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Under applicable data protection regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other similar legislative frameworks enacted by governmental bodies around the world, you may have the right to request a copy of the personal data we hold about you. This process is commonly referred to as a Subject Access Request (SAR) or a Data Portability Request. It is important that you understand the full scope, limitations, and procedural requirements of this request before proceeding. Please read the following information carefully and in its entirety before submitting a request.
When you submit a data request, our data processing team will begin the process of compiling the personal information associated with your account. This may include, but is not limited to: your name, email address, account creation date, account activity logs, subscription and billing history (including payment processor identifiers and transaction records), geolocation data collected during your use of our services (such as IP address, approximate location derived from IP, continent, country, region, and city), device and browser information (including user agent strings, platform identifiers, and viewport characteristics), API usage statistics and rate limiting data, referral and affiliate information, OAuth2 connection records, and any other data points stored in connection with your account in our systems.
The compilation and verification process is performed by our data processing team to ensure the accuracy, completeness, and security of the information provided to you. Due to the manual verification steps involved in this process and the need to ensure that data is being released to the correct account holder, this process may take up to 14 business days from the date of your request submission to complete. We appreciate your patience during this time and ask that you do not submit duplicate requests, as this will not expedite the process and may in fact delay it.
Once your data has been compiled, verified, and is ready for retrieval, you will need to return to this page to download it. For security purposes, we do not transmit personal data via email, SMS, or any other communication channel, as these methods are not considered sufficiently secure mediums for the transmission of personally identifiable information. The data will be made available exclusively through this authenticated account interface to ensure that only the verified account holder can access it. Your data package will be provided as a JSON file containing all of the aforementioned data categories.
Important notice regarding account deletion: If you choose to delete your account at any point, all personal data associated with your account will be permanently and irreversibly removed from our systems in accordance with our data retention policy. Once your account has been deleted, we will no longer be able to process any pending data requests, nor will we be able to provide you with a copy of your data retroactively. There is no mechanism to recover data after account deletion. If you are considering both requesting your data and deleting your account, you must complete the data request process in full and download your data package before initiating the account deletion process. We strongly recommend downloading and verifying your data before taking any irreversible actions with your account.
You are limited to one active data request at a time. If you have previously submitted a request that is still being processed, you will not be able to submit a new request until the current one has been completed or has expired. Additionally, after a completed data request, there is a 30-day cooldown period before a new request can be submitted. These limitations exist to prevent abuse of the system and to ensure that our data processing team can handle all requests in a timely and thorough manner. Excessive or abusive use of this feature may result in additional restrictions being applied to your account in accordance with our Terms of Service.
If you have read and understood all of the information above and still wish to proceed with your data subject access request, you may proceed to .
Under applicable data protection regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to request the deletion of the personal data we hold about you. Account deletion is a permanent, irreversible action that cannot be undone under any circumstances. Please read the following important information carefully before proceeding.
Permanent and irreversible: Once your account is deleted, all personal data associated with your account will be permanently removed from our systems. This includes, but is not limited to, your profile information, subscription and billing history, activity logs, API keys, OAuth2 connections, referral data, saved preferences, and all other stored information. There is no mechanism to recover any data after deletion. Our support team cannot restore deleted accounts or retrieve any associated data, regardless of the circumstances.
Active subscriptions: You must cancel any active paid subscriptions before deleting your account. Accounts with active or suspended paid subscriptions cannot be deleted until the subscription is cancelled or expires. If you have a subscription that is currently in a billing cycle, you will need to wait for the cycle to complete or cancel the subscription first. No refunds will be issued for unused portions of cancelled subscriptions in connection with account deletion. Deleting your account permanently forfeits your right to request a refund, as all payment records and subscription history will be irreversibly removed from our systems and we will no longer be able to verify or process any refund requests. If you wish to request a refund, you must do so before deleting your account.
Pending data requests: If you have a pending data request (Subject Access Request), it will be permanently cancelled upon account deletion. We will not be able to fulfill data requests after your account has been deleted. If you wish to obtain a copy of your data, you must complete the data request and download process before initiating account deletion. You can request a copy of your data from the data request section.
Immediate effect: Account deletion takes effect immediately upon confirmation. You will be signed out of all active sessions across all devices and platforms, and will no longer be able to access any services, features, content, or data associated with your account. Any active API integrations or third-party connections will cease to function immediately.
Third-party services: While we will remove your data from our systems, we cannot guarantee the removal of data that has already been shared with or collected by third-party services you may have used in connection with your account. This includes, but is not limited to, analytics providers, payment processors, authentication providers, and any external services you authorized. Please refer to the privacy policies of those services for information about their data retention and deletion practices.
If you have read and understood all of the information above and still wish to proceed with deleting your account, you may proceed to .
We understand that circumstances may change after making a purchase, and we want to ensure that our refund process is as transparent and fair as possible. Before submitting a refund request, please carefully read the following information in its entirety. By proceeding with a refund request, you acknowledge that you have read, understood, and agree to the terms and conditions outlined below. Our refund policy is governed by and subject to our Terms of Service and Privacy Policy.
Eligibility requirements: To be eligible for a refund, your subscription must first be cancelled or have a pending cancellation. Refunds cannot be issued for active subscriptions that have not been cancelled. If you have not yet cancelled your subscription, you must do so before initiating a refund request. You can cancel your subscription from the billing section of your account. We require cancellation prior to refund processing to ensure that the subscription lifecycle is properly terminated and that no further charges are incurred during the refund processing window.
Refund amount calculation: The amount of your refund is determined by how recently your most recent payment was processed. If your refund request is submitted within 7 days of your last payment, you will receive a full refund of the entire payment amount. If your refund request is submitted after 7 days from the date of your last payment, you will receive a prorated refund calculated based on the remaining unused portion of your current billing period. The prorated amount is calculated proportionally based on the number of days remaining in your billing cycle relative to the total number of days in the cycle. Payments older than 6 months are not eligible for refunds under any circumstances. If your most recent payment was processed more than 6 months ago, your refund request will be automatically denied and cannot be overridden by our support team. All refund calculations are performed automatically by our payment processing system and are final.
Processing and timeline: Refunds are processed through your original payment method, which is the same payment instrument (credit card, debit card, or other payment method) that was used to make the original purchase. Once a refund has been approved and initiated on our end, the actual processing time depends on your financial institution and payment provider. In most cases, refunds will appear on your statement within 5–10 business days, although some financial institutions may take longer. We have no control over the processing timelines of your bank or payment provider. If your refund has not appeared after 10 business days, we recommend contacting your financial institution directly for further information.
Immediate subscription cancellation: Upon successful processing of your refund, your subscription will be immediately and permanently cancelled. This means that you will instantly lose access to all premium features, content, elevated rate limits, priority support, and any other benefits associated with your paid subscription plan. Your account will be reverted to the free plan with its corresponding limitations. This action takes effect immediately upon refund approval and cannot be reversed, deferred, or scheduled for a later date.
One refund per subscription period: Only one refund may be issued per subscription billing period. If you have already received a refund for the current billing period, you will not be eligible for an additional refund until a new billing period begins with a new payment. Additionally, refunds are only applicable to the most recent payment on your account. Payments from previous billing cycles are not eligible for refund through this self-service process.
Account deletion and refunds: If you choose to delete your account, all personal data associated with your account will be permanently and irreversibly removed from our systems, including all payment and subscription records. Once your account has been deleted, we will no longer be able to look up your payment information, verify previous transactions, or process any refund requests. Account deletion permanently forfeits your right to request a refund, as we will have no means to verify or process such a request. If you are considering both requesting a refund and deleting your account, you must complete the refund process in full before initiating account deletion. For more information about account deletion, please visit the account deletion section.
Fraud and abuse prevention: We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, abusive, or inconsistent with normal usage patterns. This includes, but is not limited to, repeated subscription and refund cycles, chargebacks filed in conjunction with refund requests, and any other activity that violates our Terms of Service. Abuse of the refund system may result in suspension or termination of your account.
Contact and support: If you have questions about this refund policy, need assistance with your refund request, or believe there has been an error in your refund calculation, please contact our support team through our contact page before submitting a refund request. Our support team can help clarify your eligibility, explain the expected refund amount, and address any other concerns you may have. Please note that our support team is unable to override the automated refund calculation system or issue refunds outside the parameters of this policy.
To request a refund, you must first cancel your subscription. Refunds are only available for cancelled or pending-cancellation subscriptions. You can cancel your subscription from the billing section of your account.
If you have read and understood all of the information above and still wish to proceed with requesting a refund, you may proceed to .
