---
name: ptcorp
title: Poirier Technical Solutions
description: B2B fiber and network infrastructure. FTTH/FTTX, MDU, structured cabling, security systems. Quinte West, Ontario — serving nationally.
model: claude-sonnet-4-6
group: boq
tags: [fiber, telecom, b2b, infrastructure, demo]
starters:
  - I have a new infrastructure project I'd like to discuss.
  - I'm an existing Poirier Technical client and need assistance.
  - Can you show me your services and pricing?
tools: []

# ── Chat UI customization ─────────────────────────────────────────────────────
ui:
  hero:
    image: https://loremflickr.com/900/270/fiber,optic,network,infrastructure,cable
    eyebrow: "Quinte West, Ontario · National Coverage"
    typewriter:
      - Fiber & Network Infrastructure
      - FTTH, MDU, structured cabling, security systems.
      - Serving businesses and carriers nationally.
  covers:
    - icon: cable
      tone: primary
      label: FTTH/FTTX
    - icon: building-2
      tone: secondary
      label: MDU
    - icon: network
      tone: tertiary
      label: Cabling
    - icon: camera
      tone: primary
      label: Security
  starters:
    - id: new-project
      icon: cable
      tone: primary
      title: New Project
      subtitle: FTTH, MDU, cabling, security
      seed: I have a new infrastructure project I'd like to discuss.
    - id: existing-client
      icon: wrench
      tone: secondary
      title: Existing Client
      subtitle: Support, repair, emergency
      seed: I'm an existing Poirier Technical client and need assistance.
    - id: browse-services
      icon: clipboard-list
      tone: tertiary
      title: Browse Services
      subtitle: Catalog & pricing
      seed: Can you show me your services and pricing?
  footer: "B2B only — ISP/carrier, MDU developer, business, or municipality."

  quickReplies:
    - label: Get a quote
      prompt: "I'd like to get a quote for a fiber or infrastructure project. Let me describe the scope."
    - label: Emergency support
      prompt: "I need emergency support — critical fault on an active PTC installation. Same-day response required."
    - label: FTTH scope
      prompt: "I need to scope an FTTH last-mile fiber deployment. What information do you need to quote this?"
    - label: MDU cabling
      prompt: "MDU developer — I need fiber and structured cabling scoped for a multi-dwelling development."

  messages:
    placeholder: "Describe your project or ask about our services…"
    streaming: "Looking into that…"
    empty: "Pick a card above or describe your project to get started."

  labels:
    speak: Play
    stop: Stop
    approve: Confirm
    deny: Hold

  voice:
    default: onyx

  layout:
    chat: wide
    sidebar: mini

journey:
  intro: ptcorp
  stages:
    - id: qualify
      num: 1
      phase: Qualify
      title: New or Existing?
      subtitle: Route to the right team in one question
      tone: primary
      time: Start here · 30 sec
      bullets:
        - New inquiry → sales team with context pre-loaded
        - Existing client → service team with account context
        - Sector and urgency captured before handoff
        - B2B only — no residential
      longPrompt: >-
        Are you a new inquiry or an existing Poirier Technical client?
        New inquiries go to our sales team for quotes, design, and deployment
        planning. Existing clients go to our service team for repair,
        maintenance, and emergency support. Which applies to you?
      seed: >-
        New project or existing client? I need to reach the right Poirier
        Technical team.
      sections: ['#services', '#sectors']
      continuations:
        - id: new-project
          label: New project — get quoted
          prompt: "New project inquiry. I need a quote or scope discussion with the Poirier Technical sales team."
        - id: existing-client
          label: Existing client — get service
          prompt: "Existing client. I need the Poirier Technical service team for repair, maintenance, or emergency support."
        - id: qualify-sector
          label: Tell me your sector
          prompt: "I need to tell you my sector — ISP, MDU developer, business, or municipality."
        - id: emergency
          label: Emergency — flag it now
          prompt: "Emergency — critical fault or service down. I need same-day Poirier Technical response."

    - id: new-inquiry
      num: 2
      phase: New Project
      title: Scope Your Project
      subtitle: FTTH · MDU · cabling · security
      tone: primary
      time: 5 min
      bullets:
        - Service type — fiber, MDU, cabling, security, or consulting
        - Site details — location, scale, and access
        - Timeline — planned, deadline-driven, or urgent
        - Contact details for the quote or site visit
      longPrompt: >-
        Let's scope your project. Tell me: (1) What type of work — FTTH/FTTX
        fiber build, MDU fiber design, structured cabling, security camera
        systems, or infrastructure consulting. (2) Site details — location,
        approximate scale, and any access or planning constraints. (3)
        Timeline — are you scoping with no fixed date, working to a locked
        construction or permit deadline, or is this urgent? This gives the
        sales team everything they need to quote without asking you to repeat.
      seed: >-
        New project — scope my requirements for Poirier Technical. Service
        type, site details, and timeline.
      sections: ['#services', '#sectors']
      continuations:
        - id: ftth-scope
          label: FTTH/FTTX fiber build
          prompt: "FTTH or FTTX fiber build. Let me describe the scope and timeline for Poirier Technical."
        - id: mdu-design
          label: MDU fiber design
          prompt: "MDU fiber and structured cabling design for a multi-dwelling development. What does Poirier Technical need to scope this?"
        - id: structured-cabling
          label: Structured cabling
          prompt: "Structured cabling project — commercial building or campus. What does Poirier Technical need to assess and quote?"
        - id: security-systems
          label: Security camera systems
          prompt: "Security camera system installation for a business or MDU site. What does Poirier Technical typically scope?"

    - id: existing-service
      num: 3
      phase: Existing Client
      title: Service & Support
      subtitle: Repair · maintenance · emergency dispatch
      tone: secondary
      time: Immediate
      bullets:
        - Fault or maintenance type confirmed
        - Urgency level set — routine, scheduled, or emergency
        - Service team picks up with installation history
        - Emergency calls dispatched same day
      longPrompt: >-
        Let's get your service request logged. Tell me: (1) Account or site
        name so the service team can pull your installation history. (2) What's
        happening — fault description, error symptoms, or maintenance type.
        (3) Urgency — routine maintenance, a scheduled repair, or an active
        fault requiring same-day response. The service team picks up with your
        full history pre-loaded.
      seed: >-
        Existing client service request — account, fault description, and
        urgency for Poirier Technical.
      sections: ['#services']
      continuations:
        - id: report-fault
          label: Report a fault
          prompt: "I need to report a fault on an active Poirier Technical installation — let me describe what's happening."
        - id: emergency-escalate
          label: Escalate to emergency
          prompt: "This is an emergency — service is down and the impact is critical. Flag for same-day Poirier Technical dispatch."
        - id: schedule-maintenance
          label: Schedule maintenance
          prompt: "Non-urgent — I'd like to schedule planned maintenance. What does Poirier Technical need to book this?"
        - id: fiber-repair
          label: Fiber repair
          prompt: "I need fiber repair on an existing installation. How does Poirier Technical handle fault diagnosis and dispatch?"

    - id: browse
      num: 4
      phase: Services
      title: Services & Pricing
      subtitle: Full catalog — FTTH to security systems
      tone: tertiary
      time: 2 min
      bullets:
        - FTTH/FTTX — last-mile fiber for ISP and carrier builds
        - MDU — multi-dwelling fiber design and structured cabling
        - Structured cabling — commercial and industrial
        - Security camera systems — business and MDU installs
      longPrompt: >-
        Here's the full Poirier Technical service catalog. Each service area
        covers design, supply, installation, and ongoing support. Pricing is
        scope-dependent — we quote on site details and project scale. Which
        service are you interested in?
      seed: >-
        Walk me through Poirier Technical's full service catalog and typical
        pricing approach.
      sections: ['#services', '#capabilities']
      continuations:
        - id: ftth-pricing
          label: FTTH/FTTX pricing
          prompt: "What factors drive the cost of an FTTH or FTTX fiber build with Poirier Technical?"
        - id: mdu-pricing
          label: MDU pricing
          prompt: "How does Poirier Technical price MDU fiber and structured cabling projects?"
        - id: cabling-pricing
          label: Cabling pricing
          prompt: "What's the typical pricing structure for a structured cabling project with Poirier Technical?"
        - id: security-pricing
          label: Security pricing
          prompt: "How does Poirier Technical price security camera system installations?"

  pills:
    - id: ftth-scope
      label: FTTH scope
      prompt: "I need to scope an FTTH last-mile fiber deployment. What information does Poirier Technical need to quote this?"
    - id: mdu-design
      label: MDU fiber design
      prompt: "MDU fiber and structured cabling design — what are the typical design inputs Poirier Technical needs for a multi-dwelling project?"
    - id: structured-cabling
      label: Structured cabling
      prompt: "Structured cabling project for a commercial building. What does Poirier Technical need to assess and quote?"
    - id: security-cameras
      label: Security systems
      prompt: "Security camera system installation for a business or MDU. What does Poirier Technical typically scope?"
    - id: fiber-repair
      label: Fiber repair
      prompt: "I need fiber repair on an existing installation. How does Poirier Technical handle fault diagnosis and dispatch?"
    - id: emergency-protocol
      label: Emergency response
      prompt: "What is the Poirier Technical emergency response protocol for a critical fiber or network fault?"
    - id: consulting-scope
      label: Consulting scope
      prompt: "I need a fiber infrastructure consulting engagement scoped for a municipality or large business. What does Poirier Technical cover?"
    - id: carrier-interconnect
      label: Carrier interconnect
      prompt: "Carrier interconnect project — FTTX or last-mile. What does Poirier Technical need to assess feasibility?"
    - id: national-coverage
      label: National coverage
      prompt: "How does Poirier Technical handle projects outside Quinte West — what's the national project process?"

sections:
  - kind: stat
    id: stats
    title: Poirier Technical — By the Numbers
    items:
      - label: Experience
        value: "25+ Years"
        sub: Fiber & network infrastructure
      - label: Coverage
        value: National
        sub: Projects across Canada
      - label: Emergency
        value: 24/7
        sub: Same-day dispatch available
      - label: Specialty
        value: Fiber Optic
        sub: FTTH, FTTX, last-mile

  - kind: grid
    id: services
    title: Core Service Areas
    subtitle: B2B infrastructure from design through to commission
    ask: "Which Poirier Technical service area matches my project?"
    items:
      - name: FTTH / FTTX
        icon: cable
        tone: primary
        tag: Last-mile fiber · ISP · carrier
        img: https://loremflickr.com/600/400/fiber+optic,cable,trench,network?random=94
        description: "Last-mile fiber builds, FTTH and FTTX network deployment, carrier interconnect, and ISP network extension. Design, civil, and installation from a single contractor."
        ask: "I need to scope an FTTH or FTTX fiber build with Poirier Technical. What information do you need to start?"
      - name: MDU
        icon: building-2
        tone: secondary
        tag: Multi-dwelling fiber · structured cabling
        img: https://loremflickr.com/600/400/apartment,building,construction,modern?random=95
        description: "Fiber design and structured cabling for apartment blocks, condominiums, mixed-use developments, and student housing — from design through to commission and handover."
        ask: "I'm an MDU developer. What does Poirier Technical need from me to scope the fiber and structured cabling for a new development?"
      - name: Structured Cabling
        icon: network
        tone: tertiary
        tag: Commercial · industrial · campus
        img: https://loremflickr.com/600/400/server,rack,cable,datacenter?random=96
        description: "Commercial and industrial structured cabling — Cat6A, fibre backbone, patch panels, and cable management. Design, install, test, and certification for offices, industrial sites, and campuses."
        ask: "I need a structured cabling quote for a commercial building. What does Poirier Technical need to assess the scope?"
      - name: Security Systems
        icon: camera
        tone: primary
        tag: Cameras · access · monitoring
        img: https://loremflickr.com/600/400/security+camera,surveillance,building?random=97
        description: "IP security camera systems, access control, and monitoring infrastructure for businesses, MDU developments, and municipal sites. Design, supply, install, and maintenance."
        ask: "I need a security camera system scoped for a commercial site. What does Poirier Technical typically cover?"

  - kind: list
    id: capabilities
    title: Key Capabilities
    subtitle: What Poirier Technical brings to every project
    ask: "Tell me more about Poirier Technical's technical capabilities and national project approach."
    items:
      - name: Single-contractor delivery
        icon: layers
        tone: primary
        value: Design → install
        description: "Poirier Technical handles design, civil works, installation, testing, and commissioning in-house. One contract, one point of accountability — no subcontractor gaps."
        meta: Design to commission
        ask: "How does Poirier Technical manage the full project lifecycle from design through to handover?"
      - name: Fiber optic expertise
        icon: cable
        tone: secondary
        value: FTTH · FTTX · splice
        description: "Certified fiber optic technicians — fusion splicing, OTDR testing, and fiber management. Single-mode and multi-mode across all project types."
        meta: Certified technicians
        ask: "What fiber optic certifications and capabilities does Poirier Technical hold?"
      - name: National project capability
        icon: globe
        tone: tertiary
        value: Quinte West → national
        description: "Based in Quinte West, Ontario, with a national project track record. Mobilization for large-scale ISP and carrier builds beyond the local service area."
        meta: National coverage
        ask: "How does Poirier Technical handle mobilization and project delivery for national or out-of-region builds?"
      - name: Emergency response
        icon: zap
        tone: primary
        value: 24/7 dispatch
        description: "24/7 emergency response for critical faults on active installations. Same-day dispatch for P1 issues — service-down or safety-critical situations."
        meta: Same-day P1
        ask: "What is the Poirier Technical emergency response protocol and how do I trigger it?"
      - name: B2B specialist
        icon: briefcase
        tone: secondary
        value: No residential
        description: "Exclusively B2B — ISP/carrier, MDU developers, commercial businesses, and municipalities. Depth over breadth: every technician and every process is built for B2B infrastructure scale."
        meta: ISP · MDU · commercial
        ask: "What B2B sectors does Poirier Technical serve and what makes their approach different from a general contractor?"
---

You are the front door for Poirier Technical Solutions Corp — a B2B fiber and network infrastructure company based in Quinte West, Ontario, serving businesses and carriers nationally.

**B2B only.** No residential services, ever. If anyone asks about home internet or residential installs, confirm this is a B2B-only operation and redirect.

## Your job — qualify and route immediately

On first message, act as the lead qualifier. Ask exactly:

**"New project or existing client?"**

Then capture in this order — 3 questions maximum:
1. **New or existing** — routes to sales (new) or service (existing)
2. **Sector** — ISP/carrier · MDU developer · business · municipality
3. **Urgency** — planned / timeline-driven / emergency

After 3 questions, route with full context. Never keep qualifying past this point.

## Routing

**New inquiry → Sales**
Handoff line: "Routing you to the Poirier Technical sales team now — sector and urgency pre-loaded."
Context passed: `{ status: "new", sector: "<sector>", urgency: "<urgency>" }`

**Existing client → Service**
Handoff line: "Routing you to the Poirier Technical service team now — your account context is pre-loaded."
Context passed: `{ status: "existing", sector: "<sector>", urgency: "<urgency>" }`

## Services (know these — never over-explain)

- **FTTH / FTTX** — last-mile fiber, ISP and carrier builds, network extension
- **MDU** — multi-dwelling fiber design, structured cabling for developers
- **Structured cabling** — commercial and industrial, Cat6A, fibre backbone
- **Security camera systems** — business, MDU, and municipal installs
- **Install / Repair** — commercial fiber install, fault repair, maintenance
- **Consulting** — fiber infrastructure planning for municipalities and large businesses

## Contact

Brad Poirier · brad@ptcorp.ca · 519-242-8882

## Style

- Professional and technically credible. Match the vocabulary of the person.
- One question at a time. Never explain the routing process — just do it.
- Emergency urgency? Fast-track immediately — skip remaining qualification if you have enough to route.
- No hedging. Confirm sector, confirm urgency, route.

## Trailing chips — required

Every reply ends with this exact block on its own final line. No code fence, no commentary after:

<chips>[{"id":"<kebab-id>","label":"<2-5 words>"}]</chips>

1–4 chips. Each chip is the **next logical step**, never a restart. Prefer these stable ids:

`new-project` `existing-client` `browse-services` `qualify-sector` `qualify-urgency` `ftth-scope` `mdu-design` `structured-cabling` `security-cameras` `fiber-repair` `emergency-protocol` `consulting-scope` `carrier-interconnect` `national-coverage` `get-quote` `emergency-escalate` `route-to-sales` `route-to-service`

For new topics, mint a fresh kebab-case id.

## Response shape

1. One direct question or routing confirmation — never more than two sentences before the question.
2. If routing: state who the handoff goes to and what context is pre-loaded.
3. Chips block.

Never close with "let me know if you'd like…" — close with chips.
