{{#extend "left-aside" hybrisClass="hybris-class" pageClass="page_contact-us" title="Contact us"}}
{{#content "heading"}}
<div class="page-header">
  <h1 class="page-header__title">Get In Touch</h1>
  <p class="page-header__intro">
    Still need assistance?
  </p>
</div>
{{/content}}
{{#content "aside"}}
  {{> aside-nav2 page_contact-us page-name="Customer services"}}
{{/content}}
{{#content "main"}}
{{#extend "lines-group" name="Online, store & general enquiries" id=1 collapsed=true no-basket=true}}
{{#content "content"}}
<div class="accordion__content-inner ">
  <p>
    We are here to help, please contact our dedicated team regarding your store or online service request in one of the following ways:
  </p>
  <p>
    By Live Chat - (using the tab on the right of this page) <br>
    By E-mail - <a href="mailto:customerservices@wickes.co.uk">customerservices@wickes.co.uk </a><br>
    By Telephone - <a href="tel:0330 123 4123">0330 123 4123</a><br>
    By Post - Wickes Customer Services, Rhosili Road, Brackmills,<br>
    Northampton, NN4 7JE
  </p>

  <p>
    We aim to respond to all emails within 24 hours, although this may be longer during busy periods.
  </p>
  <p>
    If you need to contact one of our stores directly, please use our store locator to access your local store contact details.
  </p>
  <p>
    If your enquiry is in reference to an existing order, please include the order reference number.
  </p>

  <p>
    Our Contact Centre opening hours:<br>
    Monday to Friday 08:00–20:00<br>
    Saturday 08:00–18:00<br>
    Sunday 10:00–17:00
  </p>
  <hr>
  <h2 class="pt-3">Complaints process</h2>
  <p>It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.</p>
  <p>
    By Live Chat - (using the tab on the right of this page)<br>
    By Telephone - <a href="tel:0330 123 4123">0330 123 4123</a><br>
    By E-mail - <a href="mailto:customerservices@wickes.co.uk">customerservices@wickes.co.uk</a><br>
    By Post: Customer Relations Manager, Wickes, Rhosili Road, Brackmills,<br>
    Northampton, NN4 7JE
  </p>
  <p>
    Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.
  </p>
  <p>
    If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:
  </p>
  <p>
    Richard King<br>
    Head of Customer Service Wickes<br>
    Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE<br>
    By E-mail -<a href="mailto:customer.relations@wickes.co.uk">customer.relations@wickes.co.uk</a>
  </p>
  <p>
    Alternatively, if your complaint is regarding a furniture item (including Kitchen and Bathroom suites) and you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman.
  </p>
  <p>
    You may also access the European Commission's Online Dispute Resolution Portal available at <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr/</a>.
  </p>
  <p>
    We aim to acknowledge all complaints within 2 working days and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.
  </p>
</div>
{{/content}}
{{/extend}}

{{#extend "lines-group" name="In-store designed kitchen and bathrooms" id=2 collapsed=true no-basket=true}}
{{#content "content"}}
<div class="accordion__content-inner ">
  <p>
    For kitchen or bathroom design appointment requests, use our online form.
  </p>
  <p>
    If you have ordered a kitchen or bathroom without Wickes installation;<br>
    By E-mail - <a href="mailto:homedelivery@wickes.co.uk">homedelivery@wickes.co.uk</a><br>
    By Telephone - <a href="tel:0344 892 2721">0344 892 2721</a><br>
    By Post - Wickes Customer Services, Rhosili Road, Brackmills,<br>
    Northampton, NN4 7JE
  </p>
  <p>
    If you have ordered a kitchen or bathroom with Wickes installation:<br>
    By E-mail - <a href="mailto:wickesinstallationservice@wickes.co.uk">wickesinstallationservice@wickes.co.uk</a><br>
    By Telephone - <a href="tel:0345 271 7371">0345 271 7371</a><br>
    By Post - Wickes Customer Services, Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE
  </p>
  <hr>
  <h2 class="pt-3">Complaints process</h2>
  <p>It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.</p>

  <p>
    Kitchen and Bathroom supply only complaints:<br>
    By Telephone - <a href="tel:0344 892 2721">0344 892 2721</a><br>
    By E-mail - <a href="mailto:homedelivery@wickes.co.uk">homedelivery@wickes.co.uk</a>
  </p>

  <p>
    Kitchen and Bathroom installation enquires and complaints:<br>
    By Telephone - <a href="tel:0344 892 2721">0344 892 2721</a><br>
    By E-mail - <a href="mailto:wickesinstallationservice@wickes.co.uk">wickesinstallationservice@wickes.co.uk</a><br>
    By Post - Customer Relations Manager, Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE
  </p>

  <p>
    Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.
  </p>

  <p>
    If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:
  </p>

  <p>
    Richard King<br>
    Head of Customer Service Wickes<br>
    Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE<br>
    E-mail - <a href="mailto:customer.relations@wickes.co.uk">customer.relations@wickes.co.uk</a>
  </p>

  <p>
    You may also access the European Commission's Online Dispute Resolution Portal available at <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr/</a>.
  </p>

  <p>
    We aim to acknowledge all complaints within 2 working days and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.
  </p>

  <h4>Complaints relating to Finance Agreements</h4>
  <p>
    For complaints relating to the arrangement of finance agreements where you have contacted us:
  </p>

  <p>
    By Telephone - <br>
    We will attempt to resolve your complaint as soon as possible. If this is not possible we will agree next steps with you on the telephone.
  </p>

  <p>
    By Email or Post - <br>
    We will in all cases send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
    We will keep you updated with the progress of your complaint and by the end of eight weeks after receipt of your original complaint we will send you a final response or a letter explaining why we are still not in a position to issue a final response. This letter will advise you of when we expect to be able to do so.
  </p>

  <p>
    For these complaints (relating to the arrangement of finance agreements), you may be entitled to refer your complaint to the Financial Ombudsman Service&#8203;.
  </p>
  <p>
    For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.
  </p>
</div>
{{/content}}
{{/extend}}

{{#extend "lines-group" name="Press and media" id=3 collapsed=true mod="mb-4" no-basket=true}}
{{#content "content"}}
<div class="accordion__content-inner ">
  <p>
    For journalist enquires only please email <a href="mailto:wickes@clarioncomms.co.uk">wickes@clarioncomms.co.uk</a>.
  </p>
</div>
{{/content}}
{{/extend}}

<div class="container">
  <div class="row">
    <div class="your-details__wrap">
      {{> contact-us-form }}
    </div>
  </div>
</div>
{{/content}}
{{/extend}}