Enterprise Compliance Framework

This document establishes the compliance rules governing data retention, access control, incident response, audit requirements, training, and vendor management across all enterprise operations.

Data Retention - Customer Records:
Customer account data must be retained for 7 years from account closure. Transaction records must be retained for 5 years from transaction date. Customer communication logs must be retained for 3 years. Data destruction must be certified and documented within 90 days of retention expiry.

Data Retention - Employee Records:
Employee personnel files must be retained for 7 years after termination. Payroll records must be retained for 5 years from payment date. Employee training records must be retained for 3 years after completion. Data destruction must be certified and documented within 90 days of retention expiry.

Access Control - Production Systems:
All production access requires multi-factor authentication. Access reviews must be conducted quarterly by the system owner. Temporary access expires after 24 hours unless renewed. Access provisioning requires approval from the department head.

Access Control - Development Systems:
All development access requires multi-factor authentication. Access reviews must be conducted semi-annually by the team lead. Temporary access expires after 72 hours unless renewed. Access provisioning requires approval from the engineering manager.

Incident Response - Security Incidents:
Security incidents must be reported within 1 hour of detection. Incident classification must be completed within 4 hours. Post-incident review must be completed within 5 business days. Evidence must be preserved for 12 months from incident closure.

Incident Response - Operational Incidents:
Operational incidents must be reported within 4 hours of detection. Incident classification must be completed within 8 hours. Post-incident review must be completed within 10 business days. Evidence must be preserved for 6 months from incident closure.

Audit Requirements - Internal:
Internal audits must be conducted quarterly. Audit findings must be remediated within 30 days for critical issues. Audit findings must be remediated within 90 days for non-critical issues. Audit reports must be retained for 5 years.

Audit Requirements - External:
External audits must be conducted annually by an accredited firm. Audit findings must be remediated within 60 days for critical issues. Audit findings must be remediated within 180 days for non-critical issues. Audit reports must be retained for 7 years.

Training Requirements - Security:
Security awareness training must be completed annually by all staff. New hire security training must be completed within 14 days of start date. Phishing simulation exercises must be conducted monthly. Training completion records must be reported to the CISO quarterly.

Training Requirements - Compliance:
Compliance training must be completed annually by all staff. New hire compliance training must be completed within 30 days of start date. Anti-money laundering refresher must be conducted semi-annually. Training completion records must be reported to the Chief Compliance Officer quarterly.

Vendor Management - Critical Vendors:
Critical vendor security assessments must be completed annually. Vendor contracts must include data processing agreements. Vendor access must be reviewed quarterly. Vendor incidents must be reported within 24 hours.

Vendor Management - Non-Critical Vendors:
Non-critical vendor security assessments must be completed every 2 years. Vendor contracts must include data processing agreements. Vendor access must be reviewed annually. Vendor incidents must be reported within 72 hours.
