@webitel/api-services
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    Interface WebitelCasesCase

    Message representing a case.

    interface WebitelCasesCase {
        assignee?: GeneralLookup;
        author?: GeneralLookup;
        closeReason?: GeneralLookup;
        closeReasonGroup?: GeneralLookup;
        closeResult?: string;
        comments?: WebitelCasesCaseCommentList;
        contactInfo?: string;
        createdAt?: string;
        createdBy?: GeneralLookup;
        custom?: WebitelCasesCaseCustom;
        dc?: string;
        description?: string;
        differenceInReaction?: string;
        differenceInResolve?: string;
        etag?: string;
        files?: WebitelCasesCaseFileList;
        group?: GeneralExtendedLookup;
        id?: string;
        impacted?: GeneralLookup;
        links?: WebitelCasesCaseLinkList;
        name?: string;
        plannedReactionAt?: string;
        plannedResolveAt?: string;
        priority?: WebitelCasesPriority;
        rating?: string;
        ratingComment?: string;
        reactedAt?: string;
        related?: WebitelCasesRelatedCaseList;
        reporter?: GeneralLookup;
        resolvedAt?: string;
        roleIds?: string[];
        service?: WebitelCasesService;
        sla?: GeneralLookup;
        slaCondition?: GeneralLookup;
        source?: WebitelCasesSourceTypeLookup;
        status?: GeneralLookup;
        statusCondition?: WebitelCasesStatusCondition;
        subject?: string;
        updatedAt?: string;
        updatedBy?: GeneralLookup;
        ver?: number;
    }
    Index

    Properties

    assignee? author? closeReason? closeReasonGroup? closeResult? comments? contactInfo? createdAt? createdBy? custom? dc? description? differenceInReaction? differenceInResolve? etag? files? group? id? impacted? links? name? plannedReactionAt? plannedResolveAt? priority? rating? ratingComment? reactedAt? related? reporter? resolvedAt? roleIds? service? sla? slaCondition? source? status? statusCondition? subject? updatedAt? updatedBy? ver?

    Properties

    assignee?: GeneralLookup

    Assignee responsible for resolving the case.

    author?: GeneralLookup

    Author or reporter of the case.

    closeReason?: GeneralLookup
    closeReasonGroup?: GeneralLookup

    Close reason group, immutable once set.

    closeResult?: string
    comments?: WebitelCasesCaseCommentList

    List of comments on the case.

    contactInfo?: string

    Contact information for the case.

    createdAt?: string

    Creation timestamp (in milliseconds since Unix epoch).

    createdBy?: GeneralLookup

    Creator of the case.

    custom?: WebitelCasesCaseCustom

    Custom data extension fields ..

    dc?: string
    description?: string

    Detailed description of the case.

    differenceInReaction?: string
    differenceInResolve?: string
    etag?: string

    Unique etag identifier.

    files?: WebitelCasesCaseFileList

    List of attached files.

    group?: GeneralExtendedLookup

    Group associated with the case.

    id?: string

    Unique case ID.

    impacted?: GeneralLookup

    Impacted contact (defaults to reporter if null).

    links?: WebitelCasesCaseLinkList

    List of attached links.

    name?: string

    Name of the case (may serve as an ID in docs).

    plannedReactionAt?: string

    Planned reaction time (in milliseconds).

    plannedResolveAt?: string

    Planned resolution time (in milliseconds).

    priority?: WebitelCasesPriority

    Priority level of the case.

    rating?: string
    ratingComment?: string
    reactedAt?: string
    related?: WebitelCasesRelatedCaseList

    List of related cases.

    reporter?: GeneralLookup

    Reporter of the issue (null if anonymous).

    resolvedAt?: string
    roleIds?: string[]
    service?: WebitelCasesService

    Service associated with the case.

    sla?: GeneralLookup

    SLA associated with the case.

    slaCondition?: GeneralLookup

    List of SLA conditions.

    source?: WebitelCasesSourceTypeLookup

    Source of the case.

    status?: GeneralLookup

    Current status of the case.

    statusCondition?: WebitelCasesStatusCondition

    Status condition from status lookup.

    subject?: string

    Subject of the case.

    updatedAt?: string

    Last update timestamp (in milliseconds since Unix epoch).

    updatedBy?: GeneralLookup

    Last updater of the case.

    ver?: number

    Version number of the case.

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