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介绍\n\n智能客服用户端的微信小程序 UIKit。使用此 UIKit，您可以在一天内将智能客服的能力集成到您的小程序项目。极简接入，用智能客服为您的产品增收提效，提升用户满意度和付费转化。\n\n## 效果展示\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/1eccbfa0571311f09c7652540044a08e.png)\n\n\n## 开发环境要求\n- 微信开发者工具\n\n- JavaScript 或 TypeScript\n\n- node（node.js ≥ 16.0.0）\n\n- npm（版本请与 node 版本匹配）\n\n\n## UIKit 源码集成\n\n### 步骤1：创建项目\n\n在微信开发者工具上创建一个使用 JS-基础模板的小程序项目（是否使用模板，是否使用 TS 均可），如图所示：\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/d57d220ffd8311efaf3d52540099c741.png)\n\n\n### 步骤2：下载 UIKit\n\n微信开发者工具创建的小程序项目默认没有 package.json，因此您需要先创建 package.json 文件。\n``` bash\nnpm init -y\n```\n\n通过 NPM 方式下载 UIKit。\n``` bash\nnpm i @tencentcloud/ai-desk-customer-wechat@latest\n```\n\n为了方便您对 UI 进行扩展，请在项目的根目录下执行以下命令，将 UIKit 源码复制到项目中。\n\n\n\n【macOS 端】\n``` bash\nmkdir -p ./ai-desk-customer-wechat && \nrsync -av --exclude={'node_modules','excluded-list.txt'} ./node_modules/@tencentcloud/ai-desk-customer-wechat/ ai-desk-customer-wechat/\n```\n\n【Windows 端】\n``` bash\nrobocopy .\\node_modules\\@tencentcloud\\ai-desk-customer-wechat .\\ai-desk-customer-wechat /E\n```\n\n### 步骤3：分包引入 UIKit\n\n为了规避小程序主包体积超限问题，我们建议您将客服 UIKit 放入分包。\n\n#### \n\n#### 1. 工程配置\n\n\n\n【app.js】\n\n> **说明：**\n> \n\n> 以下代码使用了[分包异步化](https://developers.weixin.qq.com/miniprogram/dev/framework/subpackages/async.html)的技术方案。\n> \n\n``` javascript\n\"use strict\";\nObject.defineProperty(exports, Symbol.toStringTag, { value: \"Module\" });\nlet common_vendor;\nrequire.async('./ai-desk-customer-wechat/common/vendor').then((res) => {\n common_vendor = res;\n const _sfc_main = {\n onLaunch: function() {\n console.log(\"App Launch\");\n },\n onShow: function() {\n console.log(\"App Show\");\n },\n onHide: function() {\n console.log(\"App Hide\");\n }\n };\n function createApp() {\n const app = common_vendor.createSSRApp(_sfc_main);\n return {\n app\n };\n }\n createApp().app.mount(\"#app\");\n exports.createApp = createApp;\n}).catch(({ errMsg, mod }) => {\n console.error(`path: ${mod}, ${errMsg}`)\n});\n```\n\n【app.json】\n\n> **说明：**\n> \n\n> 请务必配置 [subPackages](https://developers.weixin.qq.com/miniprogram/dev/framework/subpackages/basic.html)和 [preloadRule](https://developers.weixin.qq.com/miniprogram/dev/framework/subpackages/preload.html)。\n> \n\n``` javascript\n{\n \"pages\": [\n \"pages/index/index\"\n ],\n \"subPackages\": [\n {\n \"root\": \"ai-desk-customer-wechat\",\n \"pages\": [\n \"pages/index/index\"\n ],\n \"entry\": \"index.js\"\n }\n ],\n \"preloadRule\": {\n \"ai-desk-customer-wechat/pages/index/index\": {\n \"network\": \"all\",\n \"packages\": [\n \"ai-desk-customer-wechat\"\n ]\n }\n },\n \"window\": {\n \"navigationBarTextStyle\": \"black\",\n \"navigationBarTitleText\": \"Weixin\",\n \"navigationBarBackgroundColor\": \"#ffffff\"\n },\n \"style\": \"v2\",\n \"componentFramework\": \"glass-easel\",\n \"sitemapLocation\": \"sitemap.json\"\n}\n\n```\n\n#### \n\n#### 2. 在项目主包页面中配置智能客服的入口\n\n\n\n【主包 pages/index/index.js】\n``` javascript\nPage({\n data: {\n },\n getSupport() {\n // SDKAppID/userID/userSig 的获取请参考步骤4\n const SDKAppID = 0;\n const userID = '';\n const userSig = '';\n wx.navigateTo({\n url: `/ai-desk-customer-wechat/pages/index/index?SDKAppID=${SDKAppID}&userID=${userID}&userSig=${userSig}`\n })\n },\n})\n```\n\n【主包 pages/index/index.wxml】\n``` javascript\n\n```\n\n【主包 pages/index/index.wxss】\n``` css\npage {\n height: 100vh;\n display: flex;\n flex-direction: column;\n}\n\n.get-support {\n background-color: #0052d9;\n color: #ffffff;\n margin: auto;\n}\n```\n\n### 步骤4：获取 SDKAppID 、userID 、 userSig\n\n设置`pages/index/index.js`中的 `SDKAppID`、`userID`、`userSig` 。\n- SDKAppID 信息，可在 [即时通信 IM 控制台](https://console.cloud.tencent.com/im) 单击**应用管理** > **创建新应用**，并选择**智能客服 Desk** ， [开通智能客服](https://console.cloud.tencent.com/im/ai-desk) 后获取。\n\n ![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/0347dd04533411f0adb15254005ef0f7.png)\n\n ![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100031390357/62756080589f11f0ba94525400454e06.png)\n\n- userID 信息，可本地生成一个随机的字符串，例如 test-1234。\n\n- userSig 信息，可单击 [即时通信 IM 控制台 > UserSig生成校验](https://console.cloud.tencent.com/im/tool-usersig)，填写创建的 userID，即可生成 userSig。\n\n ![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100031390357/529621d70ae511f0b3015254001c06ec.png)\n\n\n### 步骤5：启动项目，并发起您的第一条客服咨询\n\n测试前，请先清理微信开发者工具的缓存，并勾选**本地设置** > **不校验合法域名**。\n\n\n\n\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/46244897ff1411efaf3d52540099c741.png)\n\n\n\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/497e1619ff1411efa17e525400454e06.jpeg)\n\n\n## 高级特性\n\n### 用户端带昵称和头像登录\n\n如果您希望人工客服在工作台接待用户咨询时，能看到用户的昵称、头像等信息以提升沟通效率，效果如下所示：\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/1571c023571211f0ba94525400454e06.png)\n\n\n修改主包 `pages/index/index.js`，设置 `nickName` 和 `avatar` 并将其传递给客服组件。\n``` javascript\nPage({\n data: {\n },\n getSupport() {\n // SDKAppID/userID/userSig 的获取请参考步骤4\n const SDKAppID = 0;\n const userID = '';\n const userSig = '';\n const nickName = ''; // 用户昵称\n const avatar = ''; // 用户头像\n wx.navigateTo({\n url: `/ai-desk-customer-wechat/pages/index/index?SDKAppID=${SDKAppID}&userID=${userID}&userSig=${userSig}`\n + `&nickName=${nickName}`\n + `&avatar=${avatar}`\n });\n },\n})\n```\n\n### 工具栏快捷按钮\n\n如果您想实现输入框上方增加快捷按钮方便用户使用，例如增加“人工客服”，“查询包裹”等，效果如下所示：\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/831f7ada4db711f09d0a525400454e06.png)\n\n\n修改主包 `pages/index/index.js`，设置 `toolbarButtonList` 并将其转成 json 字符串后传递给客服组件。`toolbarButtonList` 是一个包含了一个或多个配置的数组，配置的描述如下：\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
参数类型是否必填说明
titleStringYesbutton 标题
iconStringNobutton 图标 url
isPresetNumberYes- 1 - 客服组件内置功能
- 0 - 非内置功能
presetIdStringNo当 isPreset 为 1 时，可选值如下：
- humanService - 人工服务
- serviceRating - 服务评价
- endHumanService - 结束对话
isEnabledNumberYes- 1 - 渲染
- 0 - 不渲染
contentStringNo当 isPreset 为 0 时，填入文本内容或者 url
typeNumberYes- 1 - 点击 button 后客服组件发送 content 对应的文本
- 2 - 点击 button 后客服组件打开 content 对应的 url（小程序打开 url 可能会受限，请提前参考相关文档解决）。
\n\n``` javascript\nPage({\n data: {\n },\n getSupport() {\n // SDKAppID/userID/userSig 的获取请参考步骤4\n const SDKAppID = 0;\n const userID = '';\n const userSig = '';\n const toolbarButtonList = [\n {\"title\":\"人工服务\",\"icon\":\"https://tccc-im-agent-avatar-1258344699.cos.ap-nanjing.myqcloud.com/toolbar_button_1.png\",\"type\":1,\"content\":\"\",\"isPreset\":1,\"presetId\":\"humanService\",\"isEnabled\":1},\n {\"title\":\"服务评价\",\"icon\":\"https://tccc-im-agent-avatar-sg-1258344699.cos.ap-singapore.myqcloud.com/toolbar_button_2.png\",\"type\":1,\"content\":\"\",\"isPreset\":1,\"presetId\":\"serviceRating\",\"isEnabled\":1},\n {\"title\":\"结束对话\",\"icon\":\"https://tccc-im-agent-avatar-sg-1258344699.cos.ap-singapore.myqcloud.com/toolbar_button_3.png\",\"type\":1,\"content\":\"\",\"isPreset\":1,\"presetId\":\"endHumanService\",\"isEnabled\":1},\n {\"title\":\"智能客服\",\"type\":1,\"content\":\"智能客服高\",\"isPreset\":0,\"isEnabled\":1}\n ];\n wx.navigateTo({\n url: `/ai-desk-customer-wechat/pages/index/index?SDKAppID=${SDKAppID}&userID=${userID}&userSig=${userSig}`\n + `&toolbarButtonList=${JSON.stringify(toolbarButtonList)}`\n });\n },\n})\n```\n\n### 底部快捷订单\n\n> **说明：**\n> \n\n> 请升级 [ai-desk-customer-wechat](https://www.npmjs.com/package/@tencentcloud/ai-desk-customer-wechat) 到 v1.5.2 或更高版本。\n> \n\n\n如果您想实现打开客服会话时在聊天区域底部展示快捷订单，可以配置 `bottomQuickOrder`，效果如下所示：\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/502bd17c570f11f0ba94525400454e06.png)\n\n\n修改主包 `pages/index/index.js`，设置 `bottomQuickOrder` 并将其转成 json 字符串后传递给客服组件。\n\n`bottomQuickOrder` 的参数描述如下：\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
参数类型是否必填说明
headerStringYes订单标题，对应上图的“智能客服高级版”
descStringYes订单描述，对应上图的“3000/月”
picStringNo订单图片 url
urlStringYes当客服坐席收到订单消息时，点击可打开此 url 对应的页面
customFieldArrayNo自定义配置，如“订单号”，“订单时间”等信息。
\n\n``` javascript\nPage({\n data: {\n },\n getSupport() {\n // SDKAppID/userID/userSig 的获取请参考步骤4\n const SDKAppID = 0;\n const userID = '';\n const userSig = '';\n const toolbarButtonList = [\n {\"title\":\"人工服务\",\"icon\":\"https://tccc-im-agent-avatar-1258344699.cos.ap-nanjing.myqcloud.com/toolbar_button_1.png\",\"type\":1,\"content\":\"\",\"isPreset\":1,\"presetId\":\"humanService\",\"isEnabled\":1},\n {\"title\":\"服务评价\",\"icon\":\"https://tccc-im-agent-avatar-sg-1258344699.cos.ap-singapore.myqcloud.com/toolbar_button_2.png\",\"type\":1,\"content\":\"\",\"isPreset\":1,\"presetId\":\"serviceRating\",\"isEnabled\":1},\n {\"title\":\"结束对话\",\"icon\":\"https://tccc-im-agent-avatar-sg-1258344699.cos.ap-singapore.myqcloud.com/toolbar_button_3.png\",\"type\":1,\"content\":\"\",\"isPreset\":1,\"presetId\":\"endHumanService\",\"isEnabled\":1},\n {\"type\":1,\"title\":\"智能客服高级版\",\"content\":\"智能客服高级版\",\"isPreset\":0,\"isEnabled\":1}\n ];\n const bottomQuickOrder = {\n header: \"智能客服高级版\",\n desc: \"¥3000/月\",\n pic: \"https://cloudcache.tencent-cloud.com/qcloud/portal/kit/images/presale.a4955999.jpeg\",\n url: 'https://cloud.tencent.com/document/product/269/97537',\n customField: [\n {\n name: '订单号',\n value: '11111111111111111111'\n },\n {\n name: '下单时间',\n value: '2025-07-02 16:23'\n }\n ]\n };\n wx.navigateTo({\n url: `/ai-desk-customer-wechat/pages/index/index?SDKAppID=${SDKAppID}&userID=${userID}&userSig=${userSig}`\n + `&toolbarButtonList=${JSON.stringify(toolbarButtonList)}`\n + `&bottomQuickOrder=${JSON.stringify(bottomQuickOrder)}`\n });\n },\n})\n```\n\n### 多客服号\n\n> **说明：**\n> \n\n> 请升级 [ai-desk-customer-wechat](https://www.npmjs.com/package/@tencentcloud/ai-desk-customer-wechat) 到 v1.5.3 或更高版本。\n> \n\n\n如果您的应用内需要多个客服号，为用户提供专属客服功能，以提高服务质量和响应速度，可用 UIKit 提供的多客服号功能实现。效果如下所示：\n\n![](https://write-document-release-1258344699.cos.ap-guangzhou.tencentcos.cn/100027960326/ad2c28225c6811f095485254005ef0f7.png)\n\n\n修改主包 `pages/index/index.js`，设置 `customerServiceIDList 和 customerServiceID` 并将其转成 json 字符串后传递给客服组件。\n``` javascript\n// 1. 初始化前将业务侧自定义的客服号 ID 传递给 UIKit\n// 自定义客服号请使用 restapi - https://cloud.tencent.com/document/product/269/111798\nconst customerServiceIDList = ['customerServiceID_001', 'customerServiceID_002', 'customerServiceID_003'];\n// 2. 初始化时，带上要发起会话的客服号 ID，比如 'customerServiceID_002'\n// 如果不带上要发起会话的客服号 ID，则 UIKit 默认使用客服号 ID 列表的第 1 个元素\nwx.navigateTo({\n url: `/ai-desk-customer-wechat/pages/index/index?SDKAppID=${SDKAppID}&userID=${userID}&userSig=${userSig}`\n + `&customerServiceIDList=${JSON.stringify(customerServiceIDList)}`\n + `&customerServiceID=customerServiceID_002`\n});\n```\n\n## 常见问题\n\n### 什么是 UserSig？如何生成 UserSig？\n\nUserSig 是用户登录即时通信 IM 的密码，其本质是对 UserID 等信息加密后得到的密文。\n\nUserSig 签发方式是将 UserSig 的计算代码集成到您的服务端，并提供面向项目的接口，在需要 UserSig 时由您的项目向业务服务器发起请求获取动态 UserSig。更多详情请参见 [服务端生成 UserSig](https://cloud.tencent.com/document/product/269/32688#formal)。\n\n### 小程序如果需要上线或者部署正式环境怎么办？\n\n请在 [微信公众平台](https://mp.weixin.qq.com/) > **开发** > **开发管理** > **开发设**置 > **服务器域名**中进行域名配置。域名配置详细参见：[小程序合法域名](https://cloud.tencent.com/document/product/269/75285#56e2dceb-d703-43ea-bf8d-c772318b4eb2)。\n\n## 交流与反馈\n\n[点此进入 IM 社群](https://zhiliao.qq.com/s/c5GY7HIM62CK)，享有专业工程师的支持，解决您的难题。\n\n","readmeFilename":"README.md"}