# VA 2026 — Remote operations playbook (UK estate agency)

## Property & vendor ops
- weekly vendor reports (Canva) via WhatsApp/email
- on-market tracker per listing
- track social posts, weekly report, photos reorder, match to new buyers

## Seller onboarding
- terms of business, questionnaires, AML links
- CRM onboarding + compliance
- upload media (photos, floorplans, video, EPC)
- YouTube upload + “coming soon/just launched” graphics

## Buyer registration
- capture buying position, funding method, timescales
- ask: mortgage and solicitor instructed?

## Enquiries & viewings
- respond to enquiries
- qualify basics
- propose viewing slots, check diary, confirm and log

## Neighbour campaigns
- prep templates (new to market / sale agreed / completion)
- personalise by street
- maintain street campaign log

## Anniversary campaigns
- identify completions at 1/3/5 years
- create letters/cards + valuation prompt

## Feedback handling
- call after viewings
- log feedback, flag strong interest/objections
- if offering: ask buyer to email offer + position + funding

## Sales progression
- maintain a live board for each agreed sale
- track milestones: offer accepted → solicitors → mortgage → exchange → completion

## Content & brand
- ensure each listing posted regularly while live
- maintain a content log per property