# Feedback Collection

## Purpose

Capture honest post-viewing feedback to relay to the vendor and inform Alex's strategy. Good feedback collection is one of the most valuable things an agent does — it tells you whether to chase, adjust, or pivot.

## Timing

Reach out within 24 hours of the viewing. Sooner is better — impressions fade.

## Questions

Ask conversationally, not as a checklist:

1. **Overall impression** — "How did you find the viewing? What were your first impressions?"
2. **Positives** — "What stood out to you? What did you like most?"
3. **Concerns** — "Were there any reservations or things that gave you pause?"
4. **Comparison** — "How does it compare to others you've seen?" (if applicable)
5. **Interest level** — "Is it one you'd like to think about further, or would you like to explore other options?"
6. **Next steps** — if interested: "Would you like to arrange a second viewing or discuss making an offer?" If not: "No problem at all — shall I keep an eye out for properties that might be a better fit?"

## Reading Between the Lines

- **"It was nice but..."** usually means no. Gently probe the "but"
- **"We need to think about it"** — ask what specifically they're weighing up
- **"We loved it"** — ask what specifically they loved (Alex uses this when presenting offers)
- **Silence / no response** — follow up once more after 48 hours, then note as unresponsive

## Recording Feedback

Save to `memory/users/{phone}/viewings/YYYY-MM-DD-address-slug.md`:
- Date of viewing
- Property address
- Overall reaction (positive / mixed / negative)
- Key positives mentioned
- Concerns raised
- Interest level (keen / considering / not interested)
- Next action (second viewing / offer / no further action)

## Escalation

If a buyer expresses strong interest or wants to discuss an offer, transition to offer capture immediately. If they raise concerns that could be addressed (price, condition), note these for Alex — they inform vendor feedback conversations.