@webitel/api-services
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    Interface WebitelCasesInputCreateCase

    Input structure for creating a new case.

    interface WebitelCasesInputCreateCase {
        assignee?: GeneralLookup;
        closeReason?: GeneralLookup;
        closeReasonGroup?: GeneralLookup;
        closeResult?: string;
        contactInfo?: string;
        custom?: WebitelCasesInputCreateCaseCustom;
        description?: string;
        group?: GeneralLookup;
        impacted?: GeneralLookup;
        links?: WebitelCasesInputCaseLink[];
        priority?: GeneralLookup;
        rating?: string;
        ratingComment?: string;
        related?: WebitelCasesCreateCaseRelatedCaseInput[];
        reporter?: GeneralLookup;
        service?: GeneralLookup;
        source?: GeneralLookup;
        status?: GeneralLookup;
        statusCondition?: GeneralLookup;
        subject?: string;
        userId?: GeneralLookup;
    }
    Index

    Properties

    assignee? closeReason? closeReasonGroup? closeResult? contactInfo? custom? description? group? impacted? links? priority? rating? ratingComment? related? reporter? service? source? status? statusCondition? subject? userId?

    Properties

    assignee?: GeneralLookup

    Optional assignee ID.

    closeReason?: GeneralLookup

    Optional close information.

    closeReasonGroup?: GeneralLookup

    Optional close reason.

    closeResult?: string

    Optional close information.

    contactInfo?: string

    Optional contact information.

    custom?: WebitelCasesInputCreateCaseCustom

    Custom data extension fields ..

    description?: string

    Optional description of the case.

    group?: GeneralLookup

    Optional group ID.

    impacted?: GeneralLookup

    Required impacted user ID (default: reporter).

    links?: WebitelCasesInputCaseLink[]

    List of links attached to the case.

    priority?: GeneralLookup

    Optional priority level.

    rating?: string

    API-only rating information.

    ratingComment?: string

    API-only rating information.

    related?: WebitelCasesCreateCaseRelatedCaseInput[]

    List of related cases.

    reporter?: GeneralLookup

    Required reporter ID (if empty, anonymous contact).

    service?: GeneralLookup

    Service ID (affects many other readonly fields).

    source?: GeneralLookup

    Source of the case.

    status?: GeneralLookup

    Initial case status (default from lookup or UI).

    statusCondition?: GeneralLookup
    subject?: string

    Required subject of the case.

    userId?: GeneralLookup

    Optional creator / updater ID. Use this to explicitly set the case creator / updater instead of deriving it from the auth token.

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