---
name: retention
studio: customer-success
---

**Analyze:** Renewal outcomes, churn reasons, expansion revenue, health score accuracy.

**Look for:**
- Did health scores predict renewal outcomes accurately?
- What churn signals were missed?
- Expansion revenue relative to targets
- Whether onboarding quality correlated with retention

**Produce:**
- Retention rate and trend analysis
- Health score model accuracy assessment
- Recommendations for earlier churn intervention
