---
sidebar_position: 13
title: Refund your guest
hide_title: true
---

import Tabs from '@theme/Tabs';
import TabItem from '@theme/TabItem';

## Refund your guest

It can happen to the best of Hosts: The wifi is a no-show, or the hot tub isn't hot. If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours.

Once you send the money, the transaction is considered final.

**Refunds prior to check-in**

To refund a guest before their check-in date, go to Reservations, select a **[reservation](https://resortifi.com/my-reservations)**, and click or tap **Issue refund.**

**To refund a guest:**

<Tabs>
    <TabItem value="desktop" label="Desktop" default>
        <ol>
            <li>
                Go to <b>Resolution</b> Center and click <b>Send money</b>
            </li>
            <li>
                Select a guest to send money and click <b>Next</b>
            </li>
            <li>
                Under <b>Select a reason</b>, choose the reason that best describes your refund situation
            </li>
            <li>
                Click <b>Next</b>{' '}
            </li>
            <li>Enter the refund amount, and add a message to your guest</li>
            <li>
                Click <b>Next</b> and then <b>Send</b>{' '}
            </li>
        </ol>
    </TabItem>
    <TabItem value="iOSApp" label="iOS app">
        <ol>
            <li>
                Tap <b>Profile</b> and then tap <b>Switch to hosting</b>{' '}
            </li>
            <li>
                Tap <b>Inbox</b> and select a message thread with guest
            </li>
            <li>
                Tap reservation to show the itinerary then go to <b>Send or request money</b>
            </li>
            <li>
                Tap <b>Send money</b> and tap <b>Next</b>
            </li>
            <li>
                Under <b>Select a reason</b>, choose the reason that best describes your refund situation and tap{' '}
                <b>Next</b>
            </li>
            <li>Enter the refund amount, and add a message to your guest</li>
            <li>
                Tap <b>Next</b> and then <b>Send</b>
            </li>
        </ol>
    </TabItem>
    <TabItem value="androidApp" label="Android app">
       <ol>
            <li>
                Tap <b>Profile</b> and then tap <b>Switch to hosting</b>{' '}
            </li>
            <li>
                Tap <b>Inbox</b> and select a message thread with guest
            </li>
            <li>
                Tap reservation to show the itinerary then go to <b>Send or request money</b>
            </li>
            <li>
                Tap <b>Send money</b> and tap <b>Next</b>
            </li>
            <li>
                Under <b>Select a reason</b>, choose the reason that best describes your refund situation and tap{' '}
                <b>Next</b>
            </li>
            <li>Enter the refund amount, and add a message to your guest</li>
            <li>
                Tap <b>Next</b> and then <b>Send</b>
            </li>
        </ol>
    </TabItem>
    <TabItem value="mobileBrowser" label="Mobile Browser">
       <ol>
            <li>
                Go to <b>Resolution</b> Center and tap <b>Send money</b>
            </li>
            <li>
                Select a guest to send money and tap <b>Next</b>
            </li>
            <li>
                Under <b>Select a reason</b>, choose the reason that best describes your refund situation
            </li>
            <li>
                Tap <b>Next</b>{' '}
            </li>
            <li>Enter the refund amount, and add a message to your guest</li>
            <li>
                Tap <b>Next</b> and then <b>Send</b>{' '}
            </li>
        </ol>
    </TabItem>
</Tabs>


Hosts should submit refunds or requests within 60 days after checkout.