ResolveIO
Operational Intelligence
Hello {{user}},

Support ticket: #{{support_ticket_number_string}} has been modified by {{user_name}}. {{message}}

Logo Support Ticket
Support Ticket
Number		 {{support_ticket_number_string}}
Client {{client}}
Type {{type}}
Issue
Description		 
{{issue}}
Priority {{priority}}
Status {{status}}
Substatus {{substatus}}
Date created {{date_created_string}}
{{#if (greaterThan changeLog.length 0)}} {{#each changeLog}} {{/each}}
  Change Log
Changed On: {{propName}}
Old: 
{{oldValue}}
New: 
{{newValue}}
{{/if}} {{#if lastMessage}}
  Most Recent Message
Name: {{lastMessage.user}}
Date Created: {{formatDate lastMessage.date}}
Message: 
{{lastMessage.message}}
{{/if}}

{{#if url_ticket}} {{/if}}


Thanks,
ResolveIO Support Team
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