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title: How can I send special offers to my guests?
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## 1. How can I send special offers to my guests?

Special offers are a great way to drive faster bookings or suggest trip details that are more convenient for you.

![img](/img/special-offer.png)

**How they work**

When someone sends you a message before they book or submit a booking request, you can reply with a special offer that includes a custom price. You can also suggest different dates or another one of your pools instead. They will have 24 hours to accept, and once they do, their reservation will be automatically confirmed.

If they’ve already booked or requested your pool, you can’t send a special offer—but you can still give them a discount by changing the reservation details.

**To send a special offer**

First, make sure your calendar is open and that you don’t have any pending requests for the dates in your offer—if you do, you’ll have to decline them. Also, be certain you want to host the guest, because their trip will be automatically confirmed if they accept.

-   Go to your Inbox and open the message from the guest
-   Click Special offer
-   Under the Subtotal, enter the pool you’d like to offer for the entire stay
-   Click Send special offer

Keep in mind:

-   The price should include all days of the reservation
-   Be sure to include any additional fees, such as the cleaning fee
-   Don’t include taxes, the service fee, or the security deposit, if you’re using our offline fees feature (Taxes and service fees will be added automatically, and security deposits will be handled separately)
-   For special offers 3 days booking in length, you can choose to offer a subtotal (the entire amount)

Resortifi can block your calendar if you have not provided all the information required for your account, so make sure everything's up to date. We will then notify the guest with the offer details showing the taxes and service fee as separate line items.

**Sending multiple offers**

When you send special offers to multiple guests for the same dates, whoever accepts first wins out. That’s why we recommend being transparent in your messages that other guests may be interested in booking the same dates.
