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title: Travel issues eligible for refunds

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## Travel issues eligible for refunds

Some travel issues need a little extra help. If you are experiencing any of these, you are most likely covered by the Rebooking and Refund Policy:

-   No access to the listing, for instance, if the Host provided the wrong lockbox code and now they can’t be reached

-   Space isn’t safe or clean upon arrival, such as dirty linens, or safety hazards

-   Key amenities are missing or not working, for example, that pool you were fantasizing about is in disrepair

-   Place isn’t as it was described in the listing description, maybe the number of rooms or beds is different, or accessibility features are missing

**What’s next?**

If you need to submit a claim, make sure to:

-   **Gather evidence**: Document issues with photos or videos

-   **Contact us**: Message or call Resortifi within 24 hours of having an issue

-   **Stay in touch**: We’ll reach out with next steps specific to you
