Zendesk MCP
Setup
Diagnostics
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Connection
Zendesk credentials
MCP config
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Checks
Tools (0/14)
Run diagnostics to discover tools.
Logs
Ready.
🔍 Search tickets
Find open tickets assigned to you or matching a query.
Ask AI Assistant
"Search Zendesk for open tickets assigned to me from the last 7 days."
🎫 Create a ticket
Create a support ticket on behalf of a requester.
Ask AI Assistant
"Create a Zendesk ticket for user@example.com with subject 'Login issue' and priority high."
đź’¬ Add a comment
Reply to an existing ticket with a public or internal note.
Ask AI Assistant
"Add a public comment to Zendesk ticket #12345 thanking the customer and summarizing next steps."
📊 Ticket metrics
Review SLA and resolution metrics for a ticket.
Ask AI Assistant
"Show me the metrics and SLA status for Zendesk ticket #12345."