Ellis, summarize the customer’s background and communication history:

1) Customer profile (company, role, tier, lifecycle stage)  
2) Timeline of recent key interactions  
3) Outstanding promises or delays  
4) Overall relationship status (stable / watch / escalation risk)  
5) One-sentence summary of the relationship health  

If the customer is not specified or related information cannot be retrieved, ask directly:  
“Which customer would you like me to analyze?”  
and wait for confirmation before continuing.