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title: Resortifi Protection Guarantee
hide_title: true
---

## Resortifi Protection Guarantee

Our Resortifi Protection Guarantee ensures that our hosts and guests are compensated in case if something goes wrong as a result of any reservation. 

Right now, the Resortifi Protection Guarantee can be availed by hosts or guests at zero charge. 

Two programs are available for hosts and guests:

1. Host Liability Insurance – Hosts can have up to $1,000,000 of applicable insurance-backed coverage (by Evanston Insurance Company, an A Rated Insurance Carrier) if there is any guest injury during Resortifi reservation. The coverage covers defense costs in case of legal dispute for which Resortifi and Resortifi’s registered hosts are legally liable.

2. Property Damage Protection - Hosts can have up to $10,000 if a host’s property is damaged during a Resortifi reservation and the guest is reluctant or unable to pay for the same. All Property Damage claim reimbursements are based on the contribution of $250 by the host for a reservation having10 or fewer guests, and $500 by the host for a reservation with more than 10 guests.

## What's covered?

**Host Liability Insurance**

The host liability insurance covers pool and grill related injuries during the Resortifi booked for and paid reservation period. It is to be noted that at present, the Australia reservations are not covered; however, may be added in near future. 

**Property Damage protection**

Damages to the host’s pool, pool equipment, outdoor furniture, or grills that are rented out during a Resortifi reservation.

The property damage protection covers the damages happened to host’s pools, furniture, grills and rented equipment, during the Resortifi reservation period.

## What's not covered?

**Host Liability Insurance**

Following are not covered by the host liability insurance:

-   Injuries beyond the Resortifi reservation period
-   Pets injuries even during the Resortifi reservation
-   Damages or injuries derived from alcohol consumption
-   Injuries resulting from swings, trampolines or bounce-house/inflatables
-   Injuries from intentional acts such as assault and battery, sexual abuse or molestation
-   Injuries arising from operation of any vehicle during a Resortifi reservation.
-   Natural disasters derived injuries including pollution, earthquakes, and weather-related events like rain, wind, etc.
-   Injuries from communicable diseases, bacteria or microorganisms, or the substances having an actual or potential harm to human health
-   Losses reported after 72 hours of the date of the reservation and/or not sufficiently documented.

**Property Damage Guarantee**

Following are not covered by the property damage insurance:

-   Damages beyond the Resortifi reservation period
-   Damages caused by pets, children or others living in the host’s home
-   Losses coming from manufacturer’s or a product’s faults, or from pre-existing damages or states of the item or property, usual wear and tear, or deterioration
-   Losses coming from theft or stolen property
-   Losses arising from intentional acts like identity theft or fraud
-   Losses due to natural disasters like pollution, earthquakes, and weather-related events like rain, wind, etc.

**Is the Resortifi Protection Guarantee an insurance program?**

The Resortifi Protection Guarantee is the mutual agreement that protect hosts and guests, and is subject to the Resortifi’s Terms of Service.

-   This program doesn’t substitute host’s home owner policy but can partially cover the gap of the same through its insurance-backed coverage, available without any additional charges for all Resortifi platform’s reservations.
-   For property damage, Resortifi’s Terms of Service make guests responsible to bear any property damage to a host’s property. In case of any conflict, the program’s applicable coverage protects the host.

These programs are not like a stand-in for homeowners’ insurance.

Based on the claim and its amount, the reimbursement under the Resortifi Protection Guarantee might be paid by Resortifi. 

**Reimbursement Claim Filing – What to do before?**

Parties are encouraged to resolve the matter mutually for small claims by contacting with each other via secure messaging platform offered by the Resortifi Protection Guarantees. If not resolved, the claims can be forwarded to contact Resortifi Customer Care claims team at: support@resoritif.com.

The team tries to resolve the matter by facilitating settlement; however, such dispute should be communicated to them on immediate basis.

If you already hold an insurance that may cover full or partial cost arising out of damage or injury during the reservation, like home owner insurance or health insurance, it is advised to file a claim against that policy prior to file Resortifi reimbursement claim. 

## Additional FAQs

**What is the term period for the Resortifi Protection Guarantee?**

The current term of our program is April 15, 2021 to March 31, 2022.

**Am I eligible to file a claim?**

If the incident occurred during a Resortifi reservation*and have been fully booked and paid for on Resortifi. Hosts and Guests are compliant to Terms of Service.

**How do I submit a claim for reimbursement?** 

Contact our Community Care claims team at support@resoritif.com. 

**What do I need to submit with a claim?**

Following are required:

-   Any video or photo as an evidence of the injury or property damage
-   Any communications between parties related to the injury or property damage
-   If relevant, any police reports related to the injury or damage
-   For injury, any medical bills or other relevant bills or documents
-   For property damage, a completed property damage claim form 

All documentation must be provided within 7 days of the reservation.

**What happens after I submit my claim?**

For property damage claims: We’ll reach out to the guest to understand the full narrative, negotiate the issue, and agree to payment.

If the guest is not deemed responsible or we are unable to collect payment from the guest, our Property Damage guarantee comes into play.

For claims related to injury: We’ll reach out to the other party to know the full narrative. We’ll review all documentation submitted.

**How long does the reimbursement claims process take?**

We'll work as quickly as possible to solve majority of claims within 30 days of receiving all proper documentation.
