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At the moment you can only create tickets.\n\n***ATTENTION/BREAKING CHANGES in version 3***\n+ OSTicket is now a class\n+ use baseURL (like axios) instead of baseUrl\n\n# Installation\n```\n  yarn add ac-osticket\n  npm install ac-osticket --save\n```\n\n# Usage\nCreate API Key in OSTicket and instanciate OSTicket with your OSTicket URL and those API keys.\n\n## Init\n```\nconst { OSTicket } = require('ac-osticket')\nconst ost = new OSTicket({\n  baseURL: 'https://myOSTicketURL',\n  apiKey: 'abc-123', \n  apiSecret: 'abc-secret' // optional if you have tweaked OSTicket\n})\n\n// if you want to init redis keylock system\nost.init({\n    keylock: ... // see ac-keylock\n})\n\n// see below for payload\nlet response = await ost.createTicket(ticket)\n{ ticketId: 123456 }\n```\n\n### Init params\n| Property | Type | Notes |\n| --- | --- | --- |\n| baseUrl | string | required base url of your OS ticket instance |\n| apiKey | string | required API key |\n| apiSecret | string | optional, see Tweak section below\n| debugMode | boolean | If true, no real tickets are created\n| keylock | object | Optional parameters for keylock (e.g. redis to use Redis instead of local memory) \n\n\n## Create a New Ticket\n```\nconst ticket = {\n    \"name\": \"Jane Doe\",\n    \"email\": \"jane.doe@admiralcloud.com\",\n    \"subject\": \"I need help\",\n    \"message\": \"This is my bug report\"\n}\n\nlet response = await ost.createTicket(ticket)\n```\n\nOptionally you can use our locking mechanism to block creating too many tickets.\n\n```\nlet options = {\n    key: 'ticketLock', // name for the key to use as lock key\n    expires: 5 // time to block in seconds\n}\nlet response = await ost.createTicket(ticket, options)\n```\n\n## Custom fields\nYou can also send custom fields to the OSTicket API. Make sure to add definitions (based on ac-sanitizer).\n\nNOTE: If you want to add custom fields, you have to define Topics in OSTicket and send the topicId (id from URL).\n\n```\nconst ticket = {\n    name: 'Jane Doe',\n    email: 'jane.doe@admiralcloud.com',\n    subject: 'I need help',\n    message: 'This is my bug report',\n    topicId: 123,\n    jobNumber: 'ABC-JobId-123'\n}\n\nconst options = {\n    fieldsToCheck: [\n        { field: 'jobNumber', type: 'string', required: true },\n    ]\n}\nlet response = await ost.createTicket(ticket, options)\n\n```\n\n## Attaching files to a New Ticket\nYou can attach file to the OSTicket API. Adding text file is as simple as that.\n\n```\nconst ticket = {\n    name: 'Jane Doe',\n    email: 'jane.doe@admiralcloud.com',\n    subject: 'I need help',\n    message: 'This is my bug report',\n    attachments: [\n        { 'filename.txt': 'contents of the file' },\n    ]\n}\n\nconst options = {\n    fieldsToCheck: [\n        { field: 'attachments', type: 'array', required: true },\n    ]\n}\nlet response = await ost.createTicket(ticket, options)\n```\n\nIf you want to attach binary file (e.g. archive) - it needs a bit more processing\n```\nconst readFileSync = require('fs').readFileSync\nconst fileContentsBuffer = Buffer.from(readFileSync('file.zip'))\nconst ticket = {\n    name: 'Jane Doe',\n    email: 'jane.doe@admiralcloud.com',\n    subject: 'I need help',\n    message: 'This is my bug report',\n    attachments: [\n        { 'filename.zip': `data:application/zip;base64,${fileContentsBuffer.toString('base64')}` },\n    ]\n}\n\nconst options = {\n    fieldsToCheck: [\n        { field: 'attachments', type: 'array', required: true },\n    ]\n}\nlet response = await ost.createTicket(ticket, options)\n```\nCrucial part is defining type of data correctly.\n\n## Test mode\nYou can enable test mode, which will not create real tickets but instead return a random ID and debugMode true in the response\n\n```\n{\n    ticketId: 123456,\n    debugMode: true\n}\n```\n\nEnable testmode globally by using init parameter \"debugmode\" to true or use it on per-function basis and create a ticket with option debug = true.\n\n```\n// while creating new instance\nconst ost = new OSTicket({\n  baseURL: 'https://myOSTicketURL',\n  apiKey: 'abc-123', \n  apiSecret: 'abc-secret' // optional if you have tweaked OSTicket,\n  debugMode: true\n})\n\n// OR any time later by calling init function\nost.init({\n  debugMode: true\n})\n\n// OR on per-ticket basis\nconst ticket = {\n    \"name\": \"Jane Doe\",\n    \"email\": \"jane.doe@admiralcloud.com\",\n    \"subject\": \"I need help\",\n    \"message\": \"This is my bug report\"\n}\n\nlet response = await ost.createTicket(ticket, { debug: true })\n```\n\n# OSTicket Tweaks\nAPI Keys are currently bound to IP addresses. This might be a problem if you have more than one IP and - due to scaling - might always have several and different IPs. Therefore the OSTicket is slightly modified to handle this.\n\nWe are using a \"secret\" header to authenticate the API, additionally to the access key. \n\nPlease go to  include/class.api.php in your OSTicket installation and scroll to the function requireApiKey(). Update this function and the function getApiKey() according to the code below. This is not a kryptographically safe approach, as the header is visible for everyone. But currently there is no \"safe\" approach. \n\n```\n// Line 54 in include/class.api.php\nfunction getSecret() {\n    return $this->ht['apisecret'];\n}\n \n\n// Line 106 in include/class.api.php\nfunction getIdByKey($key, $ip='', $secret='') {\n    $sql='SELECT id FROM '.API_KEY_TABLE.' WHERE apikey='.db_input($key);\n    if($ip)\n        $sql.=' AND ipaddr='.db_input($ip);\n    if($secret)\n        $sql.=' AND apisecret='.db_input($secret);\n    if(($res=db_query($sql)) && db_num_rows($res))\n        list($id) = db_fetch_row($res);\n\n    return $id;\n}\n\n// Line 178 in include/class.api.php\nfunction requireApiKey() {\n    # Validate the API key -- required to be sent via the X-API-Key\n    # header\n    # CHANGED: Mark Poepping/AdmiralCloud AG 2017-06-09\n    # If APIsecret is sent, don't check requirement for IP\n\n    if(!($key=$this->getApiKey()))\n        return $this->exerr(401, __('Valid API key required'));\n    else if (!$key->isActive())\n        return $this->exerr(401, __('API key not active'));         \n    else if (!$key->getSecret() && $key->getIPAddr()!=$_SERVER['REMOTE_ADDR'])\n        return $this->exerr(401, __('API key - IP Restriction or API secret must be set'));\n\n    return $key;\n}\n \n \n// Line 193 in include/class.api.php\nfunction getApiKey() {\n    if (!$this->apikey && isset($_SERVER['HTTP_X_API_KEY']) && isset($_SERVER['HTTP_X_API_AUTH']))\n        $this->apikey = API::lookupByKey($_SERVER['HTTP_X_API_KEY'], '', $_SERVER['HTTP_X_API_AUTH']);\n    else if (!$this->apikey && isset($_SERVER['HTTP_X_API_KEY']) && isset($_SERVER['REMOTE_ADDR']))\n        $this->apikey = API::lookupByKey($_SERVER['HTTP_X_API_KEY'], $_SERVER['REMOTE_ADDR']);\n         \n    return $this->apikey;\n}\n \n \n// This pull request\n// https://github.com/osTicket/osTicket/pull/4281/commits/a23e092941ab2c27bf0de4a1cfbbcd6976a5d423\n```\n\n\n# License & Contributing\n\n## Links\n- [Website](https://www.admiralcloud.com/)\n- [Twitter (@admiralcloud)](https://twitter.com/admiralcloud)\n- [Facebook](https://www.facebook.com/MediaAssetManagement/)\n\n## License\n[MIT License](https://opensource.org/licenses/MIT) Copyright © 2009-present, AdmiralCloud AG, Mark Poepping\n\n## Contributing\nIf you want to contribute, please make sure to add tests and have code coverage of 100% when running *yarn run test*.\n\n## Thanks\nThis module is inspired by https://github.com/hongkongkiwi/osticket-node and https://github.com/kumarharsh/node-freshdesk\n\n","readmeFilename":"README.md"}