# Monitor Stage — Elaboration

## Criteria Guidance

### Good criteria — concrete and verifiable

- "Performance report tracks each SLA metric against contractual thresholds with trend analysis over at least 3 periods"
- "Relationship health assessment documents communication quality, issue resolution timeliness, and strategic alignment"
- "Improvement recommendations are specific, actionable, and reference contractual remedies where SLAs are not met"

### Bad criteria — vague (no clear check)

- "Performance is tracked"
- "SLAs are monitored"
- "Relationship is managed"

