[@webitel/api-services](../index.html) / [\_models](../modules/_models.html) / CasesCase

# Interface: CasesCase

Message representing a case.

## Properties

### assignee?

> `optional` **assignee**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Assignee responsible for resolving the case.

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### author?

> `optional` **author**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Author or reporter of the case.

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### close?

> `optional` **close**: [`CasesCloseInfo`](../wiki/_models.CasesCloseInfo.html)

Close information (if applicable).

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### closeReasonGroup?

> `optional` **closeReasonGroup**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Close reason group, immutable once set.

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### comments?

> `optional` **comments**: [`CasesCaseCommentList`](../wiki/_models.CasesCaseCommentList.html)

List of comments on the case.

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### contactInfo?

> `optional` **contactInfo**: `string`

Contact information for the case.

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### createdAt?

> `optional` **createdAt**: `string`

Creation timestamp (in milliseconds since Unix epoch).

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### createdBy?

> `optional` **createdBy**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Creator of the case.

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### description?

> `optional` **description**: `string`

Detailed description of the case.

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### etag?

> `optional` **etag**: `string`

Unique etag identifier.

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### files?

> `optional` **files**: [`CasesCaseFileList`](../wiki/_models.CasesCaseFileList.html)

List of attached files.

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### group?

> `optional` **group**: [`GeneralExtendedLookup`](../wiki/_models.GeneralExtendedLookup.html)

Group associated with the case.

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### id?

> `optional` **id**: `string`

Unique case ID.

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### impacted?

> `optional` **impacted**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Impacted contact (defaults to reporter if null).

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### links?

> `optional` **links**: [`CasesCaseLinkList`](../wiki/_models.CasesCaseLinkList.html)

List of attached links.

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### name?

> `optional` **name**: `string`

Name of the case (may serve as an ID in docs).

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### plannedReactionAt?

> `optional` **plannedReactionAt**: `string`

Planned reaction time (in milliseconds).

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### plannedResolveAt?

> `optional` **plannedResolveAt**: `string`

Planned resolution time (in milliseconds).

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### priority?

> `optional` **priority**: [`CasesPriority`](../wiki/_models.CasesPriority.html)

Priority level of the case.

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### rate?

> `optional` **rate**: [`CasesRateInfo`](../wiki/_models.CasesRateInfo.html)

Rating information.

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### related?

> `optional` **related**: [`CasesRelatedCaseList`](../wiki/_models.CasesRelatedCaseList.html)

List of related cases.

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### reporter?

> `optional` **reporter**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Reporter of the issue (null if anonymous).

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### roleIds?

> `optional` **roleIds**: `string`[]

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### service?

> `optional` **service**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Service associated with the case.

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### sla?

> `optional` **sla**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

SLA associated with the case.

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### slaCondition?

> `optional` **slaCondition**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

List of SLA conditions.

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### source?

> `optional` **source**: [`CasesSourceTypeLookup`](../wiki/_models.CasesSourceTypeLookup.html)

Source of the case.

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### status?

> `optional` **status**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Current status of the case.

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### statusCondition?

> `optional` **statusCondition**: [`CasesStatusCondition`](../wiki/_models.CasesStatusCondition.html)

Status condition from status lookup.

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### subject?

> `optional` **subject**: `string`

Subject of the case.

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### timing?

> `optional` **timing**: [`CasesTimingInfo`](../wiki/_models.CasesTimingInfo.html)

SLA timing details.

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### updatedAt?

> `optional` **updatedAt**: `string`

Last update timestamp (in milliseconds since Unix epoch).

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### updatedBy?

> `optional` **updatedBy**: [`GeneralLookup`](../wiki/_models.GeneralLookup.html)

Last updater of the case.

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### ver?

> `optional` **ver**: `number`

Version number of the case.