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To make a guarantee claim for a Showroom product, please complete and submit this form.

Your claim will be assessed and our Customer Services team will respond to you.

Any information provided on this form will only be used in conjunction with your claim.

Here's the really important bit

If you have a gas leak, an electrical safety concern or a water leak, then please take immediate action and contact;

For a suspected gas leak, contact National Grid on 0800 111 999, do this as soon as you can, their emergency line is available 24 hrs a day.

If you have any concerns about the safety of your electrics please contact a local electrician.

If you have any immediate concerns arising from a water leak, please contact a local plumber.

About you

Required fields
{{> form-row id="first-name" label="First name" required="true"}} {{> form-row id="surname" label="Last name" required="true"}} {{> form-row id="postcode" label="Delivery address postcode" required="true"}} {{> form-row id="tel" label="Telephone number" required="true"}} {{> form-row id="email" label="Email" required="true"}}

About your claim

{{> form-row id="order" label="Order number" required="true" placeholder="E.g.: 123456-8000-V" row-mod="form-claim__order-num"}}
{{> radiobutton label="Kitchen" name="radio-order" id="radio-kitchen" checked=false value="card"}} {{> radiobutton label="Bathroom" name="radio-order" id="radio-bathroom" checked=false value="card"}}
{{> radiobutton label="Yes" name="radio-choice" id="radio-yes" checked=false value="card"}} {{> radiobutton label="No" name="radio-choice" id="radio-no" checked=false value="card"}}
{{> radiobutton label="Faulty product" name="radio-problem" id="radio-faulty" checked=false value="card"}} {{> radiobutton label="Damaged product" name="radio-problem" id="radio-damage" checked=false value="card"}}
{{> form-row textarea="true" id="select-address-top" label="Please include faulty or damaged product name and if you have it, the product reference number" required="true" textareaRows="4"}} {{> form-row textarea="true" id="select-address-top" label="Please explain how the fault or damage occured" required="true" textareaRows="4"}} {{> form-row textarea="true" id="select-address-top" label="When did it occur or when did you first notice this issue?" required="true" textareaRows="4"}}

To support your claim, please attach photos that clearly show the fault or damage

Please include the product reference usually found on the packing or on the product if kitchen appliances or worktops

These images will be used to help us deal with your claim, therefore it is important to include at least one close up and one from a wider view.

Add photo

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