---
name: renewal-outcome
location: .haiku/intents/{intent-slug}/knowledge/RENEWAL-OUTCOME.md
scope: intent
format: text
required: true
---

# Renewal Outcome

Document the renewal result with lessons learned. This output provides a complete record of the renewal engagement for future account cycles.

## Content Guide

Structure the outcome around the renewal lifecycle:

- **Value realization summary** — quantified ROI achieved during the contract period
- **Renewal result** — renewed, expanded, downsized, or churned with specific terms
- **Negotiation summary** — key discussion points, objections raised, concessions made
- **Executive engagement** — business review outcomes and executive-level commitments
- **Contract changes** — what changed from the previous contract and why
- **Lessons learned** — what worked, what didn't, and what to do differently next cycle
- **Next cycle recommendations** — priorities for the next onboarding-to-renewal cycle

## Quality Signals

- Value realization uses actual measured outcomes, not projected estimates
- Negotiation summary captures what the customer actually cared about, not assumptions
- Lessons learned are specific and actionable, not generic platitudes
- Next cycle recommendations are concrete enough to act on immediately
