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title: Resortifi’s 5-step enhanced cleaning process
hide_title: true
---

## Resortifi’s 5-step enhanced cleaning process

The 5-step cleaning process is a set of cleaning practices that all Hosts are required to follow between guest stays, in addition to local laws and guidelines.

**Step 1: Prepare**

Proper preparation can help you and your team clean more efficiently and more safely. Make sure you:

-   Ventilate the space before and during cleaning when possible

-   Use disinfectants approved by your local regulatory agencies for use against COVID-19

-   Always read the directions and warnings on your cleaning products carefully

-   Wash or disinfect your hands

**Step 2: Clean**

Cleaning is removing dust and dirt from surfaces, such as floors and countertops. Make sure you:

-   Sweep, vacuum, dust, and/or mop areas before sanitizing

-   Wash dishes and laundry on the highest heat setting possible

-   Wipe down hard surfaces with soap and water

**Step 3: Sanitize**

Sanitizing is when you use chemicals to reduce bacteria on surfaces such as doorknobs and TV remotes. Be sure to:

-   Spray high-touch surfaces in each room with an approved disinfectant spray

-   Let the disinfectant stand for the length of time specified on the product label

-   Allow the surface to air-dry

**Step 4: Check**

Once you’re done sanitizing, it’s a good idea to make sure you’ve not missed anything. Be sure to:

-   Refer to the best practices in each room-by-room checklist in your handbook to make sure you haven’t missed a spot

-   Share these best practices with your hosting team and cleaning professionals


**Step 5: Reset**

To help prevent cross-contamination, it's important to finish cleaning and sanitizing a room before replacing items for the next guest:

- Wash your hands before replacing guest supplies, linens, and cleaning kits

- Safely dispose of or wash cleaning supplies and protective gear

- Don’t re-enter a room once it’s been sanitized

- Clean your equipment between each turnover


**Required for all Hosts**

Hosts who don’t agree to our **[COVID-19 safety practices](health-and-safety-requirements.md)**, including the 5-step enhanced cleaning process, will not be allowed to host.

These practices also require mask wearing and social distancing when mandated by local laws or guidelines. 

Hosts who repeatedly or severely violate cleaning standards may be subject to warnings, suspensions, and, in some cases, may have their accounts removed  from Resortifi.


