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![TypeScript](https://img.shields.io/badge/TypeScript-Ready-blue.svg) [![Apache License](https://img.shields.io/badge/License-Apache%202.0-yellow.svg)](https://opensource.org/licenses/Apache-2.0) ![package size](https://img.shields.io/bundlephobia/minzip/amazon-connect-chatjs)\n\nA browser-based JavaScript library to build custom chat interfaces for [Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html). Includes TypeScript support, fully managed WebSocket connections, and simplified API calls with internal AWS SDK integration. The Amazon Connect Chat javascript library (ChatJS) gives you the power to customize your chat experience and build your own chat widget or agent chat UI.\n\nThis stand-alone library supports customer chat sessions by default. For agent chat sessions and **Custom Contact Control Panel (CCP)**, please integrate with the [Amazon Connect Streams](https://github.com/aws/amazon-connect-streams) library.\n\n> 📌 **New to Amazon Connect?**\n> First, explore the [Amazon Connect User Guide](https://docs.aws.amazon.com/connect/latest/userguide/) to understand its features and capabilities. We recommend trying out the [pre-built Omnichannel Hosted Widget](https://docs.aws.amazon.com/connect/latest/adminguide/add-chat-to-website.html) (Voice, Chat, Video) before customizing with this library. For step-by-step guidance, check out our [\"Getting Started with Amazon Connect Chat Open Source\"](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/blob/master/.github/docs/AmazonConnectChatOpenSourceWalkthrough.md) guide\n\n![ChatJS README Diagram](./docs/chatjs-readme-diagram.png)\n\n## Table of Contents\n\n- [Announcements](#announcements)\n- [Examples](#examples)\n- [Getting Started](#getting-started)\n- [Usage](#usage)\n  - [Customer Session](#customer-session)\n  - [Agent Session](#agent-session)\n- [API Reference](#api)\n  - [Global Properties](#global-properties)\n  - [ChatSession Class](#chatsession-class)\n  - [`chatSession` Methods](#chatsession-methods)\n  - [`chatSession` Events](#chatsession-events)\n- [Feature Documentation](#features)\n- [Local Development 💻](#local-development)\n- [Known Issues and Debugging 🐛](#known-issues-and-debugging)\n- [Troubleshooting and Support](#troubleshooting-and-support)\n\n## 📢 Announcements\n\n- **2026-09-23**: v5.2.0 - Added `customChatClient`, to replace the bundled AWS transport with your own. TypeScript: `GetTranscriptResult.NextToken` is now optional, so strict-mode consumers assigning it to `string` must widen to `string | undefined`\n- **2025-05-29**: Migrated baked-in dependency from AWS SDK v2 to AWS SDK v3: `src/client/aws-sdk-connectparticipant.js`\n- **2024-04-02**: Connection Acknowledgement (ConnAck) has migrated from [SendEvent](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html) API to the [CreateParticipant](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html) API. Please upgrade to `amazon-connect-chatjs@^1.4.0` by **Dec 31, 2024**\n- **2023-03-30**: v1.5.0 - Added support for _React Native environments_\n- **2023-12-23**: v1.3.0 - Added Message Receipts feature, enabled by default\n- **2022-11-08**: v1.2.0 - Added Client Side Metrics (CSM) feature, enabled by default\n- **2020-12-13**: Added support for TypeScript (requires `typescript@^3.0.1` or higher)\n\n## Examples\n\n- **HTML Examples**\n  - [Customer Chat UI](./examples/chatjs-customer.html)\n  - [Agent Chat UI with StreamsJS](./examples/chatjs-streamsjs-agent.html)\n- **React Examples**\n  - [Customer Chat UI](https://github.com/amazon-connect/amazon-connect-chat-interface)\n- **Mobile Examples**\n  - [React Native Customer Chat UI](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/connectReactNativeChat)\n  - [Android Native Customer Chat UI](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/androidChatExample)\n  - [iOS Native Customer Chat UI](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/mobileChatExamples/iOSChatExample)\n\n## Getting Started\n\n### Prerequisites\n\n- AWS Account\n- [Amazon Connect instance](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html)\n- Contact Flow ready to receive chat contacts (recommended: [\"Sample inbound flow\"](https://docs.aws.amazon.com/connect/latest/adminguide/sample-inbound-flow.html))\n- Deploy a [startChatContactAPI](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/cloudformationTemplates/startChatContactAPI) CloudFormation stack\n\n### Installation\n\n```sh\nnpm install amazon-connect-chatjs\n# or\nyarn add amazon-connect-chatjs\n# or\npnpm add amazon-connect-chatjs\n```\n\n### Importing ChatJS\n\nThis library supports ESModule (ES6) imports. This will make the `window.connect` variable available in the current context.\n\n```js\nimport 'amazon-connect-chatjs';\n```\n\n### TypeScript Support\n\nThis package includes built-in TypeScript type definitions (requires `typescript@>=3.0.1`). No additional `@types` packages needed.\n\n```typescript\nimport 'amazon-connect-chatjs'; // loads dist/index.d.ts\n```\n### Importing from CDN\n\n```html\n<!-- Using unpkg with semver range -->\n<script src=\"https://unpkg.com/amazon-connect-chatjs@^3.0.0\"></script>\n\n<!-- Using unpkg with latest version -->\n<script src=\"https://unpkg.com/amazon-connect-chatjs@latest\"></script>\n\n<!-- Using jsDelivr with specific version -->\n<script src=\"https://cdn.jsdelivr.net/npm/amazon-connect-chatjs@3.0.6/dist/amazon-connect-chat.js\"></script>\n\n<!-- Using with CORS -->\n<script crossorigin src=\"https://unpkg.com/amazon-connect-chatjs\"></script>\n```\n\n### Using the AWS SDK and ChatJS\n\nIf your project also uses the AWS SDK, ensure you import ChatJS **before** the AWS SDK to prevent conflicts. This is because ChatJS includes its own bundled version of [AWS SDK for JavaScript V3](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/) (in `src/client/aws-sdk-connectparticipant.js`).\n\n```js\nimport 'amazon-connect-chatjs';\n// Baked-in ChatJS dependency (AWS SDK v3)\n// import { ConnectParticipantClient } from './client/aws-sdk-connectparticipant.js'; // v3.x.x\n\n// Custom AWS SDK import, must be second\nimport { ConnectParticipantClient, StartAttachmentUploadCommand } from '@aws-sdk/client-connectparticipant'; // v3.x.x\n// your code ...\n```\n\n\n### Configuration\n\nSet the global configuration to use. This method should be called before `connect.ChatSession.create()`.\nFor all supported options, see [connect.ChatSession.create()](#connectchatsessionsetglobalconfig).\n\n```js\nconnect.ChatSession.setGlobalConfig({\n  region: \"<AWS-REGION>\", // (optional), defaults to: \"us-west-2\"\n  loggerConfig: { // (optional)\n    advancedLogWriter: null,\n    customizedLogger: {\n      debug: (...msg) => console.log(...msg),\n      info: (...msg) => console.log(...msg),\n      warn: (...msg) => console.log(...msg),\n      error: (...msg) => console.log(...msg)\n    },\n    level: connect.ChatSession.LogLevel.INFO, // (optional), default 10 (DEBUG, INFO, WARN, ERROR, ADVANCED_LOG)\n  },\n  webSocketManagerConfig: { // (optional) for React Native environments\n    isNetworkOnline: () => bool, // default: `() => navigator.onLine` (will break in React Native)\n  },\n  features: { // (optional)\n    messageReceipts: {\n      shouldSendMessageReceipts: true, // enabled by default, set to false to disable Read/Delivered receipts\n      throttleTime: 5000 // default: 5000, customize time to wait before sending Read/Delivered receipts\n    }\n  },\n  // NOTE: Message receipts are enabled by default on the first setGlobalConfig() call.\n  // If you explicitly configure messageReceipts (enable or disable), subsequent setGlobalConfig()\n  // calls that omit `features` will preserve your configuration. To send receipts manually with\n  // full control over timing, use the `sendMessageReceipt()` method instead of `sendEvent()`.\n  // Pass in a user agent suffix used to configure the AWS SDK client in Amazon Connect ChatJS.\n  // This will be appended to the x-amz-user-agent custom header used in outgoing API requests\n  customUserAgentSuffix: \"\", // (optional)\n  // (optional) Route every Participant Service call through your own transport instead of the\n  // bundled AWS SDK client. See `connect.ChatSession.ChatClient`\n  customChatClient: null,\n});\n```\n\n## Usage\n\n### Customer Session\n\nCreate and join a new customer chat session.\n\nTo initialize ChatJS, you'll need chat details (`{ ContactId, ParticipantId, ParticipantToken }`) returned from a [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API request.\n\nWe recommend deploying this [startChatContactAPI](https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/cloudformationTemplates/startChatContactAPI) CloudFormation stack for your chat proxy backend.\n\n```typescript\nimport \"amazon-connect-chatjs\"; // imports the \"window.connect\"\n\nconnect.ChatSession.setGlobalConfig({ region: \"us-west-2\" });\n\n// Step 1: Get chat details from your backend\n// Boilerplate endpoint: https://github.com/amazon-connect/amazon-connect-chat-ui-examples/tree/master/cloudformationTemplates/startChatContactAPI\nconst response = await fetch(\"<url-to-personal-chat-backend>\", { method: \"POST\" });\nconst chatDetails = await response.json();\n\n// Step 2: Connect to the chat session\nconst customerChatSession = connect.ChatSession.create({\n  chatDetails: {\n    contactId: chatDetails.ContactId,\n    participantId: chatDetails.ParticipantId,\n    participantToken: chatDetails.ParticipantToken,\n  },\n  options: { region: \"us-west-2\" }, // optional\n  type: \"CUSTOMER\",\n  disableCSM: true\n});\nawait customerChatSession.connect();\n\n// Step 3: Send messages and events\nawait customerChatSession.sendMessage({ contentType: \"text/plain\", message: \"Hello World!\" });\nawait customerChatSession.sendEvent({ contentType: \"application/vnd.amazonaws.connect.event.typing\" });\n\n// Step 4: Handle incoming websocket events\ncustomerChatSession.onMessage(event => { /* ... */ });\ncustomerChatSession.onConnectionBroken(event => { /* ... */ });\ncustomerChatSession.onEnded(event => { /* ... */ });\ncustomerChatSession.onTyping(event => { /* ... */ });\ncustomerChatSession.onConnectionEstablished(event => { /* ... */ });\n\n// Step 5: End chat gracefully\nawait customerChatSession.disconnectParticipant();\n```\n\n<details>\n  <summary>📌 View: ChatJS Customer Session Diagaram</summary>\n\n  ![ChatJS Customer Chat Session diagram](./docs/chatjs-initialization-diagram.png)\n</details>\n\n<details>\n  <summary>📌 View: Customer Chat Sequence Diagaram</summary>\n\n```mermaid\nsequenceDiagram\n    participant Client as Customer Chat UI<br/>[ChatJS Client]\n    participant Proxy as startChatContactAPI<br/>[Lambda]\n    participant Connect as Amazon Connect<br/>Backend\n    participant Instance as Connect Instance\n    participant Agent as Agent\n\n    Client->>Proxy: POST /start-chat\n    Note over Proxy: Returns:<br/>- ContactId<br/>- ParticipantId<br/>- ParticipantToken\n    Proxy-->>Client: Return chat credentials\n\n    Client->>Connect: customerChatSession.connect()\n    Connect->>Instance: Initiate chat\n    Instance->>Agent: Notify new chat\n    Connect-->>Client: Return connection details\n\n    Client->>Connect: subscribe to WebSocket connection\n\n    rect rgb(240, 240, 240)\n        Note over Client,Agent: Bi-directional WebSocket Communication\n        Client->>Connect: WebSocket events\n        Connect->>Instance: Internal routing\n        Instance->>Agent: Agent interface\n        Agent->>Instance: Agent responses\n        Instance->>Connect: Internal routing\n        Connect->>Client: WebSocket events\n    end\n\n    Client->>Connect: customerChatSession.disconnectParticipant()\n```\n</details>\n\n<details>\n  <summary>📌 HTML Sample: ChatJS Customer Session</summary>\n\n```html\n<!DOCTYPE html>\n<html>\n<head>\n  <meta charset=\"UTF-8\">\n  <!--\n  Alternative import method:\n  <script src=\"https://unpkg.com/amazon-connect-chatjs@3.0.3\"></script>\n  -->\n</head>\n<body>\n  <div id=\"chat-container\">\n    <!-- Chat UI elements would go here -->\n  </div>\n\n  <script type=\"module\">\n    import \"https://unpkg.com/amazon-connect-chatjs@3.0.3\";\n    const REGION = \"us-west-2\";\n\n    window.onload = async function () {\n      // Configure ChatJS\n      connect.ChatSession.setGlobalConfig({ region: REGION });\n\n      // Step 1: Get chat details from your backend\n      const response = await fetch(\"<url-to-personal-chat-backend>\", { method: \"POST\" });\n      const chatDetails = await response.json();\n\n      // Step 2: Connect to the chat session\n      const customerChatSession = connect.ChatSession.create({\n        chatDetails: {\n          contactId: chatDetails.ContactId,\n          participantId: chatDetails.ParticipantId,\n          participantToken: chatDetails.ParticipantToken,\n        },\n        options: { region: REGION }, // optional\n        type: \"CUSTOMER\",\n        disableCSM: true\n      });\n      await customerChatSession.connect();\n\n      // Step 3: Send messages and events\n      // These would typically be triggered by user actions\n      // await customerChatSession.sendMessage({ contentType: \"text/plain\", message: \"Hello World!\" });\n      // await customerChatSession.sendEvent({ contentType: \"application/vnd.amazonaws.connect.event.typing\" });\n\n      // Step 4: Handle incoming websocket events\n      customerChatSession.onMessage(event => { /* ... */ });\n      customerChatSession.onConnectionBroken(event => { /* ... */ });\n      customerChatSession.onEnded(event => { /* ... */ });\n      customerChatSession.onTyping(event => { /* ... */ });\n      customerChatSession.onConnectionEstablished(event => { /* ... */ });\n\n      // Step 5: End chat gracefully\n      // This would typically be triggered by a user action\n      // await customerChatSession.disconnectParticipant();\n    };\n  </script>\n</body>\n</html>\n```\n</details>\n\n### Agent Session\n\nFor agent chat sessions and **Custom Custom Contact Control Panel (CCP)**, please integrate **ChatJS** with the [Amazon Connect Streams](https://github.com/aws/amazon-connect-streams) library.\n\nStreamJS will provide the ChatJS `agentChatSession` via `agentConnection.getMediaController()`. This supports the same event listeners and methods as customer chat sessions, with the exception of `disconnectParticipant()`.\n\n> **Note:** for **Custom CCP**, you must to allow-list your domain before using StreamsJS, including `http://localhost:PORT` for local testing. More [details here](https://github.com/amazon-connect/amazon-connect-streams?tab=readme-ov-file#allowlisting). Update your instance settings in the Amazon Connect AWS Console.\n\n```html\n<html>\n<!-- OPTIONAL: hide the pre-built CCP UI\n<style>#ccp-iframe-root iframe{display:none}</style>\n-->\n<body>\n  <div id=\"ccp-iframe-root\"></div>\n  <script type=\"module\">\n    import 'https://unpkg.com/amazon-connect-streams@2.18.3';  // StreamJS must be imported first\n\n    // To allow-list your domain, see: https://github.com/amazon-connect/amazon-connect-streams#allowlisting\n    const INSTANCE_URL = \"https://<INSTANCE_NAME>.my.connect.aws/ccp-v2/\";\n    const REGION = '<AWS-REGION>'; // \"us-west-2\"\n\n    // Step 1: Initialize CCP\n    // <div id=\"ccp-iframe-root\" />\n    var containerElement = document.getElementById(\"ccp-iframe-root\");\n    await connect.core.initCCP(containerElement, {\n      ccpUrl: INSTANCE_URL,\n      region: REGION,\n      loginPopup: true,\n    });\n\n    // Step 2: Handle incoming chat contacts\n    connect.contact((contact) => {\n      if (contact.getType() !== connect.ContactType.CHAT) return;\n      // Auto-accept the incoming chat contact\n      contact.accept();\n\n      contact.onAccepted(async () => {\n        const agentConnection = contact.getConnections().find(conn => conn.getType() === connect.ConnectionType.AGENT);\n\n        // Configure ChatJS (optional)\n        connect.ChatSession.setGlobalConfig({ /* ... */ });\n\n        // Step 3: Initialize ChatJS and subscribe to WebSocket connection\n        const agentChatSession = await agentConnection.getMediaController();\n\n        // Fetch the transcript\n        const awsSDKResponse = await agentChatSession.getTranscript({\n          sortOrder: \"ASCENDING\",\n          maxResults: 100, // default: 15\n          metadata: { foo: \"bar\" }, // optional\n          // scanDirection: \"BACKWARD\", (optional) default: BACKWARD\n          // nextToken?: nextToken - OPTIONAL, for pagination\n        });\n        const { InitialContactId, NextToken, Transcript } = awsSDKResponse.data;\n\n        // Set up event listeners\n        agentChatSession.onConnectionEstablished((event) => {\n          // Handle connection established\n        });\n\n        agentChatSession.onMessage((event) => {\n          const message = event.data?.Content;\n          // Handle incoming message\n        });\n\n        // Send messages\n        await agentChatSession.sendMessage({ contentType: \"text/plain\", message: \"Hello World!\" });\n\n        // NOTE: disconnectParticipant() is not available in agentChatSession\n        // To leave an agent chat session, run:\n        // contact.destroy()\n      });\n    });\n  </script>\n</body>\n</html>\n```\n\n<details>\n  <summary>📌 HTML Sample: Agent Custom CCP w/ ChatJS and StreamsJS</summary>\n\n```html\n<!-- chatjs-streamsjs-example.html -->\n<!--\n# Amazon Connect Custom Agent Chat UI\n\n## Overview\nCustom Agent Chat UI integrating ChatJS and StreamsJS for Amazon Connect Chat\n\n- StreamsJS: https://github.com/amazon-connect/amazon-connect-streams\n- ChatJS: https://github.com/amazon-connect/amazon-connect-chatjs\n- AWS Documentation: https://docs.aws.amazon.com/connect/latest/adminguide/chat-with-connect-contacts.html\n\n## Prerequisites\n- Amazon Connect Instance\n- Access to Agent Contact Control Panel (CCP): https://<instance-alias>.my.connect.aws/ccp-v2\n  - Requires: Security Profile = \"CCP: Access CCP\"\n\n## Configuration Steps\n1. Allowlisting\n   - Login to your AWS Account, then navigate to the Amazon Connect console.\n   - Click the instance name of the instance for which you would like to allowlist pages to load the settings page for your instance.\n   - Click the \"Application integration\" link on the left.\n   - Click \"Add Origin\", then enter a domain URL: http://localhost:8080\n\n2. Configuration Updates\n   - Update the following values in the script:\n     * `INSTANCE_URL`: Your Amazon Connect instance URL\n     * `REGION`: Your AWS region\n\n## Local Testing Instructions\n1. Host the HTML file in a local browser\n   ``\n   npx live-server --port=8080 chatjs-streamsjs-example.html\n   ``\n   - Access URL: http://localhost:8080\n\n2. Login Process\n   - Open Contact Control Panel (CCP)\n   - Login with your Agent username/password\n\n3. Chat Interaction\n   - Keep CCP tab open\n   - In a second browser tab, launch Amazon Connect Test Chat Page: https://<instance-alias>.my.connect.aws/test-chat\n   - Open the Customer widget\n   - Back on CCP tab, wait for an incoming chat contact, click \"Accept\"\n-->\n<!DOCTYPE html>\n<html>\n\n<head>\n  <meta charset=\"UTF-8\">\n  <title>Agent Chat UI [Amazon Connect]</title>\n  <style>\n    body {\n      display: flex;\n    }\n\n    #prebuilt-agent-ui-iframe,\n    #chat-ui-container {\n      width: 400px;\n      height: 800px;\n    }\n\n    #chat-ui-container {\n      font-family: Arial, sans-serif;\n      border: 1px solid #ddd;\n      padding: 15px;\n      border-radius: 5px;\n      margin: 20px auto;\n    }\n\n    #custom-agent-chat-transcript {\n      height: 300px;\n      overflow-y: auto;\n      background-color: #f8f8f8;\n      padding: 10px;\n      margin-top: 20px;\n      width: 100%;\n      box-sizing: border-box;\n    }\n\n    #custom-agent-chat-transcript::after {\n      content: \"\";\n      display: table;\n      clear: both;\n    }\n\n    .message {\n      margin: 5px 0;\n      padding: 8px;\n      border-radius: 5px;\n      max-width: 80%;\n      word-wrap: break-word;\n      clear: both;\n    }\n\n    .incoming-message {\n      background-color: #f0f0f0;\n      border: 1px solid #ddd;\n      float: left;\n      text-align: left;\n    }\n\n    .outgoing-message {\n      background-color: #0084ff;\n      color: white;\n      border: 1px solid #0073e6;\n      float: right;\n      text-align: right;\n    }\n\n    #message-input-container {\n      display: flex;\n      margin-top: 15px;\n    }\n\n    #messageInput {\n      flex-grow: 1;\n      margin-right: 5px;\n      padding: 8px;\n      border: 1px solid #ccc;\n      border-radius: 4px;\n    }\n\n    button {\n      padding: 8px 15px;\n      border-radius: 4px;\n      cursor: pointer;\n      background-color: #0084ff;\n      color: white;\n      border: none;\n    }\n\n    button:disabled {\n      background-color: #ccc;\n    }\n  </style>\n</head>\n\n<body>\n  <div id=\"prebuilt-agent-ui-iframe\"></div>\n  <div id=\"chat-ui-container\">\n    <h3>Custom Agent Chat UI (ChatJS + StreamsJS)</h3>\n    <div id=\"custom-agent-chat-transcript\"></div>\n    <div id=\"message-input-container\" style=\"display: none\">\n      <input type=\"text\" id=\"messageInput\" placeholder=\"Type your message...\" disabled>\n      <button id=\"sendMessageButton\" disabled>Send</button>\n    </div>\n  </div>\n\n  <script type=\"module\">\n    // Option 1: import ChatJS and StreamJS directly from npm (order is important)\n    import \"https://unpkg.com/amazon-connect-streams@2.18.1\"; // imports `window.connect.*`\n    import \"https://unpkg.com/amazon-connect-chatjs@3.0.5\"; // also imports `window.connect.*`\n\n    // Option 2: Import bundle files\n    // import \"amazon-connect-streams.js\";\n    // import \"amazon-connect-chat.js\";\n\n    const INSTANCE_URL = \"https://{INSTANCE-ALIAS}.my.connect.aws/ccp-v2?visual-refresh=true\";\n    const REGION = 'us-west-2';\n    const MAX_TRANSCRIPT_MESSAGES = 15;\n\n    window.onload = async function () {\n      // DOM element references\n      const elements = {\n        prebuiltAgentUI: document.getElementById(\"prebuilt-agent-ui-iframe\"),\n        transcript: document.getElementById(\"custom-agent-chat-transcript\"),\n        messageInput: document.getElementById(\"messageInput\"),\n        sendButton: document.getElementById(\"sendMessageButton\"),\n        inputContainer: document.getElementById(\"message-input-container\"),\n      };\n\n      // Initialize Connect CCP and set up handlers\n      await connect.core.initCCP(elements.prebuiltAgentUI, {\n        ccpUrl: INSTANCE_URL,\n        region: REGION,\n        loginPopup: true,\n      });\n\n      connect.ChatSession.setGlobalConfig({\n        loggerConfig: { useDefaultLogger: true },\n        region: REGION,\n      });\n\n      // Handle new contacts\n      connect.contact(contact => {\n        if (contact.getType() === connect.ContactType.CHAT) {\n          // Automatically accept chat\n          contact.accept();\n        }\n\n        contact.onAccepted(() => initializeChatContact(contact));\n      });\n\n      // Check for existing contacts\n      connect.agent(agent => {\n        agent.onRefresh(() => {\n          agent.getContacts().forEach(contact => {\n            const contactStatus = contact.getStatus().type;\n            const isActiveChat =\n              contact.getType() === connect.ContactType.CHAT &&\n              (contactStatus === connect.ContactStateType.CONNECTED ||\n                contactStatus === connect.ContactStateType.ACCEPTED);\n\n            if (isActiveChat) initializeChatContact(contact);\n          });\n        });\n      });\n\n      /**\n       * Initialize a chat contact and set up the UI\n       */\n      async function initializeChatContact(contact) {\n        if (contact.getType() !== connect.ContactType.CHAT) return;\n\n        const agentConnection = contact.getConnections().find(\n          conn => conn.getType() === connect.ConnectionType.AGENT\n        );\n\n        let chatSession;\n        try {\n          chatSession = await agentConnection.getMediaController();\n\n          if (!chatSession) {\n            chatSession = connect.ChatSession.create({\n              chatDetails: agentConnection.getMediaInfo(),\n              options: { region: REGION },\n              type: connect.ChatSession.SessionTypes.AGENT,\n              websocketManager: connect.core.getWebSocketManager()\n            });\n            await chatSession.connect();\n          }\n\n          // To end an Agent Chat Session, equiv to customerChatSession.disconnectParticipant()\n          // await contact.destroy({\n          //     success: () => console.log(\"Contact ended successfully\"),\n          //     failure: (err) => console.error(\"Failed to end contact:\", err)\n          // });\n\n          setupChat(chatSession, elements);\n        } catch (error) {\n          console.error('Error getting chat session:', error);\n        }\n      }\n\n      /**\n       * Set up the chat UI and handlers\n       */\n      function setupChat(chatSession, elements) {\n        if (!chatSession) return;\n\n        // Show and enable UI elements\n        elements.transcript.style.display = \"block\";\n        elements.transcript.style.visibility = \"visible\";\n        elements.inputContainer.style.display = \"flex\";\n        elements.messageInput.disabled = false;\n        elements.sendButton.disabled = false;\n\n        // Set up message sending\n        const sendMessage = async () => {\n          const message = elements.messageInput.value.trim();\n          if (message) {\n            try {\n              await chatSession.sendMessage({ contentType: \"text/plain\", message });\n              elements.messageInput.value = '';\n            } catch (error) {\n              console.error('Error sending message:', error);\n            }\n          }\n        };\n\n        elements.sendButton.addEventListener('click', sendMessage);\n        elements.messageInput.addEventListener('keypress', e => {\n          if (e.key === 'Enter') sendMessage();\n        });\n\n        // Set up chat session handlers\n        chatSession.onConnectionEstablished(() => {\n          // Load previous messages\n          chatSession.getTranscript({\n            scanDirection: \"BACKWARD\",\n            sortOrder: \"ASCENDING\",\n            maxResults: MAX_TRANSCRIPT_MESSAGES\n          }).then(response => {\n            if (response.data?.Transcript) {\n              response.data.Transcript.forEach(msg => renderMessage(msg, chatSession, elements));\n            }\n          }).catch(error => console.error(\"Error loading transcript:\", error));\n        });\n\n        /**\n         * Subscribes an event handler that triggers whenever a message or an event (except for `application/vnd.amazonaws.connect.event.typing`) is created by any participant.\n         * @param {\n            chatDetails: Object,\n            data: {\n              AbsoluteTime: string,\n              Content?: string,\n              ContentType: string,\n              DisplayName?: string,\n              Id: string,\n              ParticipantId?: string,\n              ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n              Type: \"MESSAGE\" | \"EVENT\" | \"ATTACHMENT\" | \"CONNECTION_ACK\",\n              ContactId?: string,\n              InitialContactId?: string\n            }\n        } event\n        */\n        chatSession.onMessage(event => {\n          if (event.data) renderMessage(event.data, chatSession, elements);\n        });\n\n        /**\n         * Subscribes an event handler that triggers whenever a \"application/vnd.amazonaws.connect.event.typing\" event is created by any participant.\n         * @param {\n            AbsoluteTime?: string,\n            ContentType: \"application/vnd.amazonaws.connect.event.typing\",\n            Type?: string,\n            ParticipantId?: string,\n            DisplayName?: string,\n            ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n            InitialContactId?: string\n        } event.data\n        */\n        chatSession.onTyping((event) => {\n          // Handle typing indicator\n          renderMessage({\n            \"AbsoluteTime\": \"2025-05-23T06:01:24.287Z\",\n            \"ContentType\": \"text/plain\",\n            \"Content\": \"...\",\n            \"Id\": \"e69634e9-2b31-4598-923e-5b2be62d436b\",\n            \"Type\": \"EVENT\",\n            \"ParticipantId\": \"5b370166-c0ee-4e23-ac1b-87ceffa611c4\",\n            \"DisplayName\": \"Customer\",\n            \"ParticipantRole\": \"CUSTOMER\",\n            \"InitialContactId\": \"3358be3e-368d-4cde-ae92-352f44c35440\"\n          }, chatSession, elements);\n        })\n\n        /**\n         * Subscribes an event handler that triggers when a read message event is received from the customer or agent.\n         * @param {\n            AbsoluteTime?: string,\n            ContentType: \"application/vnd.amazonaws.connect.event.message.read\",\n            Type?: string,\n            ParticipantId?: string,\n            DisplayName?: string,\n            ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n            InitialContactId?: string\n         } event.data\n         */\n        chatSession.onReadReceipt((event) => {\n          // handle message receipt\n        })\n\n        /**\n         * Subscribes an event handler that triggers when a delivered message event is received from the customer or agent.\n         * @param {\n            AbsoluteTime?: string,\n            ContentType: \"application/vnd.amazonaws.connect.event.message.delivered\",\n            Type?: string,\n            ParticipantId?: string,\n            DisplayName?: string,\n            ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n            InitialContactId?: string\n         } event.data\n         */\n        chatSession.onDeliveredReceipt((event) => {\n          // handle message receipt\n        })\n      }\n\n      /**\n       * Render a message in the chat UI\n       */\n      function renderMessage(message, chatSession, elements) {\n        if (message.ContentType === \"text/plain\" || message.ContentType === \"text/markdown\") {\n          const messageElement = document.createElement(\"div\");\n          messageElement.className = \"message\";\n\n          const isFromAgent = message.ParticipantId === chatSession.getChatDetails().participantId;\n          messageElement.classList.add(isFromAgent ? \"outgoing-message\" : \"incoming-message\");\n\n          const displayName = message.DisplayName || (isFromAgent ? 'Agent' : 'Customer');\n          const content = document.createElement(\"div\");\n          const messageContent = message.Content || message.content;\n          content.textContent = `${displayName}: ${messageContent}`;\n          messageElement.appendChild(content);\n\n          messageElement.id = `msg-${message.Id}`;\n          messageElement.title = new Date(message.AbsoluteTime).toLocaleTimeString();\n\n          elements.transcript.appendChild(messageElement);\n          elements.transcript.scrollTop = elements.transcript.scrollHeight;\n        }\n      }\n    };\n  </script>\n</body>\n\n</html>\n```\n</details>\n\n\n<details>\n  <summary>📌 View: Agent Chat Sequence Diagaram</summary>\n\n```mermaid\nsequenceDiagram\n  participant ChatJS\n  participant ConnectAPI\n  participant WebSocket\n  participant AgentUI\n  participant StreamsJS\n\n  rect rgb(200, 230, 200)\n    Note over AgentUI, WebSocket: 1. Initialize + Subscribe\n    AgentUI ->> core.initCCP: core.initCCP\n    StreamsJS ->> AgentUI: initConnection success\n    AgentUI ->> StreamsJS: agent.onRefresh(handleAgentData)\n    AgentUI ->> StreamsJS: contact.onIncoming(handleContact)\n  end\n\n  rect rgb(230, 200, 230)\n    Note over AgentUI, WebSocket: 2. Incoming Chat Contact\n    ConnectAPI ->> StreamsJS: New CHAT contact\n    StreamsJS ->> AgentUI: contact.onIncoming event\n    Note right of AgentUI: Check contact.getType() === \"chat\"\n  end\n\n  rect rgb(200, 200, 230)\n    Note over AgentUI, WebSocket: 3. Accept Chat\n    AgentUI ->> StreamsJS: contact.accept()\n    StreamsJS ->> ConnectAPI: AcceptContact API\n    ConnectAPI -->> StreamsJS: Contact accepted\n    StreamsJS ->> AgentUI: contact.onAccepted event\n    Note over AgentUI: Initialize ChatJS\n    AgentUI ->> ChatJS: new ChatSession(chatDetails);\n    ChatJS ->> WebSocket: Connect with participantToken\n    WebSocket -->> ChatJS: Connection established\n    ChatJS ->> AgentUI: onConnectionEstablished event\n  end\n\n  rect rgb(240, 240, 240)\n    Note over AgentUI, WebSocket: 4. Chat Operations\n    WebSocket ->> ChatJS: Incoming message\n    ChatJS ->> AgentUI: onMessage callback\n    AgentUI ->> ChatJS: sendMessage(\"Hello\")\n    ChatJS ->> WebSocket: Send via WebSocket\n    WebSocket -->> ChatJS: Message delivered\n    ChatJS -->> AgentUI: Success callback\n    AgentUI ->> ChatJS: getTranscript()\n    ChatJS ->> WebSocket: Request transcript\n    WebSocket -->> ChatJS: Return transcript\n    ChatJS -->> AgentUI: Transcript data\n  end\n\n  rect rgb(230, 230, 200)\n    Note over AgentUI, WebSocket: 5. End Chat\n    AgentUI ->> StreamsJS: contact.destroy()\n    StreamsJS ->> ConnectAPI: StopContact API\n    ConnectAPI -->> StreamsJS: Contact ended\n    StreamsJS ->> AgentUI: contact.onEnded event\n    WebSocket ->> ChatJS: Connection closed\n    ChatJS ->> AgentUI: onConnectionLost event\n  end\n```\n</details>\n\n## API\n\n- [Global Properties](#global-properties)\n- [ChatSession Class](#chatsession-class)\n- [`chatSession` Methods](#chatsession-methods)\n- [`chatSession` Events](#chatsession-events)\n\n### Global Properties\n\n#### `window.connect.ChatSession`\n\n```js\nwindow.connect.ChatSession = {\n  create: ({ /* ... */ }) => {},\n  setGlobalConfig: (config) => {},\n  LogLevel: { /* ... */ },\n  Logger: { /* ... */ },\n  SessionTypes: { /* ... */ },\n  ChatClient: class { /* ... */ },\n};\n```\nThis is the main entry point to `amazon-connect-chatjs`.\nAll your interactions with the library start here.\n\n#### `window.connect.ChatSession.LogLevel`\n\n```js\nconnect.ChatSession.LogLevel = {\n  DEBUG,\n  INFO,\n  WARN,\n  ERROR,\n  ADVANCED_LOG,\n};\n```\nEnumerates the logging levels.\n\n<!--\n#### `window.connect.csmService` [INTERNAL ONLY]\n\n```js\nconst csmService = window.connect.csmService;\n\n// Example usage\ncsmService.initializeCSM();\ncsmService.updateCsmConfig({ widgetType: \"CustomChatWidget\" })\ncsmService.addCountAndErrorMetric(metricName, \"UI\" || \"API\", error=false);\ncsmService.addCountMetric(method, \"UI\" || \"API\");\n// ...\n```\nUsed for publishing client-side-metrics (CSM) to track API metrics (count, latency, error count). Only applies to `CustomerChatSession`.\n\nUsed internally and safe to disable: `connect.ChatSession.create({ ..., disableCSM: true })`. ChatJS will functionally normally without CSM.\n-->\n\n### ChatSession Class\n\n#### `connect.ChatSession.create()`\n\n```js\nconst chatSession = await connect.ChatSession.create({\n  chatDetails: {\n    contactId: \"...\", // REQUIRED\n    participantId: \"...\", // REQUIRED\n    participantToken: \"...\", // REQUIRED, unless a `customChatClient` holds it instead\n  },\n  options: {\n    region: \"us-east-1\", // (optional) defaults to `region` set in `.setGlobalConfig()`\n    customChatClient: new MyChatClient(), // (optional) see `connect.ChatSession.ChatClient`\n  },\n  type: window.connect.ChatSession.SessionTypes.CUSTOMER, // REQUIRED - options: `CUSTOMER`, `AGENT`\n  disableCSM: true\n});\n```\n\n`ContactId`, `ParticipantId`, and `ParticipantToken` must be generated on your backend and passed to the client. Make a request to [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) API (see [#Usage](#usage-customer-chat)) for more details.\n\n`participantToken` may be omitted only when you supply a [`customChatClient`](#connectchatsessionchatclient) that holds the token on your backend, since nothing in the browser then needs it.\n\n#### `connect.ChatSession.setGlobalConfig()`\n\n```js\nconnect.ChatSession.setGlobalConfig({\n  // AWS Region (optional, defaults to \"us-west-2\")\n  region: \"<AWS-REGION>\",\n\n  // Logger Configuration (optional)\n  loggerConfig: {\n    advancedLogWriter: null,\n    customizedLogger: {\n      debug: (...msg) => console.log(...msg),\n      info: (...msg) => console.log(...msg),\n      warn: (...msg) => console.log(...msg),\n      error: (...msg) => console.log(...msg)\n    },\n    // Log levels: DEBUG, INFO, WARN, ERROR, ADVANCED_LOG\n    level: connect.ChatSession.LogLevel.INFO\n  },\n\n  // WebSocket Manager Config (optional, for React Native environments)\n  webSocketManagerConfig: {\n    // Default: `() => navigator.onLine` (will break in React Native)\n    isNetworkOnline: () => bool\n  },\n\n  // Features Configuration (optional)\n  features: {\n    messageReceipts: {\n      // Enable/disable Read/Delivered receipts (enabled by default)\n      shouldSendMessageReceipts: true,\n      // Time to wait before sending Read/Delivered receipts (default: 5000ms)\n      throttleTime: 5000\n    }\n  },\n\n  // User agent suffix for AWS SDK client (optional)\n  // Appended to x-amz-user-agent custom header in API requests\n  customUserAgentSuffix: \"\",\n\n  // (optional) Route every session's Participant Service calls through your own transport\n  // instead of the bundled AWS SDK client. See `connect.ChatSession.ChatClient`\n  customChatClient: null\n});\n```\nSet the global configuration to use. If this method is not called, the defaults of loggerConfig and region are used. This method should be called before `connect.ChatSession.create()`.\n\n> **Note on `features`:** the `features` block (including `messageReceipts`) is only re-evaluated when you pass it explicitly. If a subsequent `setGlobalConfig` call omits `features`, the previously configured message-receipts settings (`shouldSendMessageReceipts` and `throttleTime`) are preserved. This keeps wrapping libraries that only update unrelated fields like `loggerConfig` or `region` from unintentionally re-enabling receipts.\n\n#### `connect.ChatSession.ChatClient`\n\nThe transport contract between ChatJS and the [Amazon Connect Participant Service](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html). By default ChatJS calls that service directly using its bundled AWS SDK client; extend `ChatClient` and pass the instance as `customChatClient` to route every call through your own backend instead, so tokens need not reach the browser. Methods resolve to `{ data: <response body, PascalCase keys unchanged> }`, except `downloadAttachment` (a `Blob`) and `getAttachmentURL` (a `string`). A client passed to `create()` takes precedence over one registered with `setGlobalConfig()`.\n\n```js\nclass MyChatClient extends connect.ChatSession.ChatClient {\n  // REQUIRED - no chat works without these five\n  createParticipantConnection(participantToken, type, acknowledgeConnection) {} // -> { data: { Websocket, ConnectionCredentials } }\n  disconnectParticipant(connectionToken) {} // -> { data: {} }\n  sendMessage(connectionToken, content, contentType, clientToken) {} // -> { data: { Id, AbsoluteTime } }\n  sendEvent(connectionToken, contentType, content, clientToken) {} // -> { data: { Id, AbsoluteTime } }\n  getTranscript(connectionToken, args) {} // -> { data: { InitialContactId, Transcript, NextToken } }\n\n  // (optional) only needed for the Connect features that use them: sendAttachment,\n  // downloadAttachment, getAttachmentURL, describeView, getAuthenticationUrl,\n  // cancelParticipantAuthentication\n}\n\nconst chatSession = connect.ChatSession.create({\n  chatDetails: { contactId, participantId }, // `participantToken` no longer required\n  options: { customChatClient: new MyChatClient() },\n  type: \"CUSTOMER\",\n});\n```\n\n#### `connect.ChatSession.Logger`\n\n```js\nconnect.ChatSession.Logger = {\n    debug(data) {}\n    info(data) {}\n    warn(data) {}\n    error(data) {}\n    advancedLog(data) {}\n}\nconst logger = connect.ChatSession.Logger;\nlogger.info('foobar')\n// INFO [2025-04-08T03:29:35.423Z] ChatJS: foobar\n```\nExposes the internal ChatJS logger. Group your logs and use consistent format for easier debugging.\n\n#### `connect.ChatSession.SessionTypes`\n\n```js\nconnect.ChatSession.SessionTypes = {\n  AGENT,\n  CUSTOMER,\n};\n```\nEnumerates the session types.\n\n### `chatSession` Methods\n\nAmazon Connect [Participant Service API](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html) wrappers\n\n> ##### Metadata Usage\n>\n> - Most functions accept an optional `metadata` argument\n> - `metadata` is not used by `amazon-connect-chatjs` internally\n> - The `metadata` value is copied to the response object\n> - Developers can use `metadata` for their own purposes\n>\n> Example:\n> ```js\n> chatSession.getTranscript({ metadata: \"foo\" })\n>   .then(({ data, metadata }) => {\n>     console.log(metadata); // \"foo\"\n>   })\n>   .catch(({ error, metadata}) => {\n>      console.error(metadata); // \"foo\"\n>   })\n> ```\n\n#### `chatSession.connect()`\n\n```js\nconst { connectCalled, connectSuccess } = await chatSession.connect();\n// connectCalled: indicates whether the Amazon Connect Participant Service was called\n// connectSuccess: indicates whether the operation succeeded\n```\nWraps the [CreateParticipantConnection](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_CreateParticipantConnection.html) API.\n\n**Note:** If the operation fails, the Promise will reject, but the error will have the same schema as a successful response.\n\n#### `chatSession.sendMessage()`\n\n```js\nconst awsSdkResponse = await chatSession.sendMessage({\n  contentType: \"text/plain\",\n  message: \"Hello World!\",\n  metadata: { foo: \"bar\" }, // optional\n});\nconst { AbsoluteTime, Id, MessageMetadata } = awsSdkResponse.data;\nconst metadata = awsSdkResponse.metadata;\n```\n\nWraps the [SendMessage](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html) API.\n\nThe arguments are based on the [API request body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html#API_SendMessage_RequestSyntax) with the following differences:\n\n- Fields are in `camelCase`.\n- `ClientToken` cannot be specified.\n\nThe response `data` is the same as the [API response body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html#API_SendMessage_ResponseSyntax).\n\n#### `chatSession.getTranscript()`\n\n```js\nconst awsSDKResponse = await chatSession.getTranscript({\n    sortOrder: \"ASCENDING\",\n    maxResults: 100, // default: 15\n    metadata: { foo: \"bar\" }, // optional\n    // scanDirection: \"BACKWARD\", (optional) default: BACKWARD\n    // nextToken?: nextToken - OPTIONAL, for pagination\n});\nconst { InitialContactId, NextToken, Transcript } = awsSDKResponse.data;\n// see: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_GetTranscript.html#API_GetTranscript_ResponseSyntax\n```\nFetch the chat transcript (uses ConnectionToken). Wraps the [GetTranscript](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html) API\n\n> **Important note:** In order to specify `scanDirection` as `FORWARD`, you need to explicitly include a `startPosition`.\nThis is because the default `startPosition` is at the most recent update to the transcript, so requesting a transcript in the `FORWARD` direction from the default `startPosition` is equivalent to asking for a transcript containing only messages more recent than the present (you are asking for messages in the future!).\n\n#### `chatSession.sendEvent()`\n\n```js\nconst awsSdkResponse = await chatSession.sendEvent({\n  contentType: \"application/vnd.amazonaws.connect.event.typing\",\n  metadata: { foo: \"bar\" }, // optional\n});\nconst { AbsoluteTime, Id } = awsSdkResponse.data;\n```\n\nWraps the [SendEvent](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html) API.\n\nThe arguments are based on the [API request body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html#API_SendEvent_RequestSyntax) with the following differences:\n\n\n- Fields are in `camelCase`.\n- `ClientToken` cannot be specified.\n- `ContentType` allows the following values:\n  - `\"application/vnd.amazonaws.connect.event.typing\"`\n  - `\"application/vnd.amazonaws.connect.event.connection.acknowledged\"`\n  - `\"application/vnd.amazonaws.connect.event.message.delivered\"`\n  - `\"application/vnd.amazonaws.connect.event.message.read\"`\n  - `\"application/vnd.amazonaws.connect.event.participant.invited\"`\n\nThe response `data` is the same as the [API response body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html#API_SendEvent_ResponseSyntax).\n\n##### Manual message receipts with `sendMessageReceipt`\n\nWhen automatic message receipts are disabled (by setting `features.messageReceipts.shouldSendMessageReceipts` to `false` in `setGlobalConfig`), `sendEvent` calls with a Read or Delivered content type are rejected. To emit receipts manually from a custom UI, use the dedicated `sendMessageReceipt` method:\n\n```js\nawait chatSession.sendMessageReceipt({\n  event: \"delivered\", // or \"read\"\n  messageId: \"<INCOMING_MESSAGE_ID>\"\n});\n\n// Or pass a transcript item directly:\nawait chatSession.sendMessageReceipt({\n  event: \"read\",\n  message: transcriptItem // object with an Id property\n});\n```\n\nNotes:\n- `event` must be `\"delivered\"` or `\"read\"`.\n- Provide either `messageId` (string) or `message` (a transcript item with an `Id` field).\n- This method bypasses the automatic receipt gate and throttle entirely — the receipt is sent immediately regardless of the `shouldSendMessageReceipts` setting.\n- Aligns with the `sendMessageReceipt` API exposed by the Amazon Connect mobile SDKs.\n\n#### `chatSession.sendAttachment()`\n\n> Important: an administrator must [enable attachments](https://docs.aws.amazon.com/connect/latest/adminguide/enable-attachments.html) for your Connect instance\n\n```js\nawait chatSession.sendAttachment({\n  attachment: attachment // type: File [HTML file object, see https://developer.mozilla.org/en-US/docs/Web/API/File]\n  metadata: { foo: \"bar\" }, // optional\n});\n// supported files: .csv, .doc, .docx, .jpeg, .jpg, .pdf, .png, .ppt, .pptx, .txt, .wav, .xls, .xlsx\n// max size: 20MB\n// source: https://docs.aws.amazon.com/connect/latest/adminguide/feature-limits.html#feature-limits-chat\n\n// Example usage\nvar input = document.createElement('input');\ninput.type = 'file';\ninput.addEventListener('change', (e) => {\n  const file = e.target.files[0];\n  chatSession.sendAttachment({ attachment: file })\n});\n```\nWraps the [StartAttachmentUpload](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_StartAttachmentUpload.html) and [CompleteAttachmentUpload](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CompleteAttachmentUpload.html) API.\nThe arguments are based on the [StartAttachmentUpload](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_StartAttachmentUpload.html#API_StartAttachmentUpload_RequestSyntax) and [CompleteAttachmentUpload](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CompleteAttachmentUpload.html#API_CompleteAttachmentUpload_RequestSyntax) API request body with the following differences:\n\nThe response `data` is the same as the [StartAttachmentUpload](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_StartAttachmentUpload.html#API_StartAttachmentUpload_ResponseSyntax) and [CompleteAttachmentUpload](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CompleteAttachmentUpload.html#API_CompleteAttachmentUpload_ResponseSyntax) API response body.\n`chatSession.sendAttachment()` invokes the StartAttachmentUpload API, uploads the Attachment to the S3 bucket using the pre-signed URL received in the StartAttachmentUpload API response and invokes the CompleteAttachmentUpload API to finish the Attachment upload process.\n\n#### `chatSession.downloadAttachment()`\n\n```js\nchatSession.onMessage(event => {\n  // event.contentType === \"application/vnd.amazonaws.connect.message.attachment\"\n  if (event.data && event.data.Type === \"ATTACHMENT\") {\n    const attachmentItem = event.data.Attachments[0];\n\n    console.log(event.data);\n    //  {\n    //     \"AbsoluteTime\": \"2025-05-24T21:42:55.867Z\",\n    //     \"Attachments\": [\n    //         {\n    //             \"ContentType\": \"image/png\",\n    //             \"AttachmentId\": \"asdfasdfasdfsadf\",\n    //             \"AttachmentName\": \"Screenshot 2025-05-24 at 2.42.48 PM.png\",\n    //             \"Status\": \"APPROVED\"\n    //         }\n    //     ],\n    //     \"Id\": \"86a061a2-f99c-4691-a63e-47d145628a80\",\n    //     \"Type\": \"ATTACHMENT\",\n    //     \"ParticipantId\": \"4393212f-4481-4c7d-8184-5be9d811d7ce\",\n    //     \"DisplayName\": \"Spencer\",\n    //     \"ParticipantRole\": \"CUSTOMER\",\n    //     \"InitialContactId\": \"f50e4cc0-b825-4da7-849a-27fa75f993de\",\n    //     \"ContactId\": \"7d007f43-a0cc-4efb-abc9-628fc216e6d5\"\n    // }\n  }\n\n  // ...\n});\n\nchatSession.downloadAttachment({\n  attachmentId: attachmentItem.AttachmentId\n}).then((awsSDKResponse) => {\n  const attachmentBlob = awsSDKResponse;  // Blob\n  /*\n    Attachment Object - This is the actual file that will be downloaded by either agent or end-customer.\n    {\n      lastModified: long\n      name: \"string\"\n      size: long\n      type: \"string\"\n      webkitRelativePath: \"string\"\n    }\n  */\n\n  // Create a download link for the Blob\n  const downloadUrl = URL.createObjectURL(attachmentBlob);\n  const downloadLink = document.createElement('a');\n  downloadLink.href = downloadUrl;\n  downloadLink.download = attachmentItem.AttachmentName;\n  downloadLink.style.display = 'none';\n\n  document.body.appendChild(downloadLink);\n  downloadLink.click();\n\n  setTimeout(() => {\n    document.body.removeChild(downloadLink);\n    URL.revokeObjectURL(downloadUrl);\n  }, 100);\n}).catch(error => {\n  console.error('Error downloading attachment:', error);\n});\n```\n\nWraps the [GetAttachment](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetAttachment.html) API.\nThe arguments are based on the [API request body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetAttachment.html#API_GetAttachment_RequestSyntax) with the following differences:\n\nThe response `data` is the same as the [API response body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetAttachment.html#API_GetAttachment_ResponseSyntax).\n`chatSession.downloadAttachment()` invokes the GetAttachment using the AttachmentId as a request parameter and fetches the Attachment from the S3 bucket using the pre-signed URL received in the GetAttachment API response.\n\n##### `chatSession.getAttachmentURL()`\n```js\nconst s3Url = await chatSession.getAttachmentURL({\n  attachmentId: \"string\"\n});\n```\nWraps the [GetAttachment](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetAttachment.html) API.\nThe arguments are based on the [API request body](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetAttachment.html#API_GetAttachment_RequestSyntax) with the following differences:\n- Fields are in `camelCase`.\n  The response is a url string.\n  `chatSession.getAttachmentURL()` invokes the GetAttachment using the AttachmentId as a request parameter and directly returns pre-signed URL received in the GetAttachment API response.\n\n##### `chatSession.sendMessageReceipt()`\n\n```js\nconst awsSdkResponse = await chatSession.sendMessageReceipt({\n  event: \"delivered\", // REQUIRED: \"delivered\" or \"read\"\n  messageId: \"message-id-from-transcript\" // REQUIRED\n});\n```\n\nSends a Read or Delivered receipt for a specific message. Unlike `sendEvent()`, this method bypasses the automatic receipt gate and throttle, allowing you to send receipts even when `shouldSendMessageReceipts` is set to `false` in the global config.\n\nThis is useful when you want manual control over when receipts are sent (e.g., sending a Read receipt only when the user scrolls a message into view).\n\nThe `event` field must be either `\"delivered\"` or `\"read\"`. The `messageId` field is the ID of the message you want to acknowledge. You can also pass `message` with an object containing an `Id` field instead of `messageId`.\n\n```js\n// Alternative: pass the message object directly\nawait chatSession.sendMessageReceipt({\n  event: \"read\",\n  message: transcriptItem // must have an `Id` property\n});\n```\n\n#### `chatSession.getChatDetails()`\n\n```js\nconst chatDetails = await chatSession.getChatDetails();\nconst {\n  contactId,\n  initialContactId,\n  participantId,\n  participantToken,\n} = chatDetails;\n```\nGets the chat session details.\n\n#### `chatSession.getAuthenticationUrl()`\n\n```js\nconst awsSdkResponse = await chatSession.getAuthenticationUrl({\n  redirectUri: 'www.example.com',\n  sessionId: 'exampleId' // This comes from the `authentication.initiated` event\n  metadata: { foo: \"bar\" }, // optional\n});\nconst authenticationUrl = getAuthenticationUrlResponse?.data?.AuthenticationUrl;\n```\n\nWraps the [GetAuthenticationUrl](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_GetAuthenticationUrl.html) API.\n\nThe arguments are based on the [API request body](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_GetAuthenticationUrl.html#API_connect-participant_GetAuthenticationUrl_RequestSyntax)\n\nThe response `data` is the same as the [API response body](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_GetAuthenticationUrl.html#API_connect-participant_GetAuthenticationUrl_ResponseSyntax).\n\n**Important note:** The session id is only available from the authentication.initiated event which is only emitted when the authenticate customer contact flow block is used. The session id is a 1 time use code for this api. It can be re used in the cancelParticipantAuthentication api below\n\n#### `chatSession.describeView()`\n\n```js\nconst awsSDKResponse = await chatSession.describeView({\n  viewToken: \"asdf...asdf\", //REQUIRED\n  metadata: { foo: \"bar\" }, // optional\n});\n\nconst { View } = awsSDKResponse.data;\n```\nWraps the [DescribeView](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_DescribeView.html) API.\n\nThe arguments are based on the [API model](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_DescribeView.html) with the following differences:\n\n- All fields are in camelCase.\n\nChatJS automatically supplies the connectionToken via the session's internal data.\nThis api will only function after `chatSession.connect()` succeeds.\n\n#### `chatSession.cancelParticipantAuthentication()`\n\n```js\nconst awsSdkResponse = await chatSession.cancelParticipantAuthentication({\n  sessionId: 'exampleId' // This comes from the authentication.initiated event\n  metadata: { foo: \"bar\" }, // optional\n});\n```\n\nWraps the [CancelParticipantAuthentication](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_CancelParticipantAuthentication.html) API.\n\nThe arguments are based on the [API request body](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_CancelParticipantAuthentication.html#API_connect-participant_CancelParticipantAuthentication_RequestSyntax)\n\nThe response `data` is the same as the [API response body](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_CancelParticipantAuthentication.html#API_connect-participant_CancelParticipantAuthentication_ResponseSyntax).\n\n**Important note:** The session id is only available from the authentication.initiated event which is only emitted when the authenticate customer contact flow block is used. The session id is a 1 time use code.\n\n#### `customerChatSession.disconnectParticipant()`\n\n```js\nawait customerChatSession.disconnectParticipant();\n// Chat session has ended, `customerChatSession.connect()` will not work anymore\n```\n\nDisconnect and end the chat. Applies only to `CustomerChatSession`. Wraps the [DisconnectParticipant](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_DisconnectParticipant.html) API.\n\nOnce this method is called, the `CustomerChatSession` cannot be used anymore.\n\n#### `agentChatSession.cleanUpOnParticipantDisconnect()`\n\n```js\nawait agentChatSession.cleanUpOnParticipantDisconnect();\n```\n\nCleans up all event handlers when chat has been ended.\n\nApplies only to `AgentChatSession`. See connect.ChatSession.create() for more info.\n\n### `chatSession` Events\n\n#### `chatSession.onMessage()`\n\n > **Warning** messages received over websocket are not guaranteed to be in order!\n\n```js\n/**\n * Subscribes an event handler that triggers whenever a message or an event (except for `application/vnd.amazonaws.connect.event.typing`) is created by any participant.\n * @param {\n    chatDetails: Object,\n    data: {\n      AbsoluteTime: string,\n      Content?: string,\n      ContentType: string,\n      DisplayName?: string,\n      Id: string,\n      ParticipantId?: string,\n      ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n      Type: \"MESSAGE\" | \"EVENT\" | \"ATTACHMENT\" | \"CONNECTION_ACK\",\n      ContactId?: string,\n      InitialContactId?: string\n    }\n } event\n */\nchatSession.onMessage(event => {\n  const { chatDetails, data: newMessageItem } = event;\n  const {\n    ContentType, // string, see: https://github.com/amazon-connect/amazon-connect-chatjs/blob/c5206ff3d13a210ba6567d7e9e5511e6bd2e47ce/src/constants.js#L82\n    Content, // string\n  } = newMessageItem;\n  // Handle message event\n  const newTranscript = [...transcript, newMessageItem].sort((a, b) => a.transportDetails.sentTime - b.transportDetails.sentTime); // ascending\n});\n```\n\nThe `data` field has the same schema as the [`Item` data type](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_Item.html) from the Amazon Connect Participant Service with the addition of the following **optional** fields: `ContactId`, `InitialContactId`.\n\n#### `chatSession.onTyping()`\n\n```js\n/**\n * Subscribes an event handler that triggers whenever a \"application/vnd.amazonaws.connect.event.typing\" event is created by any participant.\n * @param {\n    AbsoluteTime?: string,\n    ContentType: \"application/vnd.amazonaws.connect.event.typing\",\n    Type?: string,\n    ParticipantId?: string,\n    DisplayName?: string,\n    ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n    InitialContactId?: string\n } event.data\n */\nchatSession.onTyping(event => {\n  const { chatDetails, data } = event;\n  if (data.ParticipantRole === \"AGENT\") {\n    // Handle agent typing event\n  } else if (data.ParticipantRole === \"CUSTOMER\") {\n    // Handle customer typing event\n  }\n});\n```\n\n#### `chatSession.onReadReceipt()`\n\n```js\n/**\n * Subscribes an event handler that triggers when a read message event is received from the customer or agent.\n * @param {\n    AbsoluteTime?: string,\n    ContentType: \"application/vnd.amazonaws.connect.event.message.read\",\n    Type?: string,\n    ParticipantId?: string,\n    DisplayName?: string,\n    ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n    InitialContactId?: string\n } event.data\n */\nchatSession.onReadReceipt(event => {\n  const { chatDetails, data } = event;\n  // Handle read receipt event\n});\n```\n\n#### `chatSession.onDeliveredReceipt()`\n\n```js\n/**\n * Subscribes an event handler that triggers when a delivered message event is received from the customer or agent.\n * @param {\n    AbsoluteTime?: string,\n    ContentType: \"application/vnd.amazonaws.connect.event.message.delivered\",\n    Type?: string,\n    ParticipantId?: string,\n    DisplayName?: string,\n    ParticipantRole?: \"AGENT\" | \"CUSTOMER\" | \"SYSTEM\",\n    InitialContactId?: string\n } event.data\n */\nchatSession.onDeliveredReceipt(event => {\n  const { chatDetails, data } = event;\n  // Handle delivery receipt event\n});\n```\n\n#### `chatSession.onTranscriptUpdated()`\n\n```js\n/**\n * Subscribes an event handler that triggers when the transcript is updated.\n * This includes new messages, message chunk stitching (Lex streaming), and transcript rehydration.\n * @param {\n    chatDetails: Object,\n    data: {\n      transcript: Array<TranscriptItem>,\n      action: \"sendMessage\" | \"sendMessageSuccess\" | \"sendMessageFailure\" | \"getTranscript\" | \"incomingMessage\"\n    }\n } event\n */\nchatSession.onTranscriptUpdated(event => {\n  const { chatDetails, data } = event;\n  // Handle transcript update\n});\n```\n\n#### `chatSession.onConnectionEstablished()`\n\n```js\n/**\n * Subscribes an event handler that triggers when the WebSocket connection is established successfully or reconnected.\n * @param {\n    chatDetails: Object,\n    data: {\n      Type: \"CONNECTION_ESTABLISHED\",\n      ConnectionDetails: Object\n    }\n } event\n */\nchatSession.onConnectionEstablished(event => {\n  const { chatDetails, data } = event;\n  // Handle connection established event\n\n  // Recommended: re-fetch the transcript to load any messages that were sent while connection was offline\n  chatSession.getTranscript({\n    scanDirection: \"BACKWARD\",\n    sortOrder: \"ASCENDING\",\n    maxResults: 15,\n    // nextToken?: nextToken - OPTIONAL, for pagination\n  }).then((response) => {\n      const { InitialContactId, NextToken, Transcript: latestTranscript } = response.data;\n      // ...\n      setState('transcript', latestTranscript)\n    })\n    .catch(() => {})\n});\n```\n\n#### `chatSession.onConnectionLost()`\n\n```js\n/**\n * Subscribes an event handler that triggers when the WebSocket connection is lost due to network issues or server errors. This includes abnormal closures and unexpected server conditions that terminate the chat connection. The method monitors for connection failures, allowing applications to handle reconnection logic or notify users of connectivity issues.\n * @param {\n    chatDetails: Object,\n    data: {\n      Type: \"CONNECTION_LOST\",\n      Reason: string\n    }\n } event\n */\nchatSession.onConnectionLost(event => {\n  const { chatDetails, data } = event;\n  // Handle connect lost event\n});\n```\n\n#### `chatSession.onConnectionBroken()`\n\n```js\n/**\n * Subscribes an event handler that triggers when the WebSocket connection fails to initialize or encounters permanent failures such as invalid configuration or authorization errors. This is primarily used for internal ChatJS logic and indicates a terminal state where no further connection retries will be attempted.\n * @param {\n    chatDetails: Object,\n    data: {\n      Type: \"CONNECTION_BROKEN\",\n      Reason: string\n    }\n } event\n */\nchatSession.onConnectionBroken(event => {\n  const { chatDetails, data } = event;\n  // Handle connection broken event\n});\n```\n\n#### `chatSession.onEnded()`\n\n```js\n/**\n * Subscribes an event handler that triggers when the chat session is ended by either participant.\n * @param {\n    chatDetails: Object,\n    data: {\n      Type: \"CHAT_ENDED\",\n      AbsoluteTime?: string,\n      ParticipantRole?: string\n    }\n } event\n */\nchatSession.onEnded(event => {\n  const { chatDetails, data } = event;\n  // Handle session ended event\n});\n```\n\n#### `chatSession.onAutoDisconnection()`\n\n> **Note**: Related to [set up chat timeouts for chat participants](https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html).\n\n\n```js\n/**\n * Subscribes an event handler that triggers whenever a \"application/vnd.amazonaws.connect.event.participant.autodisconnection\" event is created by any participant.\n * @param {\n    AbsoluteTime?: string,\n    ContentType?: string,\n    Type?: string,\n    ParticipantId?: string,\n    DisplayName?: string,\n    ParticipantRole?: string,\n    InitialContactId?: string\n } event.data\n */\nchatSession.onAutoDisconnection(event => {\n  const { chatDetails, data } = event;\n  if (data.ParticipantRole === \"AGENT\") {\n    // ...\n  }\n});\n```\n\n#### `chatSession.onParticipantIdle()`\n\n> **Note**: Related to [set up chat timeouts for chat participants](https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html).\n\n```js\n/**\n * Subscribes an event handler that triggers whenever a \"application/vnd.amazonaws.connect.event.participant.idle\" event is created by any participant.\n * @param {\n    AbsoluteTime?: string,\n    ContentType?: string,\n    Type?: string,\n    ParticipantId?: string,\n    DisplayName?: string,\n    ParticipantRole?: string,\n    InitialContactId?: string\n } event.data\n */\nchatSession.onParticipantIdle(event => {\n  const { chatDetails, data } = event;\n  if (data.ParticipantRole === \"AGENT\") {\n    // ...\n  }\n});\n```\n\n#### `chatSession.onParticipantReturned()`\n\n> **Note**: Related to [set up chat timeouts for chat participants](https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html).\n\n```js\n/**\n * Subscribes an event handler that triggers whenever a \"application/vnd.amazonaws.connect.event.participant.returned\" event is created by any participant.\n * @param {\n    AbsoluteTime?: string,\n    ContentType?: string,\n    Type?: string,\n    ParticipantId?: string,\n    DisplayName?: string,\n    ParticipantRole?: string,\n    InitialContactId?: string\n } event.data\n */\nchatSession.onParticipantReturned(event => {\n  const { chatDetails, data } = event;\n  if (data.ParticipantRole === \"AGENT\") {\n    // ...\n  }\n});\n```\n\n#### `chatSession.onParticipantInvited()`\n\n```js\n /**\n  * Subscribes an event handler that triggers whenever a \"application/vnd.amazonaws.connect.event.participant.invited\" event is created by any participant.\n  * @param {\n     AbsoluteTime?: string,\n     ContentType?: string,\n     Type?: string,\n     ParticipantId?: string,\n     DisplayName?: string,\n     ParticipantRole?: string,\n     InitialContactId?: string\n  } event.data\n  */\n chatSession.onParticipantInvited(event => {\n   const { chatDetails, data } = event;\n   if (data.ParticipantRole === \"AGENT\") {\n     // ...\n   }\n });\n ```\n\n#### `chatSession.onDeepHeartbeatSuccess()`\n\n```js\n/**\n * Subscribes an event handler that triggers when a websocket","readmeFilename":"README.md"}