@webitel/api-services
    Preparing search index...

    Interface EngineAgentInQueueAgentsInQueue

    AgentsInQueue contains aggregated statistics about agents assigned to queue.

    interface EngineAgentInQueueAgentsInQueue {
        allowPause?: number;
        busy?: number;
        free?: number;
        offline?: number;
        online?: number;
        pause?: number;
        total?: number;
    }
    Index

    Properties

    allowPause? busy? free? offline? online? pause? total?

    Properties

    allowPause?: number

    Indicates whether pause is allowed for agents. If unset, pause availability is not defined.

    busy?: number

    Number of agents currently on call.

    free?: number

    Number of agents that are online and in 'waiting' (idle) state.

    offline?: number

    Number of agents currently offline.

    online?: number

    Number of agents currently online.

    pause?: number

    Number of agents currently in pause state.

    total?: number

    Total number of agents assigned to the queue.

    Settings

    Member Visibility

    On This Page

    Properties