Refund Provider: This refund policy applies to all paid subscriptions for LogShield, a service operated by Hendra Afria ("LogShield", "we", "us", or "our").
💚 14-Day Money-Back Guarantee
We're confident you'll love LogShield. If you're not satisfied for any reason, we offer a full refund within 14 days of purchase?no questions asked.
1. Refund Eligibility
✅ Eligible for Full Refund:
Refund requests made within 14 days of purchase
First-time LogShield subscription (new customers)
Technical issues preventing service use
Service not functioning as described
Accidental duplicate purchases
General dissatisfaction with the service
❌ Not Eligible for Refund:
Refund requests after 14 days of purchase
Violations of our Terms of Service
Abusive or fraudulent use of the service
Lifetime licenses after 30 days of purchase
Subscription renewal charges (must cancel before renewal date)
Subject line: "Refund Request - [Your Order Number]"
Include in your email:
Order number or transaction ID
Email address used for purchase
Brief reason for refund (optional but appreciated)
Our response: Within 24 hours
Refund processing: 5-7 business days after approval
3. Refund Processing Timeline
Initial response: Within 24 hours of your request
Approval decision: Usually immediate (within 14-day window)
Refund processing: 5-7 business days
Credit to account: Refunded to original payment method
Bank processing: Additional 3-5 business days (varies by bank)
4. Subscription Cancellation
You can cancel your LogShield subscription at any time:
How to cancel: Account settings ? Subscription ? Cancel Subscription
Effect: No future charges will be made
Access: Service continues until end of current billing period
Data retention: Account data retained for 30 days, then permanently deleted
Important: Cancellation does not automatically trigger a refund. To receive a refund for your current billing period, you must request it within 14 days of purchase using the process above.
5. Special Cases
Lifetime License
Refund window: 30 days from purchase (extended from standard 14 days)
After 30 days: Non-refundable
Rationale: One-time purchases are final after the extended trial period
Team Plans
Same 14-day refund window applies
Refund covers the entire team subscription
All team members will lose access upon refund
Annual Subscriptions
14-day full refund from original purchase date
After 14 days: No refund available, but can cancel to prevent next year's charge
Promotional Discounts
Refund amount: The actual amount you paid (after discount applied)
Discount codes cannot be reused after refund is processed
6. Partial Refunds
We may offer partial refunds in exceptional circumstances:
Extended service downtime (>24 consecutive hours)
Critical feature unavailability affecting your use case
Pro-rated refund for unused subscription time (evaluated case-by-case)
Contact us at hello@logshield.dev to discuss partial refund eligibility.
7. Chargebacks
Please contact us before filing a chargeback with your bank.
Chargebacks result in immediate account termination
We're committed to resolving refund issues fairly and quickly
Most refund requests are approved within hours during the eligible period
Chargebacks incur additional processing fees we must pay to payment processors
We value your satisfaction and will work with you to resolve any billing concerns.
8. Our Refund Commitment
This is our core commitment to you:
We strive to make our refund process as transparent and straightforward as possible:
Transparency: Clear eligibility criteria and timelines
Fairness: Consistent application of policy to all customers
Communication: Regular updates throughout the refund process
Respect: Courteous treatment of all refund requests
Our goal is your satisfaction. If LogShield isn't the right fit for your needs, we'll process your refund promptly and without unnecessary obstacles.
9. Policy Updates
We may update this Refund Policy periodically. We will notify you of significant changes via email or prominent notice on the Service. Continued use after changes constitutes acceptance of the updated policy.
Minor updates: Posted on our website with updated "Last updated" date
Major updates: Notified via email 30 days before changes take effect
Existing customers: Refund requests are processed under the policy in effect at time of purchase
10. Governing Law
This Refund Policy is governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law principles. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts located in Jakarta, Indonesia.
For customers in the European Union, this policy is without prejudice to any mandatory statutory rights you may have under applicable consumer protection laws.