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title: Claims
hide_title: true
---

## Claims

**1. What to do before Reimbursement Claim Filing?**

Parties are encouraged to resolve the matter mutually for small claims by contacting each other via a secure messaging platform offered by the Resortifi Protection Guarantees. If not resolved, the claims can be forwarded to contact Resortifi Customer Care claims team at: info@resortifi.com.

The team tries to resolve the matter by facilitating settlement; however, such a dispute should be communicated to them on an immediate basis.

**2. How do I submit a claim for reimbursement?**

Contact our Community Care claims team at info@resortifi.com.

**3. What do I need to submit with a claim?**

The following are required:

-   Any video or photo as evidence of the injury or property damage

-   Any communications between parties related to the injury or property damage

-   If relevant, any police reports related to the injury or damage

-   For injury, any medical bills or other relevant bills or documents

-   For property damage, a completed property damage claim form

**4. What happens after I submit my claim?**

For property damage claims: We'll reach out to the guest to understand the full narrative, negotiate the issue, and agree to pay.

If the guest is not deemed responsible or we are unable to collect payment from the guest, our Property Damage guarantee comes into play.

For claims related to injury: We’ll reach out to the other party to know the full narrative. We’ll review all documentation submitted.

How long does the reimbursement claims process take?

We'll work as quickly as possible to solve the majority of claims within 30 days of receiving all proper documentation.