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title: What are the guest reliability standards on Resortifi?
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## What are the guest reliability standards on Resortifi?


Everyone who is part of our community is required to follow our Community Standards and Health and Safety Requirements. We also require everyone to stick to these simple rules for being a great guest:

- Treat your Host’s home like your own
- Follow the Host’s house rules
- Communicate promptly with the Host if issues come up

**Details of the ground rules**

- Treat your Host’s home like your own  
- Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (ex: with moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (ex: laundry, vacuuming, etc.).
- Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.
- Damage: Where guests cause damage that is beyond normal wear and tear, we expect guests to inform Hosts of the damage as soon as possible and work with the Host to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursement if they’re responsible for damage, missing items, or unexpected cleaning costs. Learn more about getting charged for damage.

**Follow the Host's rules**
- Approved guests: Guests should respect the approved number of guests and should ask their Host if they're unsure about the rules for visitors. Disruptive gatherings are always prohibited. Learn more in our Community Disturbance Policy.
- Check-in time: Guests should respect their Host’s check-in window. Any check-in before or after the designated window should be approved by the Host.
- Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.
- Smoking: Guests should not smoke inside a listing unless they are allowed to do so by the Host. This includes the use of tobacco, cannabis, e-cigarettes, etc.
- Approvals for pets: Guests should not bring any pets inside a listing that is designated as “no pets” in the house rules, bring more pets than are approved into a listing, or fail to inform the Host about any pets brought inside the listing. Note that service animals are not considered pets. 
- Noise: Guests should respect designated quiet hours and should not disturb the surrounding community with a disruptive level of noise (ex: loud music, shouting, slamming doors, etc.).
- Commercial film and photography: Guests should not participate in film or photography that is intended for commercial use or profit, without documented permission from the Host.

**Communicate promptly with the Host if issues come up**

Good communication between a Host and guest is important for successful stays. When guests are able to (ex: not out of cell phone range, etc.), they should respond to Hosts within 24 hours when a Host is reaching out to resolve an issue.

