Connect your agents to external services — Slack, GitHub, Jira, Salesforce, and 60+ more.
Skills give your agents the ability to interact with external services. When you connect Slack, your agents can send messages. When you connect GitHub, they can create issues and review PRs. When you connect Salesforce, they can look up contacts and update deals.
There are three types of skills:
| Type | Description | Examples |
|---|---|---|
| Integrations | Pre-built connectors in the catalog. Connect via OAuth, API key, or credentials. | Slack, GitHub, Jira, HubSpot, Stripe |
| Builtin Skills | Core capabilities bundled with the platform. Always available. | Gmail, Calendar, Drive, Web Search |
| Community Skills | Skills from the marketplace or imported from GitHub. | Custom CRM connectors, niche APIs |
| Tab | Purpose |
|---|---|
| Integrations | Browse the full catalog of 60+ connectors. Connect and disconnect services. |
| Builtin Skills | View pre-packaged capabilities that come with the platform. |
| Installed | Manage community skills you've installed — configure, enable/disable, uninstall. |
Each integration in the catalog shows its name, category, tool count, and connection status. To connect:
Once connected, all agents in your organization gain access to that service's tools. You can control per-agent access from each agent's Skills tab.
| Category | Examples |
|---|---|
| Communication | Slack, Discord, Microsoft Teams, Twilio |
| CRM & Sales | Salesforce, HubSpot, Pipedrive |
| Productivity | Notion, Linear, Asana, Monday |
| DevOps & CI/CD | GitHub, GitLab, CircleCI, Jenkins |
| Cloud & Infrastructure | AWS, Azure, GCP, DigitalOcean |
| Database & AI/ML | PostgreSQL, MongoDB, OpenAI, Pinecone |
| Analytics & Monitoring | Datadog, Sentry, Amplitude, Mixpanel |
| Security & Identity | Okta, Auth0, Cloudflare |
| Finance & Payments | Stripe, QuickBooks, Xero |
The most secure option. Two approaches:
When using OAuth App mode, set the Redirect URI in the service's developer portal to:
https://your-domain.com/api/engine/oauth/callbackSimple key-based authentication. Find the API key in the service's settings or developer portal, paste it in, and you're connected.
Some services (like AWS or Twilio) require multiple fields — Access Key ID + Secret, Account SID + Auth Token, etc. Each field is encrypted separately with AES-256-GCM.
Builtin skills are core capabilities that come pre-packaged with AgenticMail. They're always available and don't require installation — just authentication where needed (e.g., Google OAuth for Gmail/Calendar/Drive).
Browse them in the Builtin Skills tab. Each skill shows its name, description, category, and the number of tools it provides.
Community skills are installed from the Community Marketplace. Once installed, they appear in the Installed tab where you can:
Each installed skill shows its connection status, version, author, and install date.
Some skills have additional settings beyond credentials. Click the Configure button on any installed skill to view and edit its options. Changes take effect immediately.
Configuration options are skill-specific — they might include things like default channels, notification preferences, or API rate limits.
| Issue | Solution |
|---|---|
| "Not Connected" after saving | Double-check credentials. For OAuth, ensure the redirect URI matches exactly. For API keys, check for trailing whitespace. |
| Agent can't use a connected skill | Check the agent's Skills tab — the skill may be disabled for that specific agent. Also verify the skill is enabled (not just connected). |
| OAuth popup doesn't appear | Check your browser's popup blocker. The OAuth flow opens a new window that some browsers block by default. |
| Token expired | For OAuth App connections, tokens auto-refresh. For Access Tokens, you'll need to generate a new one and re-save. |
| "Skill installed but no tools" | The skill may need credentials before tools become available. Click Connect to set up authentication. |
AgenticMail Enterprise — Skills & Integrations Documentation