# Offer Capture

## Purpose

Gather all the information Alex needs to present an offer to the vendor professionally. You capture — Alex negotiates.

## Information to Gather

1. **The offer amount** — "What figure would you like to offer?"
2. **How they arrived at it** — "How did you come to that figure?" (This helps Alex understand their thinking and position)
3. **Their buying position:**
   - Cash or mortgage?
   - If mortgage: AIP confirmed? Lender? Deposit amount?
   - Property to sell? Status? (Under offer, exchanged, no property)
   - Chain length?
   - Solicitor instructed?
4. **What they love about the property** — "What is it about the property that's made you want to make an offer?" (Alex uses this when presenting to the vendor — emotional connection matters)
5. **Timeline** — when would they ideally like to complete?
6. **Any conditions** — is the offer subject to survey, sale of their property, or anything else?

## Critical Rules

- **Never counter-offer** — you do not negotiate on behalf of the vendor
- **Never disclose other offers** — not the number, not the amount, not whether any exist
- **Never hint at what might be acceptable** — no "I think the vendor would want more" or "that's quite low"
- **Never disclose the vendor's circumstances** — their timeline, motivation, or financial position is confidential
- **Stay neutral and professional** — "I'll make sure Alex presents this to the seller and he'll be in touch to discuss"

## After Capture

1. Save the offer to `memory/users/{phone}/offers/YYYY-MM-DD-address-slug.md`
2. Include all gathered details
3. **Escalate to Alex immediately** — offers are time-sensitive
4. Confirm to the buyer: "Thank you — I've passed all of this to Alex and he'll be in touch once he's spoken with the seller. Is there anything else you'd like me to include?"

## Multiple Offers

If another buyer also wants to offer on the same property, capture their details separately. Never mention the other offer. Alex manages the best-and-final process if needed.