{{#extend "left-aside" hybrisClass="hybris-class" pageClass="page_contact-us" title="Contact us"}}
{{#content "head" mode="append"}}
<link type="text/css" rel="stylesheet" href="./css/pages/page_contact-us.css">
<link type="text/css" rel="stylesheet" href="./css/pages/page_installer_form.css">
{{/content}}
{{#content "heading"}}
<div class="page-header">
  <h1 class="page-header__title">Get In Touch</h1>
  {{> page-header-message }}
  <div class="page-header__intro">
    <p>We are here to help, please contact our dedicated team regarding your store or online service request.</p>
    <p>Our deliveries are still running as normal. If your item does become delayed for any reason you will be contacted
      either by the Wickes team or one of your delivery partners.</p>
    <p>With the COVID-19 situation we kindly ask that you do not change your delivery date unless it's essential, as
      this has an impact on deliveries for other customers.</p>
  </div>
</div>
{{/content}}
{{#content "aside"}}
  {{> aside-nav2 page_contact-us page-name="Customer services"}}
{{/content}}
{{#content "main"}}

{{#extend "lines-group" name="Kitchen & Bathroom enquiries" id=2 collapsed=true no-basket=true}}
{{#content "content"}}
<div class="accordion__content-inner ">
  <p>
    For kitchen or bathroom design appointment requests, use our online form <a href="/designconsultant">here</a> or alternatively call <a href="tel:0800 011 3031">0800 011 3031</a>.
  </p>
  <p>
    We are open 9am-6pm every day.
  </p>
  <p>
    If you have ordered a designed kitchen or bathroom, here is how you can contact our Customer Services team;
  </p>
  <p>
    By E-mail - <a href="#" class="follow-link">Follow this link to fill in our Contact Form</a><br>
    By Telephone - <a href="tel:0344 892 2721">0344 892 2721</a><br>
  </p>
  <p>
    We are open 9am-6pm Monday - Saturday.
  </p>
  <hr>
  <h2 class="pt-3">Complaints process</h2>
  <p>It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.</p>

  <p>
    Kitchen and Bathroom complaints:<br>
    By Telephone - <a href="tel:0344 892 2721">0344 892 2721</a><br>
    By E-mail - <a href="#" class="follow-link">Follow this link to fill in our Contact Form</a><br>
    By Post - Customer Relations Manager, Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE
  </p>

  <p>
    Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.
  </p>

  <p>
    If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:
  </p>

  <p>
    Karen Larking<br>
    Head of Customer Relations<br>
    Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE<br>
    E-mail - <a href="mailto:customer.relations@wickes.co.uk">customer.relations@wickes.co.uk</a>
  </p>

  <p>
    You may also access the European Commission's Online Dispute Resolution Portal available at <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr/</a>.
  </p>

  <p>
    We aim to acknowledge all complaints within 2 working days and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.
  </p>

  <h4>Complaints relating to Finance Agreements</h4>
  <p>
    For complaints relating to the arrangement of finance agreements where you have contacted us:
  </p>

  <p>
    By Telephone - We will attempt to resolve your complaint as soon as possible. If this is not possible we will agree next steps with you on the telephone.
  </p>

  <p>
    By Email or Post - We will in all cases send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
    We will keep you updated with the progress of your complaint and by the end of eight weeks after receipt of your original complaint we will send you a final response or a letter explaining why we are still not in a position to issue a final response. This letter will advise you of when we expect to be able to do so.
  </p>
</div>
{{/content}}
{{/extend}}

{{#extend "lines-group" name="Online, store & general enquiries" id=1 collapsed=true no-basket=true}}
{{#content "content"}}
<div class="accordion__content-inner ">
  <p>
    We are experiencing a significantly higher number of contacts at the moment so please bear with us. You are likely to experience long wait times so if your call is not urgent then please contact us on the email address below.
  </p>
  <p>
    Our customer service team are open:
  </p>
  <ul>
    <li>Monday - Saturday: 08.00 - 17.00</li>
    <li>Sunday: 10.00 - 17.00</li>
  </ul>
  <p>
    Please contact us via email: <a href="#" class="follow-link">Follow this link to fill in our Contact Form</a><br>
  </p>
  <ul>
    <li>
      By Live Chat - (using the tab on the right of this page)</li>
    <li>
      By Telephone - <a href="tel:0330 123 4123">0330 123 4123</a></li>
  </ul>
  <p>
    We aim to respond to all emails within 24 hours, although at the moment our response may take a little longer, don’t worry though we will respond as soon as we can.
  </p>
  <hr>
  <h2 class="pt-3">Complaints process</h2>
  <p>It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.</p>
  <p>
    By Telephone - <a href="tel:0330 123 4123">0330 123 4123</a><br>
    By E-mail - <a href="#" class="follow-link">Follow this link to fill in our Contact Form</a><br>
    By Post: Customer Relations Manager, Wickes, Rhosili Road, Brackmills,<br>
    Northampton, NN4 7JE
  </p>
  <p>
    Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.
  </p>
  <p>
    If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:
  </p>
  <p>
    Karen Larking<br>
    Head of Customer Relations<br>
    Rhosili Road, Brackmills,<br>
    Northampton NN4 7JE<br>
    E-mail - <a href="mailto:customer.relations@wickes.co.uk">customer.relations@wickes.co.uk</a>
  </p>
  <p>
    Alternatively, if your complaint is regarding a furniture item (including Kitchen and Bathroom suites) and you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman.
  </p>
  <p>
    You may also access the European Commission's Online Dispute Resolution Portal available at <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr/</a>.
  </p>
  <p>
    We aim to acknowledge all complaints within 2 working days and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.
  </p>
</div>
{{/content}}
{{/extend}}

{{#extend "lines-group" name="Press and media" id=3 collapsed=true mod="mb-4" no-basket=true}}
{{#content "content"}}
<div class="accordion__content-inner ">
  <p>
    For journalist enquires only please email <a href="mailto:wickes@clarioncomms.co.uk">wickes@clarioncomms.co.uk</a>.
  </p>
</div>
{{/content}}
{{/extend}}
<div class="loader-full-page installer__loader">
  <div class="loader-full-page__modal">
      <div class="spinner"></div>
  </div>
</div>
<div class="container">
  <div class="row">
    <div class="your-details__wrap">
      {{> contact-us-form_new }}
    </div>
  </div>
</div>

{{/content}}
{{/extend}}
<script defer src="js/page/your-details.js"></script>
