[@webitel/api-services](../index.html) / [\_models](../modules/_models.html) / CasesTimingInfo

# Interface: CasesTimingInfo

Message representing SLA timing information.

## Properties

### differenceInReaction?

> `optional` **differenceInReaction**: `string`

Difference between actual and planned reaction time.

***

### differenceInResolve?

> `optional` **differenceInResolve**: `string`

Difference between actual and planned resolution time.

***

### reactedAt?

> `optional` **reactedAt**: `string`

Actual reaction timestamp (in milliseconds).

***

### resolvedAt?

> `optional` **resolvedAt**: `string`

Actual resolution timestamp (in milliseconds).