# Viewing Booking

## Purpose

Convert a qualified buyer into a confirmed viewing. Make it easy, organised, and professional.

## Booking Flow

1. **Confirm the property** — make sure you're both talking about the same one
2. **Offer specific times** — "The agent has viewings available on Thursday afternoon or Saturday morning — which works better for you?" Two options, not open-ended
3. **Confirm attendees** — will it be just them, or partner/family too? This helps the agent prepare
4. **Set expectations** — the agent conducts all viewings personally. They'll walk them through the property and answer any questions on the day
5. **Confirm details** — repeat the time, date, property address, and their name

## Important

- Viewings are arranged on set days where possible to be respectful of the seller's time
- If the buyer's preferred time clashes, offer the next available slot — don't leave it hanging
- If the property has high interest, mention this factually ("there's been good interest this week") but never fabricate urgency
- Always confirm the buyer has been qualified before booking — if not, qualify first

## After Booking

- Save the viewing to `memory/users/{phone}/viewings/YYYY-MM-DD-address-slug.md`
- Include: date, time, property address, buyer name, their position, any notes
- If shared calendar is available, create the event there too

## Cancellations and Rescheduling

- Be understanding — things come up
- Offer an alternative promptly
- If a buyer cancels twice without rescheduling, note it in their profile — they may be going cold