---
title: "Worksheet Customer"
module: "general"
type: worksheet
order: 0
draft: false
---

# People (Focus: Customer Avatar)

***Instructions:*** *This section is arguably the MOST important for driving sales with AI. Go deep. Truly understand the person you're selling your **Focus Product** (from Sec 0.1) to. Create one profile per major customer segment if needed. The richness of this profile directly impacts the quality and conversion power of your AI-generated content.*

---

**Avatar Name:** *(Give your ideal customer a memorable name)*
[_________________________]

---

**Demographics:** *(Keep brief and relevant to your product)*
*   Age Range: [__________]
*   Gender (if relevant): [__________]
*   Location (General): [__________]
*   Job Role / Industry / Status (if relevant): [__________]
*   Other key defining demographics: [__________]

---

## The "Before" State: Their World Before Your Solution

***Instructions:*** *Focus on the problem/desire your Focus Product addresses. Use empathy. Think about their daily reality related to this problem.*

1.  **Deep Pains & Frustrations:**
    *(What *specifically* frustrates them most about the problem your product solves? What keeps them up at night related to this? Go beyond surface level. **What exact words or phrases might THEY use to describe this pain?**)*

    *   Pain/Frustration 1: [__________________________________________________]
    *   Pain/Frustration 2: [__________________________________________________]
    *   Pain/Frustration 3: [__________________________________________________]
    <br>

2.  **Internal Conversation / Secret Thoughts:**
    *(What are they likely thinking or saying *to themselves* about this problem/frustration? Capture their internal monologue.* **Examples:** *"I wish I could just find...", "Why is [problem] so hard?", "I'm tired of wasting time/money on...", "If only there was a way to..."*)*

    [__________________________________________________]
    <br>
    <br>

3.  **Roadblocks & Obstacles:**
    *(What is *currently stopping them* from solving this problem or achieving the desire? Be specific.)*

    *   Obstacle 1 (e.g., Lack of time, Lack of knowledge, Confusion): [_________________________]
    *   Obstacle 2 (e.g., Cost concern, Fear of complexity, Past bad experiences): [_________________________]
    *   Obstacle 3 (e.g., Overwhelm, Don't know where to start): [_________________________]
    <br>

4.  **The Stakes (Consequences of Inaction):**
    *(What are the negative consequences if they *don't* solve this problem or achieve this desire? What's truly at risk for them? Think Time, Money, Status, Relationships, Well-being, Opportunities Lost)*

    *   Consequence 1: [__________________________________________________]
    *   Consequence 2: [__________________________________________________]
    <br>

---

## The "After" State: Their Dream Outcome Achieved

***Instructions:*** *Focus on the transformation your Focus Product delivers (your Core Promise from Sec 0.1).*

1.  **Deep Desires & Aspirations:**
    *(What is their ultimate dream scenario once the "Before" pains are gone? Go beyond just functional benefits – what does achieving the Core Promise *feel* like? What new possibilities open up?)*

    *   Aspiration 1 (Emotional Payoff): [__________________________________________________]
    *   Aspiration 2 (New Ability/Freedom): [__________________________________________________]
    *   Aspiration 3 (Ultimate Goal Achieved): [__________________________________________________]
    <br>

2.  **Tangible Results & Proof:**
    *(What specific, measurable results demonstrate they've achieved the Dream Outcome because of your product? Think numbers, specifics.)*

    *   Result 1 (e.g., Saved X Hours/Week): [_________________________]
    *   Result 2 (e.g., Increased [Metric] by Y%): [_________________________]
    *   Result 3 (e.g., Finally achieved [Specific Milestone]): [_________________________]
    <br>

3.  **Transformation Identity Shift:**
    *(Who do they *become* once they achieve this Dream Outcome? What identity shift occurs?)*
    **Example:** From "Overwhelmed Ecom Owner" to "Organized & Scaled Operator"; From "Frustrated Hobbyist" to "Confident Creator".*

    They transform FROM: [_________________________] TO: [_________________________]
    <br>

---

## Values & Beliefs

1.  **Purchase Decision Drivers (Values):**
    *(What do they value *most* when buying products in your category? Rank top 3 if possible.)*
    **Examples:** *Quality/Craftsmanship, Value for Money/Price, Speed/Convenience, Brand Reputation/Trust, Innovation/Novelty, Status/Luxury, Customer Service Experience, Ethical/Sustainable Production.*

    1.  [_________________________]
    2.  [_________________________]
    3.  [_________________________]


2.  **Beliefs about Solutions Like Yours:**
    *(What assumptions or beliefs (positive or negative) do they hold about products like yours or the problem space in general? Identify limiting beliefs AI messaging needs to address.)*

    *   Positive Belief 1: [__________________________________________________]
    *   Negative/Limiting Belief 1: [__________________________________________________]
    *   Negative/Limiting Belief 2: [__________________________________________________]
    <br>

---

## Triggering Hooks / Engagement Topics

***Instructions:*** *Based on their Pains and Desires, what specific topics, headlines, or questions would immediately grab *their* attention and make them stop scrolling? These feed directly into Module 2 (Hook) prompts.*

*   Hook Topic/Angle 1: [__________________________________________________]
*   Hook Topic/Angle 2: [__________________________________________________]
*   Hook Topic/Angle 3: [__________________________________________________]
*   Hook Topic/Angle 4: [__________________________________________________]
*   Hook Topic/Angle 5: [__________________________________________________]

---

## Watering Holes

***Instructions:*** *Where do they *actually* spend their time online or offline when looking for information or entertainment related to your niche? Be specific.*

*   Social Media Platforms (Specific groups/pages?): [__________________________________________________]
*   Websites / Blogs / Forums: [__________________________________________________]
*   YouTube Channels / Podcasts: [__________________________________________________]
*   Influencers / Experts They Follow: [__________________________________________________]
*   Offline (Magazines, Events, Stores - if relevant): [__________________________________________________]
*   Keywords they might search on Google/Pinterest/etc.: [__________________________________________________]

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## Objections & Perceived Risks (Value Equation Blockers)

***Instructions:*** *Think about why they might *hesitate* or *not buy*. Frame these based on Alex Hormozi's value equation elements (Dream Outcome x Perceived Likelihood of Achievement / Time Delay x Effort & Sacrifice).*

1.  **Effort & Sacrifice Required?**
    *(What work, difficulty, or sacrifice do they *perceive* is needed to use your product or achieve the result? How can you minimize this perception or reality?)*

    *   Perceived Effort/Sacrifice: [__________________________________________________]
    *   How Your Offer Addresses This: [__________________________________________________]


2.  **Time Delay?**
    *(How long do they *think* it will take to receive the product or see results? How can you address this (faster shipping, quick start guides, setting clear expectations)?*

    *   Perceived Time Delay: [__________________________________________________]
    *   How Your Offer Addresses This: [__________________________________________________]


3.  **Perceived Likelihood of Achievement Failure?**
    *(Why might they doubt *it will work for them* specifically? What fears or uncertainties do they have about getting the promised result? How can you increase their certainty (e.g., Strong guarantee, testimonials, case studies, easy returns, clear instructions)?*

    *   Doubt/Fear/Uncertainty: [__________________________________________________]
    *   How Your Offer Addresses This (Proof/Guarantee): [__________________________________________________]


4.  **Cost / Price Objections:**
    *(What are their likely objections related to price? How does your Offer Stack (Sec 0.1) justify the price and make it feel like great value?)*

    *   Likely Price Objection: [__________________________________________________]
    *   How Your Offer Stack Justifies Price: [__________________________________________________]


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## Buying Process & Intent Signals

1.  **Research Habits:**
    *(How do they typically learn about and evaluate products like yours before buying? e.g., Read reviews, Compare features, Watch videos, Ask friends)*

    [__________________________________________________]


2.  **High-Intent Questions/Actions:**
    *(What questions do they ask, or what actions do they take, when they are seriously considering a purchase? e.g., Ask about shipping details, Look for guarantee info, Compare specific models, Add to cart multiple times)*

    [__________________________________________________]
    <br>

---

*(Brief mention of other stakeholders)*

**Other Key Stakeholders (Internal/External):**
*   *(Briefly note any other key individuals like internal team members handling specific tasks (Marketing Lead, CS Lead) or crucial partners (Agency, Supplier) whose context might occasionally be relevant for specific AI tasks, drawing from your earlier thinking if needed. Keep focus