシンプルさ** | ⚠️ 絶対パスが必要 | ✅ `docker` コマンドのみ |\n| **環境依存** | Node.js 22.12+ が必要 | Docker が必要 |\n| **環境の統一** | ⚠️ ホスト環境に依存 | ✅ どの PC でも同一環境 |\n| **チーム配布・CI/CD** | ⚠️ 各自でビルドが必要 | ✅ イメージを共有するだけ |\n| **推奨シーン** | 個人利用・開発 | チーム配布・本番運用 |\n\n### イメージのビルドと起動\n\n```bash\n# イメージをビルド\ndocker build -t servicenow-mcp .\n\n# 起動\ndocker run --rm -i \\\n  -e SERVICENOW_INSTANCE_URL=https://yourinstance.service-now.com \\\n  -e SERVICENOW_OAUTH_CLIENT_ID=your_client_id \\\n  -e SERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret \\\n  servicenow-mcp\n```\n\nPassword Grant を使う場合は、さらに以下を追加します:\n\n```bash\n  -e SERVICENOW_OAUTH_USERNAME=service_account_user \\\n  -e SERVICENOW_OAUTH_PASSWORD=service_account_password \\\n```\n\n### AI クライアントから接続する（Claude Desktop）\n\n`claude_desktop_config.json` の `command` / `args` を以下のように変更します。\nClient Credentials を使う場合は `SERVICENOW_OAUTH_USERNAME` と `SERVICENOW_OAUTH_PASSWORD` の 2 行を省略してください。\n\n```json\n{\n  \"mcpServers\": {\n    \"servicenow\": {\n      \"command\": \"docker\",\n      \"args\": [\n        \"run\", \"--rm\", \"-i\",\n        \"-e\", \"SERVICENOW_INSTANCE_URL=https://yourinstance.service-now.com\",\n        \"-e\", \"SERVICENOW_OAUTH_CLIENT_ID=your_client_id\",\n        \"-e\", \"SERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret\",\n        \"-e\", \"SERVICENOW_OAUTH_USERNAME=service_account_user\",\n        \"-e\", \"SERVICENOW_OAUTH_PASSWORD=service_account_password\",\n        \"servicenow-mcp\"\n      ]\n    }\n  }\n}\n```\n\n> **注意**: `-i` フラグは必須です。MCP は stdio（標準入出力）で通信するため、インタラクティブモードが必要です。\n\n> **HTTP モードで起動する場合**: コンテナ内の既定バインドは `127.0.0.1` のため公開ポートからは到達できません。\n> `-e MCP_TRANSPORT=http -e MCP_HTTP_HOST=0.0.0.0 -p 3000:3000` を付与してください。\n> イメージは非 root(`node` ユーザー)で動作し、`EXPOSE 3000` 済みです。\n\n---\n\n## 認証方式（OAuth 2.0 のみ）\n\nこのサーバーは **OAuth 2.0 のみ** をサポートします。Basic Auth はセキュリティリスク（資格情報が平文で設定ファイルに残る）があるため廃止しました。\n\nOAuth 2.0 には 2 種類のグラントタイプがあり、用途に応じて自動選択されます。\n\n```mermaid\nflowchart TD\n    START([OAuth 設定]) --> Q1{ユーザー名/パスワードを\\n設定する?}\n    Q1 -->|しない| CC[\"Client Credentials Grant\\ngrant_type=client_credentials\\n\\nclient_id + client_secret のみ\\n推奨: サービス間連携・自動化\"]\n    Q1 -->|する| PW[\"Password Grant\\ngrant_type=password\\n\\nclient_id + client_secret\\n+ username + password\\n既存ユーザー権限を引き継ぎたい場合\"]\n    CC --> CC_NOTE[\"ServiceNow が Application Registry 上の\\nスコープで API を実行する\"]\n    PW --> PW_NOTE[\"指定ユーザーの権限でAPIを実行する\\n(ACL・ロールがそのまま適用)\"]\n```\n\n### Client Credentials（推奨）\n\n`client_id` と `client_secret` だけで動作します。ユーザー資格情報が不要なため、サービス間連携に最適です。\n\n```bash\nSERVICENOW_INSTANCE_URL=https://dev12345.service-now.com\nSERVICENOW_OAUTH_CLIENT_ID=your_client_id\nSERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret\n```\n\n### Password Grant（ユーザー権限を引き継ぐ場合）\n\n特定ユーザーの ACL・ロールで API を実行したい場合に使います。\n\n```bash\nSERVICENOW_INSTANCE_URL=https://dev12345.service-now.com\nSERVICENOW_OAUTH_CLIENT_ID=your_client_id\nSERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret\nSERVICENOW_OAUTH_USERNAME=svc_mcp\nSERVICENOW_OAUTH_PASSWORD=your_password\n```\n\n---\n\n## OAuth セットアップ手順\n\n> OAuth は ServiceNow の管理者権限が必要です。PDI では自分で設定できます。\n\n### ServiceNow 側の設定\n\n**Step 1 — OAuth アプリケーションレジストリを作成**\n\n1. ServiceNow にログイン\n2. 左メニューで「Application Registry」を検索\n3. 「New」→ **「New Inbound Integration Experience」** を選択\n\n> ⚠️ 「[Deprecated UI] Create an OAuth API endpoint for external clients」は**旧 UI** です。  \n> 現行バージョンでは **New Inbound Integration Experience** を使用してください。\n\nグラントタイプによって設定が異なります。\n\n#### Client Credentials Grant（推奨）\n\n> **重要**: Client Credentials Grant では ServiceNow 側でユーザーを指定する必要があります。  \n> これは標準 OAuth の仕様とは異なる ServiceNow 固有の要件です。  \n> アクセストークンは「どのユーザーとして API を実行するか」を ServiceNow が決定するために使用します。\n\n```\nName:              servicenow-mcp\nToken Format:      JWT                ← 必須\nClient ID:         (自動生成)\nClient Secret:     (自動生成 → コピーして保存)\nRedirect URL:      http://localhost\nAccess Token Lifespan: 1800 (秒)\nDefault Grant user: svc_mcp          ← 必須: API を実行するサービスアカウントを指定\n```\n\n`Default Grant user` に指定したユーザーの **ロール・ACL** が API 実行時に適用されます。  \nこのユーザーには必要最小限の ServiceNow ロール（例: `itil`, `admin` 等）を付与してください。\n\n#### Password Grant\n\n```\nName:              servicenow-mcp\nToken Format:      JWT                ← 必須\nClient ID:         (自動生成)\nClient Secret:     (自動生成 → コピーして保存)\nRedirect URL:      http://localhost\nAccess Token Lifespan: 1800 (秒)\nDefault Grant user: (不要 — username/password で指定したユーザーが使われます)\n```\n\n「Submit」で保存。\n\n**Step 2 — 生成された Client ID / Secret を確認**\n\n作成したレジストリを開き、`Client ID` と `Client Secret` をメモします。\n\n```mermaid\nflowchart LR\n    A[Application Registry を開く] --> B[Client ID をコピー]\n    A --> C[Client Secret をコピー\\nShow をクリック]\n    B & C --> D[環境変数に設定]\n```\n\n### MCP サーバー側の設定\n\n#### Client Credentials Grant\n\n```bash\nSERVICENOW_INSTANCE_URL=https://dev12345.service-now.com\nSERVICENOW_OAUTH_CLIENT_ID=your_client_id\nSERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret\n# SERVICENOW_OAUTH_USERNAME / PASSWORD は不要\n```\n\n#### Password Grant\n\n```bash\nSERVICENOW_INSTANCE_URL=https://dev12345.service-now.com\nSERVICENOW_OAUTH_CLIENT_ID=your_client_id\nSERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret\nSERVICENOW_OAUTH_USERNAME=svc_mcp\nSERVICENOW_OAUTH_PASSWORD=your_password\n```\n\n接続確認:\n```bash\nnode dist/cli/index.js auth test\n```\n\n---\n\n## AI クライアント別セットアップ\n\n### Claude Desktop\n\n設定ファイル: `~/Library/Application Support/Claude/claude_desktop_config.json`\n\n```json\n{\n  \"mcpServers\": {\n    \"servicenow\": {\n      \"command\": \"node\",\n      \"args\": [\"/path/to/servicenow-mcp/dist/server.js\"],\n      \"env\": {\n        \"SERVICENOW_INSTANCE_URL\": \"https://dev12345.service-now.com\",\n        \"SERVICENOW_OAUTH_CLIENT_ID\": \"your_client_id\",\n        \"SERVICENOW_OAUTH_CLIENT_SECRET\": \"your_client_secret\",\n        \"WRITE_ENABLED\": \"false\"\n      }\n    }\n  }\n}\n```\n\n> `WRITE_ENABLED: \"false\"` にしておくと読み取り専用になります。動作確認が終わったら `\"true\"` に変更できます。  \n> ユーザー権限を引き継ぐ場合は `SERVICENOW_OAUTH_USERNAME` と `SERVICENOW_OAUTH_PASSWORD` も追加してください。\n\n### Claude Code CLI\n\n```bash\nclaude mcp add servicenow node /path/to/servicenow-mcp/dist/server.js \\\n  --env SERVICENOW_INSTANCE_URL=https://dev12345.service-now.com \\\n  --env SERVICENOW_OAUTH_CLIENT_ID=your_client_id \\\n  --env SERVICENOW_OAUTH_CLIENT_SECRET=your_client_secret \\\n  --env WRITE_ENABLED=false\n```\n\n### Cursor\n\n設定ファイル: `.cursor/mcp.json`\n\n```json\n{\n  \"mcpServers\": {\n    \"servicenow\": {\n      \"command\": \"node\",\n      \"args\": [\"/path/to/servicenow-mcp/dist/server.js\"],\n      \"env\": {\n        \"SERVICENOW_INSTANCE_URL\": \"https://dev12345.service-now.com\",\n        \"SERVICENOW_OAUTH_CLIENT_ID\": \"your_client_id\",\n        \"SERVICENOW_OAUTH_CLIENT_SECRET\": \"your_client_secret\",\n        \"WRITE_ENABLED\": \"true\",\n        \"SCRIPTING_ENABLED\": \"true\"\n      }\n    }\n  }\n}\n```\n\n### VS Code (1.99+)\n\n設定ファイル: `.vscode/mcp.json`(ワークスペースルート)\n\n`.vscode/` はコミットされがちなので、シークレットは平文で書かず VS Code の `inputs`(初回起動時にプロンプト表示・暗号化保存)に逃がします。セットアップウィザードもこの形式で書き込みます。\n\n```json\n{\n  \"inputs\": [\n    {\n      \"type\": \"promptString\",\n      \"id\": \"servicenow-client-secret\",\n      \"description\": \"ServiceNow OAuth client secret\",\n      \"password\": true\n    }\n  ],\n  \"servers\": {\n    \"servicenow-mcp\": {\n      \"type\": \"stdio\",\n      \"command\": \"npx\",\n      \"args\": [\"-y\", \"@tedorigawa001/servicenow-mcp\", \"server\"],\n      \"env\": {\n        \"SERVICENOW_INSTANCE_URL\": \"https://dev12345.service-now.com\",\n        \"SERVICENOW_OAUTH_CLIENT_ID\": \"your_client_id\",\n        \"SERVICENOW_OAUTH_CLIENT_SECRET\": \"${input:servicenow-client-secret}\"\n      }\n    }\n  }\n}\n```\n\n### 対応クライアント一覧\n\n| クライアント | 種別 | ガイド |\n|------------|------|--------|\n| Claude Desktop | デスクトップ | [Setup](clients/claude-desktop/SETUP.md) |\n| Claude Code CLI | ターミナル | [Setup](clients/claude-code/SETUP.md) |\n| Cursor | AI エディタ | [Setup](clients/cursor/SETUP.md) |\n| Windsurf | AI エディタ | [Setup](docs/CLIENT_SETUP.md) |\n| VS Code (Native MCP 1.99+) | IDE | [Setup](clients/vscode/SETUP.md) |\n| VS Code + GitHub Copilot | IDE | [Setup](clients/vscode/SETUP.md) |\n| VS Code + Continue.dev | IDE | [Setup](docs/CLIENT_SETUP.md) |\n| VS Code + Cline | IDE | [Setup](docs/CLIENT_SETUP.md) |\n| JetBrains AI | IDE | [Setup](docs/CLIENT_SETUP.md) |\n| Amazon Q Developer | IDE / CLI | [Setup](docs/CLIENT_SETUP.md) |\n| ChatGPT / OpenAI API | API | [Setup](clients/codex/SETUP.md) |\n| Google Gemini API | API | [Setup](clients/gemini/SETUP.md) |\n| Ollama (ローカル LLM) | ローカル | [Setup](docs/CLIENT_SETUP.md) |\n\n全クライアントのセットアップ詳細 → [docs/CLIENT_SETUP.md](docs/CLIENT_SETUP.md)\n\n---\n\n## トランスポート（stdio / HTTP）\n\nデフォルトは **stdio**（標準入出力）で、ポート開放やネットワーク設定は不要です。\nブラウザ経由の接続（Claude.ai Web UI）、Docker コンテナ公開、複数クライアントでのサーバー共有、\nCI/CD からの呼び出しが必要な場合は **Streamable HTTP** トランスポートに切り替えられます。\n\n```bash\n# HTTP トランスポートで起動（トークンはランダムな十分長い値を使用）\nMCP_TRANSPORT=http MCP_HTTP_AUTH_TOKEN=replace-with-a-random-secret node dist/server.js\n# → http://127.0.0.1:3000/mcp で待ち受け、GET /health でヘルスチェック\n```\n\n| 環境変数 | デフォルト | 説明 |\n|---|---|---|\n| `MCP_TRANSPORT` | `stdio` | `http` で Streamable HTTP に切り替え |\n| `MCP_HTTP_PORT` | `3000` | 待ち受けポート |\n| `MCP_HTTP_HOST` | `127.0.0.1` | バインドアドレス（外部公開時は `0.0.0.0`）|\n| `MCP_HTTP_PATH` | `/mcp` | MCP エンドポイントのパス |\n| `MCP_HTTP_AUTH_TOKEN` | (必須) | MCP エンドポイント用 Bearer トークン。未設定時は `/mcp` への要求をすべて401で拒否 |\n| `MCP_HTTP_CORS_ORIGIN` | `*` | CORS 許可オリジン |\n| `MCP_HTTP_ALLOWED_HOSTS` | (なし) | カンマ区切り。指定すると DNS リバインディング保護を有効化 |\n| `MCP_HTTP_ALLOWED_ORIGINS` | (なし) | カンマ区切り。Origin ヘッダの許可リスト |\n| `MCP_HTTP_MAX_BODY_BYTES` | `1048576` | JSON-RPC 要求本文の最大バイト数 |\n| `MCP_HTTP_MAX_SESSIONS` | `100` | 同時 HTTP MCP セッションの上限 |\n| `MCP_HTTP_SESSION_IDLE_TIMEOUT_MS` | `1800000` | 未使用セッションを閉じるまでのミリ秒 |\n\nセッションは MCP 仕様に従い、`initialize` 応答の `Mcp-Session-Id` ヘッダで払い出され、\n以降のリクエストで再利用します（`DELETE /mcp` でセッション終了）。HTTP 接続するクライアント設定例:\n\n```json\n{\n  \"mcpServers\": {\n    \"servicenow\": {\n    \"url\": \"http://localhost:3000/mcp\",\n    \"headers\": { \"Authorization\": \"Bearer replace-with-a-random-secret\" }\n    }\n  }\n}\n```\n\n> **セキュリティ注意**: HTTP MCP は `MCP_HTTP_AUTH_TOKEN` を必須とします。デフォルトは loopback（`127.0.0.1`）バインドです。`MCP_HTTP_HOST=0.0.0.0`\n> で外部公開する場合は、リバースプロキシでの TLS 終端・認証、および `MCP_HTTP_ALLOWED_HOSTS` /\n> `MCP_HTTP_ALLOWED_ORIGINS` による保護を推奨します。\n\n---\n\n## 権限設定（何ができるかを制御する）\n\nデフォルトは**読み取り専用**です。操作範囲を広げたい場合は環境変数で段階的に有効化します。\n\n```mermaid\ngraph TD\n    T0[\"🛡️ Tier 0: 常時有効 (デフォルト)<br/>インシデント表示 / KB 検索 / レコード参照...\"]\n    T1[\"✏️ Tier 1: WRITE_ENABLED=true<br/>インシデント作成・更新 / 変更リクエスト管理...\"]\n    T2[\"🧩 Tier 2: CMDB_WRITE_ENABLED=true (Tier 1も必要)<br/>CI の作成・更新 / 関連付け管理...\"]\n    T3[\"⚙️ Tier 3: SCRIPTING_ENABLED=true (Tier 1も必要)<br/>ビジネスルール / スクリプト / Update Set...\"]\n    TAI[\"🤖 Tier AI: NOW_ASSIST_ENABLED=true<br/>NLQ / AI サマリー / Agentic Playbook...\"]\n    \n    T0 --> T1\n    T1 --> T2\n    T1 --> T3\n    T0 -.->|\"独立オプション\"| TAI\n\n    style T0 fill:#f5f5f5,stroke:#999,stroke-width:2px,color:#333\n    style T1 fill:#e3f2fd,stroke:#2196f3,stroke-width:2px,color:#000\n    style T2 fill:#fff3e0,stroke:#ff9800,stroke-width:2px,color:#000\n    style T3 fill:#ffebee,stroke:#f44336,stroke-width:2px,color:#000\n    style TAI fill:#f3e5f5,stroke:#9c27b0,stroke-width:2px,color:#000\n```\n\n**本番環境で使う場合の推奨設定:**\n```bash\nWRITE_ENABLED=false          # まずは読み取りのみで確認\nCMDB_WRITE_ENABLED=false\nSCRIPTING_ENABLED=false      # 本番では原則 false のまま\n```\n\n---\n\n## ロールベース ツールパッケージ\n\n`MCP_TOOL_PACKAGE` 環境変数でツールを絞り込めます。全部入りではなく、用途に応じたセットを使うと AI が迷わずに済みます。\n\n```mermaid\nmindmap\n  root((ツールパッケージ))\n    full\n      全502ツール\n    service_desk\n      インシデント管理\n      タスク/承認\n      KB検索\n      SLA確認\n    change_coordinator\n      変更管理\n      CABスケジュール\n      CMDB参照\n    platform_developer\n      スクリプト管理\n      ACL/UI Policy\n      ATFテスト\n      Update Set\n    system_administrator\n      ユーザー/グループ管理\n      レポート/ログ\n      PA ダッシュボード\n    itom_engineer\n      CMDB\n      Discovery\n      MIDサーバー\n    ai_developer\n      Now Assist\n      NLQ\n      Agentic Playbooks\n    secops_analyst\n      VI作成/RT横断検索\n      グルーピング診断\n      SLA/例外承認\n```\n\n| パッケージ名 | 対象ロール | 主なツール |\n|------------|----------|-----------|\n| `full` | 管理者 | 全ツール (502) |\n| `service_desk` | L1/L2 エージェント | インシデント・タスク・KB・SLA |\n| `change_coordinator` | 変更管理者 | 変更リクエスト・CAB・CMDB |\n| `knowledge_author` | KB 著者 | KB 作成・公開 |\n| `catalog_builder` | カタログ管理者 | カタログ・承認ルール |\n| `system_administrator` | システム管理者 | ユーザー・グループ・レポート |\n| `platform_developer` | 開発者 | スクリプト・ATF・Update Set |\n| `portal_developer` | ポータル開発者 | ポータル・ウィジェット・UX |\n| `integration_engineer` | 統合エンジニア | REST・Transform・イベント |\n| `itom_engineer` | ITOM エンジニア | CMDB・Discovery(実行履歴/エラー調査)・MID ヘルス・ACC・Event Management アラート管理 |\n| `agile_manager` | スクラムマスター | ストーリー・エピック |\n| `ai_developer` | AI 開発者 | Now Assist・NLQ・Playbook |\n| `itam_analyst` | 資産管理者 | 資産・ライセンス・契約・SAM Pro(ソフトウェア資産管理) |\n| `secops_analyst` | SecOps アナリスト | 脆弱性(VI/RT)・RT横断検索・グルーピング診断・USEM・SLA・例外承認 |\n| `devops_engineer` | DevOps | パイプライン・デプロイ |\n\n詳細 → [docs/TOOL_PACKAGES.md](docs/TOOL_PACKAGES.md)\n\n---\n\n## 使用例\n\n### 自然言語で操作する\n\n```\n「Network Operations グループの P1 インシデントをすべて表示して」\n\n「INC0012345 に \"調査中。30 分以内に更新します\" とワークノートを追加して」\n\n「SAP 本番システムの障害でインシデントを作成して。\n  優先度 Critical、Network Ops グループに割り当てて」\n\n「先月の Priority 別インシデント件数をグラフ用データで出して」\n```\n\n### 典型的なやりとりの流れ\n\n```mermaid\nsequenceDiagram\n    participant U as あなた\n    participant AI as AI アシスタント\n    participant MCP as servicenow-mcp\n    participant SN as ServiceNow\n\n    U->>AI: 「SAP の P1 インシデントを作って」\n    AI->>MCP: create_incident を呼び出す\n    MCP->>MCP: WRITE_ENABLED チェック ✅\n    MCP->>SN: POST /api/now/table/incident\n    SN-->>MCP: INC0099001 作成完了\n    MCP-->>AI: 作成結果を返す\n    AI-->>U: 「INC0099001 を作成しました」\n\n    U->>AI: 「SAP サーバーの CMDB 依存関係も確認して」\n    AI->>MCP: search_cmdb_ci + list_relationships\n    MCP->>SN: CMDB API を 2 回呼び出す\n    SN-->>MCP: 依存 CI 8 件\n    MCP-->>AI: 依存関係リスト\n    AI-->>U: 「SAP-PROD-DB01 は 8 つの CI に依存しています」\n```\n\n### Update Set の第三者コンポーネントを SCA する\n\n`scan_update_set_sca` は **読み取り専用**で Update Set 内のスクリプト系 Customer Update を収集し、固定バージョンが確認できる npm コンポーネントを検出します。既定では [OSV](https://osv.dev) に照会して advisory を JSON で返します。コード本文・payload・一致箇所の文字列は返しません。\n\n```\n「Release 1.12 Update Set を SCA スキャンして。検出したコンポーネント、\n脆弱性、照会できなかった項目、次の対応を JSON の根拠だけで報告して」\n```\n\nローカル収集だけを先に確認したい場合は、AI に `lookup_vulnerabilities: false` を指定します。\n\n```json\n{\n  \"update_set\": \"46f0...\",\n  \"max_records\": 50,\n  \"lookup_vulnerabilities\": false\n}\n```\n\nAI への報告依頼例:\n\n```\nscan_update_set_sca の JSON だけを根拠に報告してください。\ncritical / high を最優先にし、各 finding は component、installed_version、\nadvisory_id、fixed_versions、evidence の asset_type と asset_name を示してください。\nsummary.assessment、lookup.status、errors、unresolved_references、truncated を必ず確認し、\n対象外・未照会・失敗を「脆弱性なし」と表現しないでください。\n修正は自動実行せず、Update Set の変更案と確認手順を提案してください。\n```\n\n> **制約**: `findings` が空でも安全性は証明されません。バージョン範囲、`latest` のような CDN alias、バージョンなしのモジュール参照は CVE 照合できず `unresolved_references` として返ります。CDN URL を検出しても、そのライブラリが実際にロード・実行されたことまでは示しません。また SCA は依存コンポーネントを対象にするものであり、ServiceNow のカスタムスクリプトに対する SAST、権限設計、クエリ安全性のレビューを代替しません。\n\n### スラッシュコマンド & @メンション\n\n```\n/morning-standup  → P1/P2 オープンインシデント・当日変更・SLA 違反のサマリー\n/my-tickets       → 自分に割り当てられたオープンタスク一覧\n/p1-alerts        → アクティブな P1 インシデント一覧\n\n@my-incidents     → 自分のインシデントをコンテキストに追加\n@ci:web-prod-01   → CMDB CI レコードをコンテキストに追加\n@kb:VPN-setup     → KB 記事をコンテキストに追加\n```\n\n120+ の実例 → [EXAMPLES.md](EXAMPLES.md)\n\n---\n\n## マルチインスタンス対応\n\n```mermaid\ngraph LR\n    User[\"あなたの PC\\n(AI + MCP サーバー)\"] -->|dev| DEV[(開発 PDI\\ndev12345.service-now.com)]\n    User -->|staging| STG[(検証\\nstg.company.com)]\n    User -->|prod| PRD[(本番\\nacme.service-now.com)]\n```\n\n```json\n{\n  \"default_instance\": \"dev\",\n  \"instances\": {\n    \"dev\": {\n      \"url\": \"https://dev12345.service-now.com\",\n      \"client_id\": \"dev-client-id\",\n      \"client_secret\": \"dev-client-secret\"\n    },\n    \"prod\": {\n      \"url\": \"https://acme.service-now.com\",\n      \"auth\": \"oauth\",\n      \"client_id\": \"xxx\",\n      \"client_secret\": \"yyy\",\n      \"username\": \"svc_account\",\n      \"password\": \"zzz\"\n    }\n  }\n}\n```\n\n```bash\nSN_INSTANCES_CONFIG=/path/to/instances.json\n```\n\n詳細 → [docs/MULTI_INSTANCE.md](docs/MULTI_INSTANCE.md)\n\n---\n\n## モジュールカバレッジ\n\n```mermaid\ngraph TB\n    subgraph ITSM[\"ITSM & サービス管理\"]\n        I1[インシデント管理]\n        I2[問題管理]\n        I3[変更管理]\n        I4[タスク管理]\n        I5[ナレッジベース]\n        I6[サービスカタログ]\n    end\n\n    subgraph PLATFORM[\"プラットフォーム & 開発\"]\n        P1[スクリプト/ビジネスルール]\n        P2[Flow Designer]\n        P3[Service Portal / UIB]\n        P4[ATF テスト]\n        P5[Update Set 管理]\n        P6[App Studio]\n    end\n\n    subgraph OPS[\"運用 & 分析\"]\n        O1[CMDB / ITOM]\n        O2[Performance Analytics]\n        O3[レポート / 集計]\n        O4[通知 / 添付]\n        O5[システムプロパティ]\n        O6[DevOps パイプライン]\n        O7[インスタンス診断 / 性能履歴]\n    end\n\n    subgraph EXTENDED[\"拡張モジュール\"]\n        E1[HRSD]\n        E2[CSM]\n        E3[SecOps / GRC]\n        E4[Agile / Scrum]\n        E5[IT 資産管理]\n        E6[Virtual Agent]\n    end\n\n    subgraph AI[\"AI & インテグレーション\"]\n        A1[Now Assist / AI]\n        A2[Integration Hub]\n        A3[Machine Learning]\n        A4[モバイル]\n        A5[ワークスペース]\n    end\n```\n\n---\n\n## プロジェクト構造\n\n```\nservicenow-mcp/\n├── src/\n│   ├── server.ts                   # MCP サーバーエントリーポイント\n│   ├── servicenow/\n│   │   ├── client.ts               # REST API クライアント (OAuth)\n│   │   ├── instances.ts            # マルチインスタンスマネージャー\n│   │   └── types.ts                # TypeScript 型定義\n│   ├── tools/                      # 46 ドメインモジュール (502 ツール)\n│   │   ├── index.ts                # ツールルーター & パッケージ定義\n│   │   ├── incident.ts\n│   │   ├── change.ts\n│   │   ├── knowledge.ts\n│   │   └── ...\n│   ├── prompts/                    # スラッシュコマンド定義\n│   ├── resources/                  # @メンション定義\n│   ├── cli/                        # セットアップウィザード\n│   └── utils/\n│       ├── permissions.ts          # 5 段階権限ゲート\n│       └── errors.ts\n├── tests/                          # 通常テスト・実機 E2E (Vitest)\n├── docs/                           # ドキュメント\n└── instances.example.json\n```\n\n---\n\n## 開発\n\n```bash\nnpm install          # 依存パッケージのインストール\nnpm run build        # TypeScript → dist/ にコンパイル\nnpm test             # 通常テストを実行（実機 E2E は別途 opt-in）\nnpm run dev          # ウォッチモード\nnpm run type-check   # 型チェックのみ\nnpm run lint         # ESLint\n```\n\n### 実機 E2E の検証範囲\n\n追加の読み取り専用 E2E（2026-09-26）は、4 スイート・25 ケース中 **21 件成功、4 件スキップ**です。\nスキップは VI／RT／グループの対象レコード不足による詳細取得テストで、成功件数には含めていません。\nNow Assist はメタデータ取得のみで、AI 推論・生成・プレイブック起動は未検証です。\n\nE2E コード内のツール名を静的集計した対象範囲は **241／502 ツール（約48.0%）**です。\nこれはコード行・分岐のカバレッジや、全241ツールの実機成功率を示す数値ではありません。\nテスト件数は変更されるため、通常テストの最新件数は `npm test` の実行結果を参照してください。\n\nPDI と OAuth を設定したうえで、今回の読み取り専用スイートだけを実行する例:\n\n```bash\nRUN_E2E=true WRITE_ENABLED=false SCRIPTING_ENABLED=false \\\n  npx vitest run -c vitest.e2e.config.ts \\\n  tests/e2e/smart-query.e2e.test.ts \\\n  tests/e2e/usem-read.e2e.test.ts \\\n  tests/e2e/now-assist-read.e2e.test.ts \\\n  tests/e2e/store-read.e2e.test.ts\n```\n\nNow Assist メタデータのテストは `NOW_ASSIST_ENABLED=true` の場合のみ実行します。\n不足するプラグイン・テストデータは理由付きでスキップし、API／ACL エラーは失敗として扱います。\n詳細は [E2E 検証記録](docs/E2E_READ_COVERAGE_2026-09-26.md) と [CONTRIBUTING.md](CONTRIBUTING.md) を参照してください。\n\n---\n\n## よくある質問\n\n**ServiceNow の API 知識は必要ですか？**  \nいいえ。「P1 インシデントを一覧表示して」のように日本語で話しかけるだけです。API 呼び出しはサーバーが自動で行います。\n\n**本番環境に接続しても大丈夫ですか？**  \n`WRITE_ENABLED=false`（デフォルト）で接続する分には読み取りのみで安全です。書き込みを有効にする前に、必ず開発環境で動作を確認してください。\n\n**無料で使えますか？**  \nこのサーバー自体は MIT ライセンスで無料です。ServiceNow の無料 PDI（Personal Developer Instance）も [developer.servicenow.com](https://developer.servicenow.com) で取得できます。AI クライアント側（Claude Pro 等）の料金は各サービスに従います。\n\n**MCP って何ですか？**  \nModel Context Protocol の略で、AI クライアントが外部ツールを呼び出すための標準規格です。Claude・Cursor などが対応しています。このサーバーは MCP に準拠しているため、対応 AI から自動的に発見・使用されます。\n\n**複数インスタンスに接続できますか？**  \nはい。`instances.json` で dev / staging / prod を定義しておき、「本番インスタンスに切り替えて」と指示するだけで切り替わります。\n\n---\n\n## ドキュメント\n\n| ガイド | 内容 |\n|-------|------|\n| [docs/INSTALLATION.md](docs/INSTALLATION.md) | 環境変数リファレンス |\n| [docs/CLIENT_SETUP.md](docs/CLIENT_SETUP.md) | 全 AI クライアントのセットアップ |\n| [docs/SERVICENOW_OAUTH_SETUP.md](docs/SERVICENOW_OAUTH_SETUP.md) | ServiceNow OAuth アプリ作成手順（詳細版） |\n| [docs/TOOL_PACKAGES.md](docs/TOOL_PACKAGES.md) | ロールベースパッケージの詳細 |\n| [docs/TOOLS.md](docs/TOOLS.md) | 全ツールのパラメータ・権限要件 |\n| [docs/MULTI_INSTANCE.md](docs/MULTI_INSTANCE.md) | マルチインスタンス設定 |\n| [docs/NOW_ASSIST.md](docs/NOW_ASSIST.md) | Now Assist / AI 統合 |\n| [docs/ATF.md](docs/ATF.md) | ATF テストガイド |\n| [EXAMPLES.md](EXAMPLES.md) | 120+ 実用例 |\n| [SECURITY.md](SECURITY.md) | セキュリティポリシー・脆弱性報告 |\n| [CHANGELOG.md](CHANGELOG.md) | 変更履歴 |\n\n---\n\n## コントリビュート\n\n[CONTRIBUTING.md](CONTRIBUTING.md) をお読みの上、Pull Request をお送りください。  \nバグ報告・機能要望 → [Issue を開く](../../issues)\n\n---\n\n## セキュリティ\n\n脆弱性を発見した場合は **公開 Issue には投稿せず**、[SECURITY.md](SECURITY.md) の責任ある開示プロセスに従ってください。\n\n---\n\n## ライセンス\n\n[MIT](LICENSE) — 個人・商用利用とも無料。\n\n---\n\n<div align=\"center\">\n\n**502 ツール · 46 モジュール · ローカル PC で動作 · 永久オープンソース**\n\n役に立ったら ⭐ スターをお願いします — 他の人が見つけやすくなります。\n\n[![GitHub Stars](https://img.shields.io/github/stars/tedorigawa001/ServiceNow-MCP?style=social)](https://github.com/tedorigawa001/ServiceNow-MCP/stargazers)\n\n</div>\n","readmeFilename":"README.md"}