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title: Cleanliness & Maintenance
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**1. How to keep your rented space spotless and clean?**

To impress guests, Resortifi Plus hosts ensure that their spaces are sparkling clean, organized, and in great shape. Get inspired by their top cleaning tips:

-   Keep things neat and organized

All visible items should be design details or useful to guests—keep personal belongings out of sight. Avoid putting your clothes or belongings into closets, drawers, or cabinets that are available to guests. Store or remove personal items before guests arrive, such as piles of paper, pet supplies, toys, gadgets, tools, and other objects that are not intended for guest use. Arrange your space to feel peaceful and help put guests at ease.

-   Stay on top of maintenance

Your property should be in great condition from interior to exterior, with minimal wear and tear. Fix marks or damage on floors, walls, and ceilings, including repairing or cleaning any stains, cracks, holes, scuffs, separation, or discoloration that’s unsafe or unsightly.

Prior to guest check-in, double-check that all trash bins are empty, surfaces are free of dirt and dust, and that your pool water is sparkling clean. Don’t forget about the outside of your place i.e. the poolside—it’s the first thing guests will notice.

-   Team up with a cleaning service

Not every host is able to thoroughly clean their place themselves. The key is to set up your cleaning service for success, so every guest arrival is consistently up to standard. It can be helpful to share photos of how you want things arranged (including pools, backyard, furniture, amenities, and the like), or provide checklists to ensure certain spots or tasks don’t get overlooked.

-   Check that everything works

All features in your space must be safe, secure, and in working order for guests to have an easy, memorable stay. Make sure doors and windows are functional; hinges should be secure without rust or loud squeaking, and doors and windows should open and close easily. Check that all lighting works correctly, with the intended level of brightness. Keep special amenities in great condition, including pools and bathrooms.

When you feel proud of the way your place looks and feels, guests will notice and appreciate your effort. If you take care of the cleaning and maintenance, your guests can relax and truly enjoy their stay.

**2. How to deliver excellent service?**

Resortifi Plus hosts offer memorable stays that begin and end with genuine care and outstanding service, from welcoming all people with warmth to making sure guests’ needs are reflected in every detail. Here are some of the ways successful hosts engage with their guests:

-   Build trust with guests

Show guests you trust them to treat your place like their own. It’s a good hosting practice to approach guests with empathy and consider their privacy. For example, don’t surprise them with unexpected drop-ins, or leave long lists of what not to do in the house manual.

-   Respect individual needs and preferences

Adapt your style to each person’s needs. For example, remove flowering plants, nuts, or scented candles for guests who mention an allergy. Be aware of personal boundaries, and only engage with guests when it’s welcomed.

-   Establish clear communication

Transparency is important for guests. Ahead of time, pass on information about things that could impact a stay, like nearby construction. Do what you can to anticipate common issues, and act quickly to resolve any that arise. Being mindful of factors that are always in flux—seasons, weather, holidays, events, etc.—can help you offer solutions ahead of time.

-   Be available when necessary

Stay in touch with guests throughout their stay, and be ready to assist if needed. Respond thoughtfully and in a timely fashion: ideally within 8 hours before check-in, and within one hour during the stay. Stay friendly and positive, even if things go wrong.

-   Make things right

If something comes up, act quickly to resolve any problems while maintaining communication with guests. Step in to fix broken appliances or amenities, regardless of when or how the damage occurred. Offer to personally help if guests encounter an issue, such as a tricky lock or low water pressure.

-   Provide local pointers

To take some of the stress out of traveling, share insider tips with directions to your place or the best ways to use local public transit.

If there might be construction nearby or restrictive street parking options, offer guests a proper heads-up for getting around, and provide alternatives if possible.

Empathy, respect, consideration, and understanding go a long way in establishing trust with guests and making sure they have a wonderful stay. Above all, try to remain available and stay transparent about any issues, and make things right if anything unexpected happens.
