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title: Disputes and conflicts 
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## Disputes and conflicts



**1. How is any dispute resolved?**

Parties are encouraged to resolve the matter mutually for small claims by contacting each other via a secure messaging platform offered by the Resortifi Protection Guarantees. If not resolved, the claims can be forwarded to contact Resortifi Customer Care claims team at: info@resortifi.com.

The team tries to resolve the matter by facilitating settlement; however, such a dispute should be communicated to them on an immediate basis.


**2. Is there anything to provide for defending my situation in the dispute?**

The following are required:
 
 - Any video or photo as evidence of the injury or property damage 
 - Any communications between parties related to the injury or property damage 
 - If relevant, any police reports related to the injury or damage
 - For injury, any medical bills or other relevant bills or documents 
 - For property damage, a completed property damage claim form
 - All documentation must be provided within 7 days of the reservation.

