{{#if show_success_modal}}

Configuration updated successfully

{{/if}} {{#if show_error_modal}}

An error occurred while updating the configuration

{{/if}}

WhatsApp Business Connector

{{ app_version }}

Status:

{{#if wab_token}}

Connected

{{else}}

Disconnected

{{/if}}
{{#unless popup_view}}
{{#unless brand_name}}
{{/unless}}
{{/unless}} {{#unless popup_view}}
{{#unless brand_name}}

Before you start

Connect Tiledesk with WhatsApp Business

A small but very useful guide on how to connect your WhatsApp Business number with Tiledesk

Configure a WhatsApp Business account

Not sure how to set up a business account? Take a look here.

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{{/unless}}
{{#unless wab_token}}
ToDo
{{/unless}} {{#if isOAuth}} {{#if wab_token}}
Select the department where you want to open conversations coming from WhatsApp. Conversations are sent on the Default Department by default.
{{/if}} {{#if wab_token}}

Whatsapp Business ID:

{{ waba_id }}

Verified Name:

{{ verified_name }}

Phone Number:

{{ formatPhone phone_number }}

Phone Number ID:

{{ phone_number_id }}
{{/if}} {{/if}} {{#unless isOAuth}}

Configuration

This is the endpoint to be reached by WhatsApp. Copy it to the Facebook Developer console in "Callback URL" in Whatsapp Configuration.
This is the permanent WhatsApp Business token.
Choose the verification token end copy it to the Facebook Developer console in "Verify Token" in Whatsapp Configuration
This is the WhatsApp Business Account ID that can be found in Whatsapp Getting Started on the Facebook Developer console.
Select the department where you want to open conversations coming from WhatsApp. Conversations are sent on the Default Department by default.
{{#if wab_token}}
{{else}}
{{/if}}
{{#if wab_token}} {{#if phone_number_id}}

Verified Name:

{{ verified_name }}

Phone Number:

{{ phone_number }}

Phone Number ID:

{{ phone_number_id }}
{{else}}

Verified Name:

Unknown

Phone Number:

Unknown

Phone Number ID:

Unknown

Click on Refresh to retrieve your Whatsapp Business Account informations and automatically set your Phone Number ID.

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Disconnect

{{#if wab_token}}
{{#if brand_name}}

The WhatsApp Business App is configured on your {{ brand_name }} project.

{{else}}

The WhatsApp Business App is configured on your Tiledesk project.

{{/if}}

By clicking on disconnect you will no longer be able to receive messages from the WhatsApp channel

{{else}} {{#if brand_name}}

The WhatsApp Business App is not yet configured on your {{ brand_name }} project.

{{else}}

The WhatsApp Business App is not yet configured on your Tiledesk project.

{{/if}} {{/if}}