---
name: performance-report
location: .haiku/intents/{intent-slug}/knowledge/PERFORMANCE-REPORT.md
scope: intent
format: text
required: true
---

# Performance Report

Vendor performance data, SLA compliance metrics, and relationship health assessment.

## Content Guide

Structure the report for vendor management decisions:

- **SLA compliance** -- each contractual metric with actual performance against threshold
- **Trend analysis** -- performance trends over multiple measurement periods
- **Incident history** -- SLA breaches and issue resolution patterns
- **Relationship health** -- communication quality, responsiveness, and strategic alignment
- **Financial review** -- actual costs against contracted terms
- **Improvement recommendations** -- specific actions for vendor or internal process improvement

## Quality Signals

- Performance data is independently verified, not solely vendor-reported
- Trend analysis covers enough periods to identify meaningful patterns
- SLA breaches trigger documented follow-up including contractual remedies
- Relationship assessment goes beyond metrics to evaluate partnership quality
