# Health Check Stage — Elaboration

## Criteria Guidance

### Good criteria — concrete and verifiable

- "Health scorecard rates account across at least 5 dimensions (usage, engagement, support sentiment, stakeholder access, contract alignment) with evidence for each rating"
- "Risk assessment identifies specific churn indicators with severity levels and mitigation timelines"
- "Action plan includes owner assignments and measurable success criteria for each remediation item"

### Bad criteria — vague (no clear check)

- "Account health is assessed"
- "Risks are identified"
- "Action plan exists"

