@webitel/api-services
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    Interface EngineAgentInQueue

    AgentInQueue represents agent assignment and configuration within a specific queue.

    interface EngineAgentInQueue {
        activeMembers?: number;
        agents?: EngineAgentInQueueAgentsInQueue;
        countMembers?: number;
        enabled?: boolean;
        maxMemberLimit?: number;
        priority?: number;
        queue?: EngineLookup;
        strategy?: string;
        type?: number;
        waitingMembers?: number;
    }
    Index

    Properties

    activeMembers? agents? countMembers? enabled? maxMemberLimit? priority? queue? strategy? type? waitingMembers?

    Properties

    activeMembers?: number

    Number of members currently active in the queue.

    agents?: EngineAgentInQueueAgentsInQueue

    Aggregated agent statistics for the queue.

    countMembers?: number

    Total number of members assigned to the queue.

    enabled?: boolean

    Indicates whether the queue is enabled.

    maxMemberLimit?: number

    Maximum number of members allowed in the queue.

    priority?: number

    Agent priority within the queue.

    queue?: EngineLookup

    Queue reference.

    strategy?: string

    Call distribution strategy used by the queue.

    type?: number

    Queue type.

    waitingMembers?: number

    Number of members currently waiting in the queue.

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    Properties