[@webitel/api-services](../index.html) / [\_models](../modules/_models.html) / EngineQueueReportGeneral # kind_interface: EngineQueueReportGeneral ## Properties ### abandoned? > `optional` **abandoned**: `number` *** ### agentStatus? > `optional` **agentStatus**: `EngineQueueReportGeneralAgentStatus` *** ### attempts? > `optional` **attempts**: `number` *** ### avgAhtSec? > `optional` **avgAhtSec**: `number` *** ### avgAsaSec? > `optional` **avgAsaSec**: `number` *** ### avgAwtSec? > `optional` **avgAwtSec**: `number` *** ### avgWrapSec? > `optional` **avgWrapSec**: `number` *** ### bridged? > `optional` **bridged**: `number` *** ### count? > `optional` **count**: `string` *** ### missed? > `optional` **missed**: `number` *** ### processed? > `optional` **processed**: `number` *** ### queue? > `optional` **queue**: `EngineLookup` *** ### sl20? > `optional` **sl20**: `number` *** ### sl30? > `optional` **sl30**: `number` *** ### sumBillSec? > `optional` **sumBillSec**: `number` *** ### team? > `optional` **team**: `EngineLookup` *** ### transferred? > `optional` **transferred**: `number` *** ### waiting? > `optional` **waiting**: `number`