---
name: review-response
description: "Draft professional responses to Google, Yelp, and TripAdvisor reviews — positive, negative, and neutral — with consistent brand voice"
---

# Review Response Skill

## When to activate
- You have new Google or Yelp reviews that need responses
- A negative review needs a calm, professional reply
- You want to respond to every review but don't have time to write from scratch
- Building a consistent review response template for your team

## When NOT to use
- Reviews that involve legal threats or ongoing disputes — consult a lawyer
- Reviews you believe are fake — report them to the platform first
- Responding angrily or defensively — step away and come back

## Instructions

### Responding to a positive review

```
Respond to this 5-star Google review for my [business type]:
Review: "[paste the review text]"

My business name: [name]
Tone: [warm and personal / professional / fun]
Include: thank them, mention something specific they said, invite them back
```

### Responding to a negative review

```
I received this 1-star review: "[paste review]"

My business: [type]
What actually happened (your side): [brief explanation]
My goal: acknowledge their experience, explain without being defensive, offer resolution

Write a response that:
- Doesn't argue or blame the customer
- Acknowledges their feelings
- Briefly explains our perspective
- Offers to resolve it offline (phone/email)
- Keeps it under 150 words
```

### Bulk review responses

```
I have 12 reviews that need responses. Here they are with star ratings:
1. ⭐⭐⭐⭐⭐ - "[text]"
2. ⭐⭐⭐ - "[text]"
3. ⭐ - "[text]"
...

My business: [type]. Tone: [describe].
Write responses for all of them. Vary the language so they don't all sound identical.
```

### Handling specific situations

**Fake or unfair review:**
```
I received this review but I believe the person never visited our business:
"[review text]"

Write a professional, non-accusatory response that gently notes we have no record 
of this visit and invites them to contact us directly to clarify.
```

**Complaint about something you've already fixed:**
```
This 2-star review mentions slow service. We've since hired extra staff 
and reduced wait times. Write a response that:
- Thanks them for the feedback
- Acknowledges it was an issue
- Mentions we've specifically addressed it
- Invites them to try us again
```

### Review response templates for your team

```
Create 5 different response templates for 5-star reviews for my [restaurant/salon/shop].
Each should sound natural and different. Include placeholders for the reviewer's name 
and any specific thing they mentioned.
```

## Example

**The review:**
```
★★★ "Food was okay but service was really slow. Waited 40 minutes for our mains. 
The steak was good though. Might try again on a quieter night."
```

**Claude responds:**
```
Thank you for coming in and for taking the time to share your experience, [Name]. 

We're really glad the steak hit the mark — our kitchen team takes real pride in that. 
You're absolutely right that the wait for your mains was too long, and we're sorry 
that put a dampener on the evening. We've been looking closely at our pacing on busy 
nights and are actively making changes.

We'd love the chance to show you a much smoother visit. If you'd like to come back, 
please feel free to mention this review and we'll take good care of you.
```

---

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